Apply📍 Sparkford, England, United Kingdom
🧭 Full-Time
🔍 Automotive
- Proven experience with applying Automotive aftersales technical data on vehicles “hands-on"
- Relevant automotive certification
- Experience in producing content, instructions or explanations for mechanical and electrical procedures applying recommended tools and techniques: magazine, journal articles, tips, blogs, videos (YouTube, Instagram, TikTok…)
- Fluent English level (other languages a bonus)
- Familiarity with digital tools to create written, audio, and or video content
- Excellent attention to detail, safety, organisation, and commitment to maintaining high quality and safe conditions for DIY work.
- Ability to manage time effectively and meet deadlines.
- Study the manufacturer and related content in our own internal editorial tool (XML Editor).
- Study previous generation model manuals to adapt the content in the same way, style it was presented or expected by our customers.
- Enrich the content with DIY tips, recommendations, warnings, tools recommended, difficulties for end consumers.
- Support the editorial process to enhance, critique, and collaborate with fellow content contributors to ensure the highest quality DIY advice possible including customer feedback sessions
- Contribute to preparation of marketing and sales materials related to the specifics or unique aspects of the vehicle to help with customer communication
- Meet content production targets
- Help create a knowledgeable customer capability operation with content to respond to specific or repeatable questions that adapt to difficult levels of skill or (fee-paying or free) service we provide
- Review customer service responses for safety, quality, and comprehensiveness
- Identify the key areas of the vehicle that should be highlighted in our product marketing material that will be of specific interest to the driving, lifestyle or other interests of DIYers
- Contribute to preparation or sales demonstrations of products (on occasion)
- Contribute to other marketing materials that promote the benefits of our product range and the benefits, stages, and experiences of DIYers
Posted 15 days ago
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