Serve as the key point of contact and Account manager for assigned airline clients and vendor couriers
Develop and maintain strong, positive relationships with client representatives
Lead the creation and presentation of quarterly business reviews (QBRs) and performance reports
Oversee day-to-day operations of vendor couriers to ensure adherence to SLAs
Communicate effectively with employees and clients
Implement AI and technologies to streamline workflows and improve delivery metrics
Partner with Product and Engineering teams to advocate for operational efficiencies
Navigate complex escalations from high-value clients
Artificial IntelligenceAccount ManagementRelationship management+1 more
About Metropolis
Metropolis is transforming everyday spaces into intelligent, responsive environments. They are pioneering the Recognition Economy, making physical spaces feel instinctive and magical. Using AI and computer vision, Metropolis began by modernizing parking. Now, they are expanding their intelligence layer across retail, hospitality, fueling, and office spaces. You will join a company that processes over $5 billion in annual transactions. They manage over 4,000 locations and serve more than 50 million customers. Over 1 million new members join monthly, showing their rapid growth and impact. Metropolis has secured approximately $3.5 billion in funding since 2017.
How We Work
Metropolis fosters a culture built on trust, inclusivity, and ownership. They encourage employees to be proactive innovators, challenging the status quo. You will join a team that values diversity and takes ownership of actions. The company offers flexible working arrangements, including designated remote USA roles. Metropolis operates on a hybrid work model, allowing for both independent work and collaborative on-site engagement. They are building an inclusive culture where every voice is heard, and the best ideas win.
Why Join Us
Drive innovation in the burgeoning Recognition Economy.
Contribute to a company processing over $5 billion in annual transactions.
Work with AI and computer vision technology to solve real-world problems.
Join a rapidly growing team that acquired SP Plus Corporation for $1.5 billion.
Benefit from comprehensive perks like a 401(k) with company match and generous PTO.
Benefits & Perks
Health insurance (subsidized for full-time and hourly staff)
Parental leave
Flexible and generous paid time off (PTO)
Paid holidays
Wellness benefits
401(k) plan with a 4% company match
Company equity
Performance bonuses
Relocation assistance
Life insurance, dental insurance, mental health benefits, Flexible Spending Accounts (FSA), and vision insurance