Metropolis

Metropolis is an AI and computer vision start-up built to modernize parking and empower the future of mobility.

501-1000 employees

Founded 2017

$1.1B series c

Artificial Intelligence (AI)

Private Company

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Artificial Intelligence (AI)Machine Learning Real Estate

Hybrid Work Model

This company offers a hybrid work model combining remote and office work.

Open Positions2

Remote USAFull-TimeLogistics and TechnologyPosted

Customer Success Manager

Serve as the key point of contact and customer success manager for assigned airline clients and vendor couriers within the Bags, Inc. logistics line of business
Develop and maintain strong, positive relationships with client representatives, proactively anticipating their needs and building long-term trust
Lead the creation and presentation of quarterly business reviews (QBRs) and other regular performance reports to airline clients, translating complex data sets into actionable insights
Oversee the day-to-day operations of vendor couriers, ensuring adherence to rigorous performance standards and service level agreements (SLAs)
Communicate effectively with employees and clients to ensure fulfillment of performance requirements
Seek and implement opportunities to leverage AI and other technologies to streamline workflows, improve operational costs, and enhance the customer experience, such as improving ETA delivery windows
Partner with Product and Engineering teams to advocate for operational efficiencies and client-requested features
Navigate complex escalations from high-value clients while handling multiple priorities simultaneously

Artificial IntelligenceRelationship managementData analytics

Showing 1 of 2 positions

About Metropolis

Metropolis is transforming everyday spaces into intelligent, responsive environments. They are pioneering the Recognition Economy, making physical spaces feel instinctive and magical. Using AI and computer vision, Metropolis began by modernizing parking. Now, they are expanding their intelligence layer across retail, hospitality, fueling, and office spaces. You will join a company that processes over $5 billion in annual transactions. They manage over 4,000 locations and serve more than 50 million customers. Over 1 million new members join monthly, showing their rapid growth and impact. Metropolis has secured approximately $3.5 billion in funding since 2017.

How We Work

Metropolis fosters a culture built on trust, inclusivity, and ownership. They encourage employees to be proactive innovators, challenging the status quo. You will join a team that values diversity and takes ownership of actions. The company offers flexible working arrangements, including designated remote USA roles. Metropolis operates on a hybrid work model, allowing for both independent work and collaborative on-site engagement. They are building an inclusive culture where every voice is heard, and the best ideas win.

Why Join Us

Drive innovation in the burgeoning Recognition Economy.
Contribute to a company processing over $5 billion in annual transactions.
Work with AI and computer vision technology to solve real-world problems.
Join a rapidly growing team that acquired SP Plus Corporation for $1.5 billion.
Benefit from comprehensive perks like a 401(k) with company match and generous PTO.

Benefits & Perks

Health insurance (subsidized for full-time and hourly staff)
Parental leave
Flexible and generous paid time off (PTO)
Paid holidays
Wellness benefits
401(k) plan with a 4% company match
Company equity
Performance bonuses
Relocation assistance
Life insurance, dental insurance, mental health benefits, Flexible Spending Accounts (FSA), and vision insurance

Tech Stack

analyticswidgetsmobile

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