Apply📍 United States
🧭 Part-Time
💸 25.0 USD per hour
🔍 Educational Technology
- Enthusiasm, energy, professionalism, and the ability to work remotely with a fast-paced cooperative team.
- Experience in customer service and higher education preferred.
- Experience with educational technology preferred.
- Strong written communication skills required.
- Strong critical thinking skills required.
- Excellent customer service skills and presentation skills, both in-person and via web conference.
- Strong prioritization, organizational, and project management skills.
- Strong knowledge of Google Docs, Word, PowerPoint, and Microsoft Excel.
- Basic HTML skills preferred.
- Familiarity with Digication a major plus.
- Familiarity with Zoom, Asana, Slack, and Zendesk a plus.
- Respond to customer-generated tickets, calls, and emails with appropriate solutions.
- Investigate and troubleshoot technical issues reported by customers.
- Escalate urgent and complex issues to senior team members.
- Assist with projects such as video editing, blogging, photo editing, documentation and training creation as projects arise and time allows.
HTMLMicrosoft ExcelCustomer serviceDocumentationTechnical supportPowerPoint
Posted 3 days ago
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