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Working Solutions

Working Solutions is a leading woman-owned on-demand contact center outsourcing company based in the United States and Canada. Founded in 1996, it provides innovative virtual workforce solutions for customer care, sales, and tech support to a diverse range of clients, including FORTUNE 500 companies, and employs a core team alongside a large network of independent contractors.

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👥 1001-5000Digital MarketingVirtualizationConsultingMarketing
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🔥 Senior Technical Support Analyst - Remote in Certain States
Posted 2024-11-14

📍 AZ, AR, FL, IA, IN, MI, NC, NE, OH, TN, TX, WI

🧭 Full-Time

🔍 Technical Support

  • 2-5 years of end-user technical support experience or related education.
  • Proficiency with Microsoft Office software programs including Word, Excel, PowerPoint, and Outlook.
  • Advanced knowledge of troubleshooting techniques for home internet connectivity and software applications.
  • Ability to manage multiple tasks with great attention to detail while meeting deadlines.
  • Strong communication skills to effectively convey technical information to non-technical users.
  • Strong customer focus and analytical problem-solving skills.
  • Ability to use a keyboard and sit at a computer for a large portion of the work period.
  • Ability to work variable hours, including evenings and weekends.

  • Provide advanced tech support to contracted remote call center agents, non-PRO contractors, and staff.
  • Complete research and training to understand technologies and requirements.
  • Interact with Contact Center agents via chat, phone, and ticketing system.
  • Monitor ticketing systems and provide escalated support for unresolved issues.
  • Provide direct remote support for standard to advanced tech issues.
  • Ensure agents are utilizing secure desktop environments.
  • Collaborate with support team members during peak times.
  • Perform credential management tasks across multiple systems.
  • Document and publish findings for technical issues to internal teams.
  • Communicate status of in-progress issues via multiple channels.

Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentationMicrosoft Office Suite

Posted 2024-11-14
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🔥 Program Performance Specialist - Call Center/Part-Time Night Hours
Posted 2024-11-14

📍 AZ, AR, FL, IA, IN, MI, NC, NE, OH, TN, TX, WI

🧭 Part-Time

🔍 Contact center solutions

  • Must be a US citizen or permanent resident.
  • Experience interpreting and analyzing data and trends.
  • Ability to communicate insights verbally and graphically.
  • Organizational skills and ability to work independently.
  • Strong computer skills and proficiency in Microsoft Office.
  • Strong customer focus and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Excellent oral and written communication skills.

  • Complete research necessary to understand client’s business and performance metrics.
  • Assist in developing tactics to improve metrics based on customer feedback.
  • Analyze trends and identify deviations in customer patterns.
  • Investigate root causes to improve agent metrics.
  • Recommend improvements to processes and technology.
  • Review complaint issues with Quality Manager and implement solutions.
  • Participate in performance meetings, report on customer feedback, and summarize metrics.

Data AnalysisQAData analysisCommunication SkillsProblem SolvingMicrosoft OfficeOrganizational skillsWritten communicationDocumentation

Posted 2024-11-14
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