SMT GB is a company specializing in compact equipment and road machinery services, offering a range of engineering positions to support their operations.
Extensive experience in service delivery management, preferably within the heavy plant or construction industry
Strong leadership and team management skills
Exceptional communication and customer service skills
Proficiency in service delivery methodologies and best practices
Ability to analyse performance data and implement improvements
Strong problem-solving capability with the ability to manage pressure in a dynamic environment
Monitor and drive customer satisfaction through coaching and development of the team, driving excellence and managing issues, disputes and resolutions through key customer relationships
Setting and cascading organisation, team and individual objectives, ensuring individual and financial performance is reviewed and monitored
Ensure the Customer Support Centres are maintained, acting proactively with property partners
Support and work with wider business to improve the employee life cycle events (recruitment, onboarding, performance/succession/talent management and exit)
Support and implement continuous improvement in relation to process and solutions
Ensure internal communication and collaboration for and between teams is in place and working
Lead and support QESH activity
Support the cover of the Service Delivery Manager roles in times of absence