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Regional Service Delivery Manager - Heavy Plant
Posted 10 days agoViewed
š Seniority level: Manager, Extensive experience
š Location: United Kingdom
š Industry: Heavy Plant
š¢ Company: SMT GB
ā³ Experience: Extensive experience
Requirements:
- Extensive experience in service delivery management, preferably within the heavy plant or construction industry
- Strong leadership and team management skills
- Exceptional communication and customer service skills
- Proficiency in service delivery methodologies and best practices
- Ability to analyse performance data and implement improvements
- Strong problem-solving capability with the ability to manage pressure in a dynamic environment
Responsibilities:
- Monitor and drive customer satisfaction through coaching and development of the team, driving excellence and managing issues, disputes and resolutions through key customer relationships
- Setting and cascading organisation, team and individual objectives, ensuring individual and financial performance is reviewed and monitored
- Ensure the Customer Support Centres are maintained, acting proactively with property partners
- Support and work with wider business to improve the employee life cycle events (recruitment, onboarding, performance/succession/talent management and exit)
- Support and implement continuous improvement in relation to process and solutions
- Ensure internal communication and collaboration for and between teams is in place and working
- Lead and support QESH activity
- Support the cover of the Service Delivery Manager roles in times of absence
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