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Education & Development Specialist - Remote, Select States
Posted 6 days agoViewed
💎 Seniority level: Middle, 3-5 years
🏢 Company: Working Solutions👥 251-500💰 Private about 4 years agoCoworkingConsultingService IndustryProfessional Services
⏳ Experience: 3-5 years
Requirements:
- Teaching experience is essential.
- Bachelor's degree (required) or higher, preferably related to Education.
- Excellent computer skills.
- 3-5 years classroom and/or virtual training experience
- Must be a legal resident of one of the following states: AR, AZ, FL, IN, IA, MI, NC, NE, OH, TN, TX, WI.
Responsibilities:
- Design class curriculum and thoroughly prepare Working Solutions Agents for quality project work, to contribute to the growth and success of Working Solutions.
- Complete research and/or training necessary to thoroughly understand the client’s business and project requirements.
- Meet with clients to determine preparation needs.
- Review and modify project documentation provided by client to fit virtual preparation methods and time-frames.
- Develop virtual preparation materials based on this documentation, with guidance from Director of Agent Development.
- Prepare assigned agents to competently complete projects, including testing and providing specific project/client information as well as general Working Solutions procedural information.
- Assist Contract Instructors with delivery of project preparation information for large and/or ongoing projects.
- Assist with agent scheduling when first starting new projects to ensure better retention of information and greater success rates of agents.
- Provide additional preparation for active agents as needed, to help agents to succeed on projects and to ensure that Working Solutions clients are receiving superior quality performance.
- Respond to preparation-related agent questions as needed; Provide encouragement and recognize accomplishments when appropriate.
- Document and implement programs, processes and procedures as needed.
- Provide results reporting to Working Solutions management and/or client as requested.
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