Swoogo

👥 51-100💰 about 1 year agoEventsEnterprise SoftwareMobileSoftware💼 Private Company
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Swoogo builds event management software empowering businesses to seamlessly manage events, from webinars to global trade shows. We're a fast-growing company making a significant impact in the events industry, providing a robust platform that streamlines registration, payment processing, and attendee engagement. Our tech stack includes a modern web application built with HTML5, leveraging technologies such as Google Tag Manager, a Content Delivery Network for optimal performance, and robust security protocols like HSTS. We're a team of 51-100 passionate individuals in the Los Angeles area focused on delivering exceptional customer experiences. Swoogo is a well-funded company with recent investments from CIBC Innovation Banking and Bain Capital, demonstrating strong investor confidence. Our culture prioritizes collaboration and community-building and we've been recognized as one of Inc. Magazine's Best Workplaces for three consecutive years. We offer a dynamic environment where innovation and customer satisfaction are paramount. Our engineering team utilizes agile development methodologies and a focus on creating a scalable, reliable, and feature-rich platform. We're constantly improving our technologies and are committed to providing a best-in-class experience for our users. Our focus on a strong API enables a cooperative ecosystem with seamless integrations to various marketing and CRM platforms. Swoogo is committed to creating a positive and supportive work environment. Our commitment to our customers extends internally, as evidenced by our in-house, highly-valued support team. We foster a culture of collaboration, continuous improvement, and mutual respect. This is reflected in our consistent recognition as a top workplace. This growth reflects our ability to attract and retain top talent. Join our team and be a part of something special! We offer a competitive compensation and benefits package and a supportive work environment where we encourage collaboration, innovation and creativity. With a track record of success and a bright future, Swoogo presents an exciting opportunity to work on challenging problems and to contribute to a dynamic, growing company.

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🔥 Instructional Designer
Posted about 4 hours ago

📍 United States

🔍 SaaS

  • 3-5 years of experience in Instructional Design in SaaS.
  • Experience with e-Learning software and video editing programs.
  • Experience administering a Learning Management System.
  • Balance on-demand learning and live facilitation.
  • Model customer focus (internal or external) as a guiding principle for a training team.
  • Conduct discovery sessions with SMEs and other stakeholders to determine deeper learner needs.
  • Demonstrate excellent written and verbal skills, knowledge of practices relevant to technical writing, and an ability to quickly understand style guides, tools, and processes.
  • Assess learning data and correlate its impact on business objectives.
  • Stay on top of new trends and learnings in the customer education space.
  • Built ongoing education programs with an in-app platform like Appcues.
  • Establish and grow a solid understanding of the Swoogo platform to describe all key features of the product and cover the primary use cases for our customers.
  • Build engaging, entertaining and comprehensive on-demand learning programs.
  • Build and facilitate virtual or in person training as needed.
  • Collaborate with the Director of Product Enablement, Product Marketing, Product, Engineering, and Customer Experience teams to create engaging course content, training materials, and assessment criteria.
  • Use the LMS, in-app tools, and other software to develop strategies in educating customers throughout their journey from onboarding to renewal.
  • Design for a broader learning ecosystem, curating content and cross-linking to other resources, and proactively improving the discoverability and value of education content.
  • Produce scalable materials that are replicable and maintainable over time.
  • Tailor and adapt pre-existing training to customers based on their unique needs.
  • Own post-training metrics and incorporate feedback into future training iterations.
  • Gather and process inputs across stakeholders and seek to incorporate them into plans.
  • Maintaining cross-functional stakeholder communication and facilitating regular collaboration.
  • Identify project or initiative scope, set timeline and costs, and secure necessary cross-functional team support.
  • Set and achieve milestones for completing projects, leveraging a basic understanding of project management principles.
  • Proactively identify execution risks and identify paths to resolution with some help from their leaders.
  • Seek to respond resourcefully and flexibly to unexpected changes.
  • Often propose ideas for improvements across processes and systems within your area of responsibility that support the strategy and objectives.
  • Maintain regular cadence for progress updates, team collaboration, and program communication.

Project ManagementContent creationWritten communicationVerbal communicationTrainingStakeholder managementSaaS

Posted about 4 hours ago
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📍 Brazil

  • 5+ years of experience in web development.
  • Strong knowledge of front-end technologies: JavaScript, HTML, CSS.
  • Advanced proficiency in English with excellent communication skills.
  • Proven track record in owning development and delivery of software projects.
  • Ability to build strong relationships with clients and stakeholders.
  • Focused on quality and meeting deadlines.
  • Expert understanding of core web development principles.
  • Experience in creating integrations using APIs and webhooks.
  • Experience in leading complex projects.
  • Develop and implement front-end solutions using HTML, CSS, and JavaScript.
  • Design, build, and maintain software integrations for seamless data flow.
  • Collaborate with internal teams and clients to customize software and resolve challenges.
  • Write clean, maintainable code and create technical documentation.
  • Test and debug solutions to meet client requirements.
  • Gather requirements and clarify objectives with clients.
  • Serve as a technical advisor during client engagements.
  • Train clients on the use of custom-developed solutions.
  • Manage multiple client projects to ensure timely quality deliverables.
  • Communicate progress and risks to stakeholders.

HTMLCSSJavascriptAPI testingREST API

Posted 2 months ago
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