Bilingual Quality Assurance Team Leader

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Requirements:

• Proven experience in quality assurance within a customer service environment.
• Leadership experience with the ability to motivate and guide a team.
• Strong analytical skills with a keen eye for detail.
• Excellent communication and interpersonal skills.
• Flexible schedule and ability to adapt to shifting priorities.

Responsibilities:

• Lead and mentor the customer service team to ensure high-quality support and customer satisfaction.
• Develop and implement quality assurance processes, including monitoring calls, chats, and emails.
• Provide feedback, coaching, and training to team members to enhance performance.
• Analyze performance data and generate reports to track KPIs and quality metrics.
• Collaborate with management to develop strategies for continuous improvement.