Swoogo

Swoogo is a fast-growing event management software company.

51-100 employees
Founded 2015
Events
Private Company

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions4

Remote - United StatesFull-TimeEvent technologyPosted
  • Set the Enterprise Customer Success vision, strategy, and annual plan with the VP, Customer Success.
  • Establish value frameworks, measurable customer outcomes, and event ROI measures for success plans, business reviews, and renewals.
  • Build consultative practices through discovery, account profiling, stakeholder mapping, executive storytelling, enablement, and coaching.
  • Own gross revenue retention and set renewal strategies for complex enterprise accounts in partnership with Account Management.
  • Hire, develop, and hold the Enterprise Customer Success team accountable, while supporting succession planning and career development.
  • Partner with customer and sales leadership on renewal and expansion strategy, pricing input, account plans, and strategic opportunities.
  • Lead executive escalations and coordinate resolutions across Support, Product, and Services.
  • Establish health scoring, KPIs, Executive Business Reviews, renewal forecasts, and risk reporting.
  • Bring customer insights to product roadmap decisions and support adoption of new platform capabilities.
  • Guide technology and partner strategy, AI usage, cross-functional initiatives, Customer Success tooling, budget, and headcount planning.
SalesforceCustomer SuccessHubSpot
Showing 1 of 4 positions

About Swoogo

Swoogo transforms how event professionals connect people. They provide an intuitive platform for managing every event detail. From simple webinars to massive global trade shows, Swoogo's tools make event orchestration seamless. You can craft customizable registration forms and manage attendees with ease. Their platform integrates with your existing marketing and CRM tools. Major brands like Domino's and Atlassian trust Swoogo to power their events. They simplify complex logistics so you can focus on creating impactful experiences. They have brought together 35 million attendees globally.

How We Work

Swoogo has been a fully remote company since 2015, operating with a global mindset. Every team member works from home, building strong connections asynchronously. You will connect through Slack, video calls, and bi-annual all-hands offsites. The culture empowers employees and values actions over words. Core values guide operations, promoting work-life balance for all. There are no internal meeting Wednesdays, ensuring focused work time. You receive generous PTO and dedicated reimbursement for travel and wellness.

Engineering at Swoogo

Swoogo's technical approach focuses on building a robust, flexible event management platform. They leverage a cooperative ecosystem of tech partnerships. This allows seamless integration with various marketing and CRM platforms via a powerful API. You will work with diverse technologies like mobile compatibility, Google Tag Manager, and content delivery networks. Engineers recently launched a native Model Context Protocol (MCP) server. This provides open access to live event data within AI tools like Claude and ChatGPT. This innovative step ensures AI capabilities are open, not proprietary. You will solve challenges in scaling event solutions and integrating cutting-edge AI.

Why Join Us

  • Shape the future of events with AI-driven solutions and an open API.
  • Work fully remote within a supportive, global team since 2015.
  • Contribute to a platform trusted by major enterprises like Domino's and Atlassian.
  • Benefit from comprehensive perks including open PTO and wellness reimbursement.
  • Experience significant growth with a company backed by $20M in Series B funding.

Benefits & Perks

  • Fully remote work environment
  • Open PTO
  • PTO travel reimbursement (up to $1000 USD/year)
  • Bi-annual all-hands offsites
  • International wellness reimbursement (up to $1000 USD/year)
  • 401K with 3% company contribution (no personal contribution required)
  • Remote work reimbursement (up to $1000 USD/year for home office equipment)
  • No internal meeting Wednesdays
  • Latest tech provided (Mac or PC)
  • Donation matching (up to $1000 USD/year)

Tech Stack

widgetspaymentframeworkmobile

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