Lead Customer Success Manager

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Requirements:

• Successfully handled and worked with global enterprise-level customers, including handling their renewals.
• Skilled, strong negotiator with experience in leading large, complex procurement cycles.
• Adept at driving customer adoption and providing value consultation to multiple senior partners while driving tangible outcomes and build strategies aligned with customer needs.
• Highly organized and can effectively prioritize tasks for maximum customer value.
• Strong communicator, both verbally and in writing.
• Ability to quickly grasp and explain technical and business concepts.

Responsibilities:

• Retain and grow a portfolio of Textio's largest, global Strategic customers.
• Lead the entire renewal process, driving upsell opportunities to meet revenue and growth targets.
• Partner closely with these customers to integrate Textio into their workflows and increase lifetime value.
• Establish strong relationships with key decision-makers and influencers in each account.
• Build multi-threaded relationships across HR Leadership and Talent Acquisition departments
• Understand each customer's unique goals, expectations, and challenges, and tailor strategies accordingly by actively listening, asking questions, and guiding the conversation.
• Conduct regular customer touchpoints like business reviews and success plans to drive adoption, renewal, advocacy, and expansion.
• Develop and implement a tailored customer engagement strategy for each account, coordinating closely with Textio and customer teams.
• Give back to the team, guiding them from your experience and setting an example for other CSMs.