Remote Customer Service Jobs

Agile methodologies

654 jobs found. to receive daily emails with new job openings that match your preferences.

654 jobs found.

Set alerts to receive daily emails with new job openings that match your preferences.

Apply

🔥 Director of Product & Integrations

Posted 12 minutes ago

📍 United States

🧭 Full-Time

🔍 Health-tech

🏢 Company: WellBeam

🔧 Requirements

5–10 years in healthcare interoperability, including 3–5 years integrating ambulatory EMRs like Epic, Cerner, and Athena.
Proficient in FHIR APIs, HL7v2, and healthcare data standards.
Experience in defining integration roadmaps.
Experience in prioritizing features based on business impact.
Experience with Agile methodologies.
Strong understanding of API-driven, XML, and flat-file integrations.

💡 Responsibilities

Lead technical discovery meetings with clients to identify integration requirements and needs.
Provide integration recommendations that balance client needs and project feasibility.
Drive detailed technical scoping discussions and draft Statements of Work, including timelines, resources, and pricing.
Build and maintain relationships with key client stakeholders for smooth project execution.
Coordinate technical aspects of implementation, including API-driven workflows, HL7v2 interfaces, XML conversions, and flat-file exchanges.
Collaborate with integration engineers and EMR support to troubleshoot and optimize implementation processes.
Continuously refine workflows to enhance efficiency and scalability.
Develop and refine playbooks for implementation best practices, covering scenarios such as end-to-end testing with hospitals and home health systems.
Create customer-facing guides and documentation to standardize integration processes.
Drive continuous improvement through research on client-driven enhancements, including billing optimizations and advanced FHIR integrations.
Define and track key success metrics (e.g., patient matching) to optimize system performance.
Monitor and triage post-go-live issues and workflow inefficiencies.
Ensure robust data integrations, including mapping, ingestion, transformation, and validation (e.g., ADT ingest for patient validation, MDM exports).
Troubleshoot data-related issues impacting integrations, collaborating with Engineering and Customer Success teams.
Define and own vision for product areas relevant to integrations & interoperability.
Build clear roadmaps with monthly milestones aligned with business objectives.
Lead projects using a structured yet flexible approach (e.g., 12-week plans).
Manage agile team activities, including sprint planning, retrospectives, and post-go-live standups.
Define & monitor KPIs for integration projects, ensuring measurable impacts on customer outcomes.
Provide leadership with regular updates on integration performance, adoption, and trends.
Collaborate with finance on cost models, including volume projections and unit economics.
Manage integration project budgets, balancing cost-effectiveness with quality delivery.
Ensure efficient resource utilization across internal teams and external partners.
Stay ahead of industry trends, exploring emerging standards like TEFCA, QHINs, FHIR, PACIO, and Direct Secure Messaging.
Work with Product and Engineering teams to shape WellBeam’s interoperability strategy and roadmap.
Lead by example, driving progress with vision, trust, and influence while fostering a collaborative culture.
Mentor a team of implementation managers and integration specialists, ensuring high performance and growth.
Support search & recruitment of top talent engineers to join the Integration team.
Establish connection with industry experts in healthcare integration & interoperability.
Establish best practices for communication, problem-solving, and cross-functional alignment.

Project Management Product Management Product Development API testing Agile methodologies RESTful APIs Client relationship management Technical support Data analytics Data management Budget management

Posted 12 minutes ago

Apply

🔥 Customer Success Manager

Posted 21 minutes ago

📍 United States

💸 109500.0 - 128000.0 USD per year

🔍 SaaS

🔧 Requirements

2 - 3+ years relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business
Located in United States
Experience working with a portfolio of accounts, supporting a highly technical product
Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organization
Ability to set priorities, drive decisions and get closure on recommendations and issues
Ability to influence others towards continuous improvement, both internally and externally
Experience successfully managing customer engagements to completion and customer satisfaction
Excellent presentation, written and verbal communication skills
Proven time management skills with the ability to prioritize tasks

💡 Responsibilities

Drive the on-boarding, adoption, retention and overall success of our customers
Lead the enablement of our users by conducting product trainings
Work in partnership with Solutions Architects to guide customers through the project management and technical requirements of their Algolia implementation
Provide regular, proactive recommendations to optimize the use of our platform
Maximize the adoption of our product features in order to maximize the value driven by our product
Document and clearly articulate the Return on Investment driven by our solution
Identify accounts that are likely to churn and work proactively to eliminate that risk
Identify opportunities to expand our partnership with customers
Analyze accounts that have been lost, identify reasons for churning and build a strategy to win customers back
Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally
Function as the voice of the customer and provide internal feedback on how Algolia can better serve them
Track key account metrics and forecast retention

