Apply📍 Latin America, worldwide
🧭 Full-Time
🔍 Customer Service
- Proven experience in quality assurance within a customer service environment.
- Leadership experience with the ability to motivate and guide a team.
- Strong analytical skills with a keen eye for detail.
- Excellent communication and interpersonal skills.
- Flexible schedule and ability to adapt to shifting priorities.
- Lead and mentor the customer service team to ensure high-quality support and customer satisfaction.
- Develop and implement quality assurance processes, including monitoring calls, chats, and emails.
- Provide feedback, coaching, and training to team members to enhance performance.
- Analyze performance data and generate reports to track KPIs and quality metrics.
- Collaborate with management to develop strategies for continuous improvement.
LeadershipAnalytical SkillsCustomer serviceCoachingTrainingQuality Assurance
Posted 11 days ago
Apply