Textio

👥 51-100💰 $999,972 about 3 years ago🫂 Last layoff about 1 year agoArtificial Intelligence (AI)Human ResourcesMachine LearningEnterprise SoftwareNatural Language ProcessingSoftware💼 Private Company
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Textio builds AI-powered software that helps companies create more inclusive and effective workplaces. Our platform analyzes and improves language used in hiring and feedback processes, reducing bias and promoting diversity. We've already impacted thousands of organizations, helping them attract and retain top talent. Textio's unique value proposition lies in our ability to quantitatively measure and improve the language used in crucial talent lifecycle moments. This data-driven approach allows companies to optimize their communication, leading to more diverse and successful teams. Our tech stack leverages cutting-edge technologies, including AI, machine learning, and natural language processing, all integrated into a user-friendly platform accessible via desktop and mobile devices. We embrace modern engineering practices, ensuring scalability, reliability, and continuous innovation. Our development environment emphasizes collaboration and a growth mindset. Remote work is fully supported for eligible candidates. Textio operates on principles of truth, winning, speed, customer advocacy, purpose-driven innovation, and ownership. We foster a diverse and inclusive company culture, providing flexible schedules, unlimited time off, and a comprehensive benefits package. Our commitment to Diversity, Equity, Inclusion, and Belonging (DEIB) isn't just a statement; it's integral to how we operate and is reflected in our products and practices. Founded in 2014, Textio has secured significant funding and experienced impressive growth, particularly in its newest product line. With ambitious plans for innovation and expansion, we offer exciting opportunities for talented individuals to join our team and make a real difference in the future of work.

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🔥 Lead Customer Success Manager
Posted about 1 month ago

📍 California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, New York, Oregon, Texas, Washington

🧭 Full-Time

💸 129500.0 - 185000.0 USD per year

🔍 Software Development

  • Successfully handled and worked with global enterprise-level customers, including handling their renewals.
  • Skilled, strong negotiator with experience in leading large, complex procurement cycles.
  • Adept at driving customer adoption and providing value consultation to multiple senior partners while driving tangible outcomes and build strategies aligned with customer needs.
  • Highly organized and can effectively prioritize tasks for maximum customer value.
  • Strong communicator, both verbally and in writing.
  • Ability to quickly grasp and explain technical and business concepts.
  • Retain and grow a portfolio of Textio's largest, global Strategic customers.
  • Lead the entire renewal process, driving upsell opportunities to meet revenue and growth targets.
  • Partner closely with these customers to integrate Textio into their workflows and increase lifetime value.
  • Establish strong relationships with key decision-makers and influencers in each account.
  • Build multi-threaded relationships across HR Leadership and Talent Acquisition departments
  • Understand each customer's unique goals, expectations, and challenges, and tailor strategies accordingly by actively listening, asking questions, and guiding the conversation.
  • Conduct regular customer touchpoints like business reviews and success plans to drive adoption, renewal, advocacy, and expansion.
  • Develop and implement a tailored customer engagement strategy for each account, coordinating closely with Textio and customer teams.
  • Give back to the team, guiding them from your experience and setting an example for other CSMs.

Data AnalysisNegotiationAccount ManagementCross-functional collaborationRelationship managementSales experienceStrategic thinkingCustomer Success

Posted about 1 month ago
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📍 California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, New York, Oregon, Texas, Washington

💸 130500.0 - 187500.0 USD per year

🔍 Enterprise SaaS

  • Have a low ego but a strong point of view
  • Have 5+ years of product marketing experience in enterprise SaaS
  • Familiarity with generative AI in work or personal projects
  • Understanding of HR personas and workflows, with experience creating relevant content for HR teams
  • Ability to share a portfolio of marketing and sales enablement materials and discuss its impact across the customer lifecycle
  • Own positioning and launch strategy for new Textio product features and capabilities
  • Build collateral like slides, 1-pagers, and landing pages and lead trainings with sales, customer success, and marketing on when and how to use it
  • Write and edit human-readable website and email copy, free from jargon
  • Collaborate closely with engineering team on product value articulation, roadmap, and launches
  • Lead competitive analysis and share findings with the company

Content creation

Posted about 1 month ago
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📍 California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, New York, Oregon, Texas, Washington

🧭 Full-Time

💸 160000.0 - 180000.0 USD per year

🔍 Recruiting and feedback tools

  • A solid foundation in modern computing concepts, built through education or practical experience.
  • Extensive experience in SRE and DevOps (particularly supporting SaaS products), including proficiency with AWS services, Linux administration, Docker, and with building resilient cloud infrastructure.
  • Expertise writing maintainable scripts with Terraform, CDK, and shell scripts, and with languages like Python, Go, etc.
  • Versatile communication skills for diverse audiences and a collaborative, team-oriented approach.
  • Experience establishing GitOps practices and configuring CI/CD pipelines, particularly with CircleCI.
  • Model strong customer focus, communication skills, and empathy, bringing leadership experience to support business initiatives and goals.
  • Have a low ego but a strong point of view.
  • Prior security experience (Key Management, Encryption, etc.).
  • Employing automation to streamline operations and to proactively prevent and repair service disruptions.
  • Collaborating with other teams to align infrastructure with product, operational, and compliance objectives.
  • Staying informed about industry trends and technologies, and introducing new solutions for ongoing improvement.
  • Identifying, building, and guiding major initiatives from conception to launch.
  • Advancing CI/CD pipelines and championing a DevOps culture, focusing on practices like Infrastructure as Code (IaC), proactive monitoring, and effective alerting.
  • Ensuring operational environments effectively serve engineering teams and strategically contain cloud expenditures.
  • Defining and delivering critical infrastructure support and meticulously documenting designs and procedures to promote collective progress.
  • Participating in an on-call rotation that prioritizes a healthy work-life balance.

AWSDockerPythonGoCI/CDLinuxDevOpsTerraform

Posted about 2 months ago
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📍 California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, New York, Oregon, Texas, Washington

🧭 Full-Time

💸 150000.0 - 170000.0 USD per year

🔍 Recruiting and feedback tools

  • Hands-on experience shipping customer-facing features including reports and analytics
  • Solid experience with data warehouse software and cloud services (SQL, Redshift, AWS CDK, Meltano)
  • Track record of writing complex SQL queries for performance and efficiency
  • Ability to work with design and product to build user-friendly features
  • Collaboration skills in a diverse and inclusive environment
  • Fast-paced startup experience is a plus
  • Maintain a strong, user-centric approach to feature development
  • Work on ambiguous problems and advocate for clear solutions
  • Enhance data warehouse to meet business needs
  • Collaborate with diverse teams using AI/LLM technologies
  • Enable advanced analytics through real-time and batch processing
  • Improve scalability and performance of data pipelines
  • Implement monitoring, alerting, and self-healing mechanisms for data systems

AWSSQLETL

Posted about 2 months ago
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📍 California, Colorado, Hawaii, Illinois, Massachusetts, New York, Oregon, Texas, Washington, Maryland

🔍 Software

Not explicitly outlined.
  • Meet new kinds of problems and solve them collaboratively as part of a team.
  • Act on shared principles that guide the work environment.
  • Prioritize customer satisfaction by understanding user needs and advocating for them.
Posted 4 months ago
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