Project Management Data Analysis Product Management Cross-functional Team Leadership Communication Skills Problem Solving Customer service Agile methodologies RESTful APIs Presentation skills Account Management Training Relationship management Sales experience Technical support CRM Customer Success SaaS

Posted 21 minutes ago

Apply

🔥 Sr. Software Engineer

Posted 24 minutes ago

📍 Canada

🧭 Contract

🔍 Construction

🏢 Company: Ernest👥 101-250 Shoes E-Commerce Retail Fashion Apparel Men's

🔧 Requirements

5+ years of experience developing user-facing web applications (mobile experience is a plus).
Deep expertise in React, TypeScript, CSS, Node.js, SQL, and production experience with Go.
Proven ability to navigate undefined problems, breaking them into actionable solutions with minimal guidance.
Demonstrated ability to make or influence critical technical trade-offs with long-term implications.
Experience leading projects that involve multiple engineers and mentoring team members to drive high performance.

💡 Responsibilities

Guide the development of software solutions from design to deployment, ensuring alignment with the team’s long-term architectural strategy.
Own and advance the team's software architecture, providing system-wide context and foresight for future technology choices.
Partner with product, design, and other teams to deliver impactful features that drive meaningful business value.
Actively mentor engineers, fostering a culture of collaboration, learning, and growth.
Implement scalable, maintainable, and performant features using our technology stack: React, Node.js, TypeScript, Go, and PostgreSQL.
Advocate and enforce engineering best practices, improving processes, tools, and team operations.
Contribute to the team’s operational excellence by addressing issues, driving root cause analysis, and identifying opportunities for improvement.
Solve challenging problems using elegant, simple solutions that positively impact customers and improve the team’s product(s).

Backend Development Docker Leadership Node.js PostgreSQL SQL Frontend Development CSS Javascript Kubernetes Software Architecture TypeScript Go REST API React CI/CD Agile methodologies Mentoring Microservices JSON

Posted 24 minutes ago

Apply

🔥 Project Operations Manager

Posted 34 minutes ago

📍 United States

🧭 Contract

🏢 Company: Tangelo👥 11-50 Internet Human Resources Professional Services

🔧 Requirements

3+ years of Project Management or Change Management experience, with at least 2 years in Strategy Consulting.
Operations or Finance experience in Healthcare, Pharma, Food Manufacturing, Food Retail, or eCommerce industries.
Strong analytical, organizational, and problem-solving skills.
Excellent communication and stakeholder management skills.
Ability to work independently in a fast-paced, fully remote environment.
Proficiency in project management tools and methodologies.

💡 Responsibilities

Report to the COO.
Collaborate across teams to understand and oversee all change-management and project activities.
Support functional strategies by ensuring structured execution and tracking.
Develop and maintain a project methodology, monitoring framework, and management reporting dashboard for tracking key metrics.
Assist functional managers in defining and structuring business cases for projects.
Provide regular progress updates to the Company’s management board on ongoing projects.
Support leadership in prioritizing projects, setting budgets, and defining expected outcomes.
Coach functional team members on project management best practices, ensuring a structured and effective approach to execution.
Ensure alignment between cross-functional teams and corporate objectives.

Project Management Project Coordination Cross-functional Team Leadership Operations Management Strategy Business Operations Communication Skills Analytical Skills Agile methodologies Problem-solving skills Reporting Stakeholder management Financial analysis Change Management Budget management

Posted 34 minutes ago

Apply

🔥 Senior Product Designer

Posted about 1 hour ago

📍 United States

🧭 Full-Time

💸 160000.0 - 180000.0 USD per year

🔍 Software Development

🏢 Company: Productiv👥 101-250💰 $45,000,000 Series C almost 4 years agoDeveloper Platform Communities Service Industry SaaS Data Integration Analytics Enterprise Software Software Application Performance Management

🔧 Requirements

8+ years of professional experience in a Product Design role
Experience working iteratively with a fast-moving engineering and product team to meet user needs, product requirements, and strategic business objectives.
Demonstrated success in end-to-end ownership of meaningful features or product - taking a design from 0 to 1, from ideation through execution.
Comfort wearing multiple hats—jumping between UX, UI, research, and even web design if needed.
Experience working with complex data workflows and technical complexity preferred, but not required.

