Working Solutions

đź‘Ą 251-500đź’° Private about 4 years agoCoworkingConsultingService IndustryProfessional Servicesđź’Ľ Private Company
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Working Solutions is a leading woman-owned on-demand contact center outsourcing company based in the United States and Canada. Founded in 1996, it provides innovative virtual workforce solutions for customer care, sales, and tech support to a diverse range of clients, including FORTUNE 500 companies, and employs a core team alongside a large network of independent contractors.

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🧭 Full-Time

  • Teaching experience is essential.
  • Bachelor's degree (required) or higher, preferably related to Education.
  • Excellent computer skills.
  • 3-5 years classroom and/or virtual training experience
  • Must be a legal resident of one of the following states: AR, AZ, FL, IN, IA, MI, NC, NE, OH, TN, TX, WI.
  • Design class curriculum and thoroughly prepare Working Solutions Agents for quality project work, to contribute to the growth and success of Working Solutions.
  • Complete research and/or training necessary to thoroughly understand the client’s business and project requirements.
  • Meet with clients to determine preparation needs.
  • Review and modify project documentation provided by client to fit virtual preparation methods and time-frames.
  • Develop virtual preparation materials based on this documentation, with guidance from Director of Agent Development.
  • Prepare assigned agents to competently complete projects, including testing and providing specific project/client information as well as general Working Solutions procedural information.
  • Assist Contract Instructors with delivery of project preparation information for large and/or ongoing projects.
  • Assist with agent scheduling when first starting new projects to ensure better retention of information and greater success rates of agents.
  • Provide additional preparation for active agents as needed, to help agents to succeed on projects and to ensure that Working Solutions clients are receiving superior quality performance.
  • Respond to preparation-related agent questions as needed; Provide encouragement and recognize accomplishments when appropriate.
  • Document and implement programs, processes and procedures as needed.
  • Provide results reporting to Working Solutions management and/or client as requested.
Posted 5 days ago
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đź“Ť United States

🔍 Sales

  • Hunter mentality, knowing how to cultivate and close $1 million in new-logo business in a year.
  • Success with consultative sales of complex services; understanding of contact center services and technology—plus knowing how to ask hard questions.
  • Operations know-how to identify potential issues and advantages, addressing them with prospects.
  • Student of the industry, on top of latest trends online and through third-party information.
  • Strong skills in new business development—being proactive, self-directed, and articulate.
  • Well-versed in negotiations and contracts, providing detailed responses for RFIs/RFPs.
  • Proficiency in Microsoft Office and Salesforce.
  • Results-oriented, team player with a well-defined sense of urgency and commitment.
  • Business-owner drive to qualify leads, cultivate prospects and close on opportunities.
  • Represent Working Solutions and develop key mid-market business relationships within specific vertical markets – all to generate proposals and close sales.
  • Close $1 million in new client business within the first year.
  • Develop a solid pipeline of prospects within the first six months in a specific vertical market.
  • Convert incoming leads into clients using your sales skills.
  • Keep up on industry trends, implementing effective market-sector plans. Research clients and industries, uncovering opportunities within companies and their lines of business.
  • Develop well-researched sales presentations that include prospect-relevant specifics and the industry. Engage early-stage accounts until they’re ready to buy. Work with team leaders on sales touchpoints for early-state accounts and new prospects.
  • Create and maintain complete and accurate sales/relationship records and documentation within the Working Solutions Salesforce CRM.
  • Travel as necessary to support new business growth and maintenance of client relationships.
  • Holistically embrace, access, and utilize all resources to identify and open new, unchartered industries and opportunities.

Business DevelopmentBusiness IntelligenceData AnalysisSalesforceMicrosoft OfficeRESTful APIsAccount ManagementNegotiation skillsSales experienceMarket ResearchLead GenerationCRM

Posted 8 days ago
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