Swoogo

👥 51-100💰 11 months agoEventsEnterprise SoftwareMobileSoftware💼 Private Company
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Swoogo builds event management software empowering businesses to seamlessly manage events, from webinars to global trade shows. We're a fast-growing company making a significant impact in the events industry, providing a robust platform that streamlines registration, payment processing, and attendee engagement. Our tech stack includes a modern web application built with HTML5, leveraging technologies such as Google Tag Manager, a Content Delivery Network for optimal performance, and robust security protocols like HSTS. We're a team of 51-100 passionate individuals in the Los Angeles area focused on delivering exceptional customer experiences. Swoogo is a well-funded company with recent investments from CIBC Innovation Banking and Bain Capital, demonstrating strong investor confidence. Our culture prioritizes collaboration and community-building and we've been recognized as one of Inc. Magazine's Best Workplaces for three consecutive years. We offer a dynamic environment where innovation and customer satisfaction are paramount. Our engineering team utilizes agile development methodologies and a focus on creating a scalable, reliable, and feature-rich platform. We're constantly improving our technologies and are committed to providing a best-in-class experience for our users. Our focus on a strong API enables a cooperative ecosystem with seamless integrations to various marketing and CRM platforms. Swoogo is committed to creating a positive and supportive work environment. Our commitment to our customers extends internally, as evidenced by our in-house, highly-valued support team. We foster a culture of collaboration, continuous improvement, and mutual respect. This is reflected in our consistent recognition as a top workplace. This growth reflects our ability to attract and retain top talent. Join our team and be a part of something special! We offer a competitive compensation and benefits package and a supportive work environment where we encourage collaboration, innovation and creativity. With a track record of success and a bright future, Swoogo presents an exciting opportunity to work on challenging problems and to contribute to a dynamic, growing company.

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📍 United Kingdom

🔍 SaaS

  • Minimum of 2-3 years of Customer Success Management and/or Account Management experience in SaaS or equivalent in the event industry.
  • Proven customer management skills and a successful history of expanding and growing accounts.
  • Ability to develop and manage pipeline and forecasting.
  • Skilled at negotiating business terms and contracts.
  • Effective problem-solving, critical thinking, communication, and relationship-building skills.
  • Ability to develop trusted relationships with customers and internal teams.
  • Skill in organizing, prioritizing, and taking independent action.
  • Experience with CRMs, preferably Salesforce.
  • Demonstrates empathy, honesty, and transparency.
  • Able to navigate challenges in a fast-paced startup environment.
  • Comfortable working remotely.

  • Oversee the customer lifecycle to proactively drive adoption and ensure ongoing client satisfaction and retention of accounts.
  • Identify and successfully close renewals and expansion opportunities within your accounts.
  • Achieve or exceed monthly and quarterly targets.
  • Establish productive, professional relationships with key players in your assigned customer accounts.
  • Drive engagement, high participation, and increase feature adoption across accounts.
  • Leverage knowledge of Swoogo to advise on best practices around product usage.
  • Ensure swift resolution of account issues by leveraging resources from cross-functional teams.
  • Understand clients' needs and goals, and how Swoogo can be part of their solutions.
  • Act as an influencer and coordinator to deliver services that enhance client trust.
  • Represent the voice of the customer to provide actionable feedback to the product team.
  • Proactively assess, clarify, and validate customer needs.

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📍 Brazil

  • 5+ years of experience in web development.
  • Strong knowledge of front-end technologies: JavaScript, HTML, CSS.
  • Advanced proficiency in English with excellent communication skills.
  • Proven track record in owning development and delivery of software projects.
  • Ability to build strong relationships with clients and stakeholders.
  • Focused on quality and meeting deadlines.
  • Expert understanding of core web development principles.
  • Experience in creating integrations using APIs and webhooks.
  • Experience in leading complex projects.

  • Develop and implement front-end solutions using HTML, CSS, and JavaScript.
  • Design, build, and maintain software integrations for seamless data flow.
  • Collaborate with internal teams and clients to customize software and resolve challenges.
  • Write clean, maintainable code and create technical documentation.
  • Test and debug solutions to meet client requirements.
  • Gather requirements and clarify objectives with clients.
  • Serve as a technical advisor during client engagements.
  • Train clients on the use of custom-developed solutions.
  • Manage multiple client projects to ensure timely quality deliverables.
  • Communicate progress and risks to stakeholders.

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