💡 Responsibilities

For your area, own product design from ideation to execution while working closely with product, engineering, and go-to-market teams.
Work with product managers to identify problems and opportunities in the product, keeping business outcomes such as user engagement and revenue in mind.
Champion great user experience and communicate user concerns, motivations and feedback, both internally and externally. Be the voice of the user within your team.
Leverage research (from usability studies, surveys, interviews, etc.) and usage metrics to inform design choices.
Collaborate closely with product managers, engineers, and other designers to iteratively design, refine, and validate your solutions.
Sweat the small stuff – maintain strong attention to detail across your projects to ensure a delightful customer experience.
Positively shape the design team’s culture through collaboration, feedback, and process iteration.

Figma Product Management UI Design User Experience Design Cross-functional Team Leadership Product Development Product design Collaboration Sketch Agile methodologies RESTful APIs Mentoring Attention to detail Research Data visualization Prototyping SaaS A/B testing

Posted about 1 hour ago

Apply

🔥 AWS Technical Architect

Posted about 2 hours ago

📍 United States, Canada, India, Colombia

🔍 Software Development

🔧 Requirements

Customer-facing contact center experience
Experience building integrations across WFM, CRM, and contact center solutions
Experience with communications protocols and APIs such as WebRTC and SIP
Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)
Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers
API integration experience
Strong troubleshooting and debugging skills
Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
Proficient in understanding and documenting the infrastructure requirements and specifications, including resource types, networking, security, and compliance needs.
Knowledge of automation tools and frameworks for building, testing, and deploying software, such as Jenkins, GitLab CI/CD, CodeDeploy
Contact Center architecture knowledge
Experienced in implementing infrastructure as code using AWS Cloud Development Kit (CDK) and Terraform, ensuring consistent and efficient infrastructure deployment.
Capable of setting up monitoring and logging for infrastructure components and performing ongoing maintenance to ensure optimal performance and availability.
Experience in technology/software sales, pre-sales, or consulting
Advanced knowledge of AWS services and cloud architecture
Salesforce knowledge and familiarity with Salesforce Service Cloud
Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)
Experience with WorkForce Management solutions
Experience working with outbound dialers and campaign management
Knowledge of software development methodologies such as Agile and Scrum
AWS Cloud Practitioner Certification
AWS Developer Associate Certification or Professional
AWS Solution Architect Certification or Professional
Salesforce Certified Administrator

💡 Responsibilities

Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers
Conduct technology assessment and audits to identify the need (from an ROI and Outcomes perspective) to move to CCaaS AWS Connect Platform, improving agent experience and productivity
Facilitate business process reviews to identify customer requirements and processes
Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud
Lead discovery for customers, help customers build ROIs for projects, and deliver presentations and estimate for delivering that ROI
Translate customer requirements into contact center design, leveraging best practices, and other AWS Services
Oversee and mentor technical teams, providing guidance and support to ensure that proposed solution (on Salesforce and AWS Cloud) is delivered on time, on budget, and to the required quality standards
Act as a liaison between technical teams and business stakeholders, communicating technical concepts in a clear and understandable manner, and managing expectations and priorities
Drive best practice contact center design into each and every aspect of solution delivery
Effectively manage all aspects of project and customer communications
Deliver customer end user training and documentation
Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management
Lead vision and strategy discussions with contact center and customer service leadership and management

AWS Backend Development Leadership Node.js PostgreSQL Project Management Python SQL Agile Business Intelligence Cloud Computing Data Analysis DynamoDB Full Stack Development Java Salesforce C#Amazon Web Services API testing .NET REST API WebRTC Communication Skills CI/CD Customer service Agile methodologies RESTful APIs Mentoring Linux Terraform Troubleshooting Ansible Data modeling Scripting Debugging Customer Success

Posted about 2 hours ago

Apply

🔥 Quality Assurance Analyst (Level 2)

Posted about 2 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🔧 Requirements

2+ years in QA and Support roles for software development companies.
Experience with Scrum based project workflows and tooling.
Experience testing both frontend and backend sides of an application
Experience with tools such as BurpSuite/PostMan or other API testing software.
Strength to calmly prioritize and work on concurrent projects, activities, and tasks under time constraints.
Focused, organized, and deadline-conscious individuals with a strong attention to detail to identify, record, and prioritize issues as they arise.
Strong desire to work in a rapidly expanding and fast-paced environment in an early-stage tech company.
Ability to communicate ideas in both technical and user-friendly language.
Excellent problem-solving skills.
Bachelor’s degree in Computer Science, Information Technology, or equivalent experience/certifications.

