Demonstrate impactful people leadership to oversee and resolve critical customer escalations and maximize client value.
Cultivate a performance-driven, customer-obsessed team culture centered around innovation, ownership, and continuous improvement.
Create and scale a comprehensive customer lifecycle program elevating engagement points throughout the customer journey.
Develop and deploy innovative strategies and playbooks to optimize team efficiency and the Customer Success tech stack.
Drive long-range planning, including team resourcing, organizational structure, and customer coverage modeling.
Demonstrate customer ROI through strategic forums including EBRs, QBRs, and Annual Planning.
Forecast renewals and expansions while monitoring health scoring and renewal pipelines.
Drive portfolio growth through proactive revenue strategies, including the identification and execution of upsell and cross-sell motions.
Project ManagementCybersecurityData Analysis+4 more
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About Deepwatch
Deepwatch pioneers Managed Detection and Response (MDR) services, safeguarding global enterprises from cyber threats 24/7/365. You will work with a cloud security platform that analyzes billions of events each month, delivering real-time protection to hundreds of organizations. This platform extends cybersecurity teams, providing continuous vigilance and proactive defense for critical digital assets. Backed by over $250 million in growth capital from top-tier investors, Deepwatch transforms how companies approach security operations, focusing on rapid detection and automated response.
How We Work
At Deepwatch, we empower you to do your best work from anywhere, supporting a remote-first philosophy with team members across four continents. Our culture emphasizes collaboration, continuous learning, and a relentless pursuit of excellence in cybersecurity. We believe in providing structured support, offering mentorship programs and annual development dollars for your professional growth. Decisions are driven by data and expertise, fostering an environment where your contributions directly impact client security.
Work remotely from your home office, with hybrid options in Tampa, FL.
Collaborate with tenacious problem-solvers in high-pressure environments.
Benefit from mentorship programs and annual professional development funding.
Contribute to a Great Place to Work Certified company for multiple consecutive years.
Engineering at Deepwatch
Deepwatch engineers build and scale a cloud-based security operations platform that processes billions of events monthly. You will solve complex challenges related to threat detection, automated response, and threat intelligence. Our approach integrates AI-powered automation with human expertise to deliver precision MDR services. You'll work with advanced EDR platforms, SIEM, SOAR, and apply frameworks like MITRE ATT&CK to stay ahead of evolving cyber threats. We continuously invest in R&D to expand our innovative IP, pushing the boundaries of modern SOC capabilities.
Why Join Us
Protect Global 2000 companies from advanced cyber threats.
Utilize cutting-edge AI and EDR platforms in a high-impact, mission-critical role.
Receive annual development dollars for continuous learning and career growth.
Work in a recognized Great Place to Work® with flexible time off and parental leave.
Benefits & Perks
Medical, dental, vision, and disability insurance options.
Flexible Time Off (FTO) and 12 company holidays.
8-Weeks Paid Parental Leave.
Annual professional development benefit with significant 'development dollars'.
401(K) retirement program with company match.
Wellness programs and employee assistance program.
Company equity (stock options) after 6 months of service.