Instructional Designer

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Requirements:

• 3-5 years of experience in Instructional Design in SaaS.
• Experience with e-Learning software and video editing programs.
• Experience administering a Learning Management System.
• Balance on-demand learning and live facilitation.
• Model customer focus (internal or external) as a guiding principle for a training team.
• Conduct discovery sessions with SMEs and other stakeholders to determine deeper learner needs.
• Demonstrate excellent written and verbal skills, knowledge of practices relevant to technical writing, and an ability to quickly understand style guides, tools, and processes.
• Assess learning data and correlate its impact on business objectives.
• Stay on top of new trends and learnings in the customer education space.
• Built ongoing education programs with an in-app platform like Appcues.

Responsibilities:

• Establish and grow a solid understanding of the Swoogo platform to describe all key features of the product and cover the primary use cases for our customers.
• Build engaging, entertaining and comprehensive on-demand learning programs.
• Build and facilitate virtual or in person training as needed.
• Collaborate with the Director of Product Enablement, Product Marketing, Product, Engineering, and Customer Experience teams to create engaging course content, training materials, and assessment criteria.
• Use the LMS, in-app tools, and other software to develop strategies in educating customers throughout their journey from onboarding to renewal.
• Design for a broader learning ecosystem, curating content and cross-linking to other resources, and proactively improving the discoverability and value of education content.
• Produce scalable materials that are replicable and maintainable over time.
• Tailor and adapt pre-existing training to customers based on their unique needs.
• Own post-training metrics and incorporate feedback into future training iterations.
• Gather and process inputs across stakeholders and seek to incorporate them into plans.
• Maintaining cross-functional stakeholder communication and facilitating regular collaboration.
• Identify project or initiative scope, set timeline and costs, and secure necessary cross-functional team support.
• Set and achieve milestones for completing projects, leveraging a basic understanding of project management principles.
• Proactively identify execution risks and identify paths to resolution with some help from their leaders.
• Seek to respond resourcefully and flexibly to unexpected changes.
• Often propose ideas for improvements across processes and systems within your area of responsibility that support the strategy and objectives.
• Maintain regular cadence for progress updates, team collaboration, and program communication.