Litmos

Litmos provides online compliance training solutions with nearly 500 courses.

251-500 employees
Founded 2007
Education
Private Company

Open Positions1

IndiaFull-TimeELearning SolutionsPosted
  • Provide phone, email and chat assistance to customers, consultants and partners on the usage of Litmos products, as part of a global 24/7 support model.
  • Analyze configurations, application and system log files to determine the cause of issue.
  • Maintain accountability for an issue until the same is resolved.
  • Provide a quick solution for already known & documented issues.
  • Logically work through problems to determine their cause and how they can be resolved.
  • Report errors/bugs to Development.
  • Provide consulting for customers on procedural issues and queries.
  • Work closely with peers globally to ensure issue resolution in line with SLAs.
  • Proactively communicate client status, concerns and issues to appropriate management team
  • Share knowledge & best practices with the team.
  • Delivery of valuable content for Product Support Knowledge Base.
  • Contribute to Technical Knowledge Database.
  • Continually develop expertise on new releases and product as demanded by business environment.
  • Give an accurate daily handover of all business-critical occurrences to peers in other locations across the globe.
  • Participate in weekend support coverage as per roster planned globally.
  • Work rotational shifts (morning, afternoon, or night) as part of a 24/7 support system.
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About Litmos

Litmos is pioneering the future of corporate learning, empowering over 30 million people in 150 countries with innovative, AI-powered solutions. Our mission is clear: to drive individual, team, and organizational success through learning experiences that are both impactful and timely. We provide an easy-to-use Learning Management System (LMS) and extensive content libraries, enabling thousands of companies to deliver transformative training. With built-in AI tools, we streamline compliance, enhance professional development, and simplify the entire learning journey. Working at Litmos means joining a global, remote team committed to a culture of continuous learning and growth. We believe in empowering our employees, just as our platform empowers learners worldwide. You will collaborate with dedicated and trustworthy colleagues across various time zones, contributing to a 24/7 support model that ensures seamless operations. This environment fosters open communication, shared knowledge, and a collective drive to innovate in the e-learning space. Our technical landscape is dynamic, focusing on integrating cutting-edge AI and machine learning to solve complex problems in education technology. You will work on challenges like accelerating content creation, generating personalized learning paths with AI Playlists, and building intelligent dashboards for administrators. We are constantly modernizing our systems, transforming a substantial codebase to deliver intuitive and adaptive learning experiences. This commitment to innovation keeps Litmos at the forefront of the industry, setting new standards for customer experience. If you are an impatient optimist, a maker at heart, and someone who thrives on building solutions that genuinely transform how people learn and grow, Litmos is your platform. We seek individuals eager to own their impact, drive meaningful change, and contribute to a company that believes learning changes lives. Imagine yourself collaborating with a team that values both intensity and kindness, moving fast to ship polished products that truly make a difference in the lives of millions. We invite you to explore how your skills can help us continue to shape the future of learning.

Tech Stack

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