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Deskpro

Deskpro

Deskpro is a Cloud and On Premise customer service platform which empowers organizations to grow their customer relationships

51-100 employees
Founded 2002
$25M series a
CRM
Private Company
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CRMTicketingInformation TechnologySoftware

Open Positions1

UK remote roleFull-TimeHelpdesk softwarePosted
Commercial Customer Success Manager
  • Own a high-volume UK and EMEA portfolio across customer segments.
  • Build and close upsell and cross-sell expansion pipeline.
  • Deliver against retention targets and expansion quotas.
  • Run success plans aligned with customer goals and account tiers.
  • Lead QBRs and value reviews for larger accounts, and use structured lighter-touch cadences for scaled accounts.
  • Own renewals, review account risk, and work with the Director of Customer Success to mitigate it.
  • Monitor customer health indicators and act on early warning signs.
  • Serve as the primary point of contact and trusted partner for customers.
  • Collaborate with Product, Support, Solutions, and Marketing.
Customer SuccessAccount Management

£70k OTE; made up of base, uncapped commission and a quarterly-paid retention bonus

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Overview

Deskpro develops help desk software, providing an omnichannel customer support platform for managing customer communications across channels such as email, chat, voice, and social media. The platform is available as a Cloud and On-Premise solution and is used by organizations to support their customer relationships. Products include Deskpro Helpdesk Software, Automations, Slack Integration, HubSpot Integration, and Dynamics365 Integration. An upcoming feature, Deskpro AI, is also in development. Deskpro was founded in 2002 and is a for-profit company with between 51 and 100 employees. The company raised $25 million in Series A funding on June 25, 2024.

Culture

  • Employees are provided autonomy.
  • The company has a remote-first working environment.

Why Work Here

  • The company operates on a remote-first model.
  • There is access to a Wimbledon HQ office.

Benefits and Perks

  • Competitive salary with uncapped commission and a quarterly-paid retention bonus for the Commercial Customer Success Manager role, with an OTE of £70k.
  • Employee equity scheme.
  • 25 days holiday plus UK Bank Holidays.
  • Personal development budget.
  • BUPA Private Healthcare.
  • Pension scheme.

Tech Stack

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