Director of Product Operations, Remote

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Requirements:

• Proven experience (5+ years) in operations management, preferably in a customer-facing role in an IoT or hardware company.
• Strong leadership and team-building skills, with experience managing teams of 10+ people.
• Process-driven mindset with a focus on creating scalable and efficient systems.
• Excellent communication and interpersonal skills to engage with customers and internal stakeholders.
• Strategic thinking and problem-solving skills with flexibility to adapt to a fast-paced environment.
• Familiarity with hardware/software deployment and onboarding processes is a must.
• Bachelor’s degree in business, engineering, operations, or a related field. An MBA is a plus.

Responsibilities:

• Advance Aperia’s vision for customer experience as the leader accountable for driving excellence across customer support, field operations, and solutions engineering functions.
• Oversee planning and execution of hardware installations, ensuring high-quality outcomes.
• Establish and optimize processes for customer training, onboarding, and post-deployment support.
• Design and implement scalable processes and monitor KPIs for operational effectiveness.
• Act as a key point of escalation for customer issues and partner with solutions engineering for impactful reports.