- Maintain and enhance internally developed applications and tooling that supports terminology management, content creation, mapping, workflow automation, and content delivery.
- Build and maintain integrations across internal applications, APIs, knowledge bases, databases, and AI services.
- Contribute to the design and implementation of new automation and AI-enabled capabilities as business needs evolve.
- Own operational support for AI-enabled applications and workflows in production, including troubleshooting, incident response, release coordination, and ongoing maintenance.
- Manage application deployments, infrastructure configuration, monitoring, alerting, and operational support for AWS-hosted applications and services.
- Investigate production issues, perform root-cause analysis, and implement durable solutions that improve reliability.
- Support AI agents and workflow automation capabilities as they mature from pilot initiatives into scalable production solutions.
- Develop and troubleshoot cloud-based workflows using AWS services.
- Implement testing, monitoring, and operational readiness practices that improve the quality and reliability of AI-enabled workflows.
- Partner with clinical, terminology, product, data science, and engineering teams to improve AI-enabled workflows.
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