💡 Responsibilities

Work within Scrum sprint cycles alongside the broader development team, utilizing the JIRA QA Project to pick up cards for new tests, write and link cards across projects, and review KPIs for continuous improvement.
Provide feedback to engineers in JIRA tickets after testing the development that will guide the engineer on steps to take when editing the code for passing QA or user acceptance requirements (if/when it doesn’t pass).
Quickly identify functional, UX, and cosmetic bugs in Keen’s product when testing against designs and functional requirements, with the ultimate goal of preventing bugs from slipping into the production environment.
Reviewing automated test failures to determine if a JIRA bug ticket needs to be created & addressed before promoting the code to the next environment or if the tests need updating, is part of each workday.
Own deployments, determining when pipeline is ready and subsequently deploying development to the production environment
Participate actively in retrospectives, among other sprint rituals, to help the team’s continuous improvement and support of each other.

AWS Backend Development SQL Cypress Frontend Development Javascript QA SCRUM Jira API testing Manual testing REST API Regression testing CI/CD Problem Solving Agile methodologies Attention to detail JSON Confluence

Posted about 2 hours ago

Apply

🔥 Implementation Manager

Posted about 2 hours ago

📍 Canada

🧭 Full-Time

🔍 Software Development

🏢 Company: Procurify👥 101-250💰 $20,000,000 5 months agoCloud Computing SaaS Supply Chain Management Enterprise Software FinTech Software Procurement

🔧 Requirements

3+ years of hands-on implementation experience with SaaS applications.
Experience as an Implementation Manager working with and or/integrating with ERP and accounting applications such as Quickbooks, Sage Intacct, NetSuite etc.
Strong communication and interpersonal skills when it comes to building and maintaining client relationships
Experience working with customer data and imports
Strong customer and project management experience
Extremely detail-oriented, well organized, and impeccable time management skills
A track record for meeting deadlines and excelling in a fast-paced environment
Passionate about problem solving and helping customers excel

💡 Responsibilities

Be a Procurify product expert. You are the main point of contact for your onboarding clients, taking a consultative approach to discovery and scoping your clients’ workflows
Build strong client relationships by being the main point of contact during the implementation process
Understand client business requirements and goals during project planning to be able to support and design technical configuration and workflows
Project manage the implementation plan that include project schedules and managing the onboarding timelines, communication documents, and follow-up plans to keep each project moving
Support champions with change management strategy, leveraging Procurify’s education resources and facilitating training sessions to empower end users at multiple levels within an organization
Validate and lead user acceptance testing to ensure workflow configuration and integration are successful
Engage with product and engineering on feature releases and enhancements while staying up to date on product knowledge and industry standards
Be comfortable diving into data using Excel/Googlesheets
Work cross-functionally with the product team and engineering team as it relates to client onboarding and client success

Project Management SQL Data Analysis Salesforce Project Coordination Communication Skills Problem Solving Customer service Agile methodologies RESTful APIs Accounting Written communication Interpersonal skills Account Management Training Client relationship management Data visualization Customer support Change Management Customer Success SaaS

Posted about 2 hours ago

Apply

🔥 Software Engineer (4 + years of experience)

Posted about 2 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: Anrok👥 51-100💰 $30,000,000 Series B 11 months agoSaaS Software Tax Preparation

🔧 Requirements

4+ years of experience working as a software engineer and 2+ years of experience building web application backends.
Experience with frontend development is a plus, but not required.

💡 Responsibilities

Own the scoping, design, and development of product features.
Identify and fix bugs and technical debt.
Collaborate with Support to address technical issues for customers

Backend Development PostgreSQL Software Development Frontend Development Git React.js TypeScript Product Development Algorithms API testing Data Structures Communication Skills Collaboration CI/CD Problem Solving Agile methodologies RESTful APIs Mentoring Attention to detail Technical support NodeJS Software Engineering Debugging

Posted about 2 hours ago

Apply

🔥 Engineering Manager, Core Finance

Posted about 2 hours ago

📍 United States

🧭 Full-Time

🔍 Software Development

🏢 Company: Anrok👥 51-100💰 $30,000,000 Series B 11 months agoSaaS Software Tax Preparation

🔧 Requirements

3+ years of experience managing engineering teams, with significant experience as a software engineer.
Track record of figuring out how to set individuals and teams up for success.
You are technical enough to guide the team through product and technical decisions.

💡 Responsibilities

Work on and manage a talented team building innovative calculation, reporting, and payment products.
Set the product and technical strategy and implement processes for high-quality execution.
Contribute directly to the successful delivery of the team’s roadmap through both writing and reviewing code.
Recruit and mentor engineers.
Foster a collaborative and healthy culture of feedback, opportunity, and growth for the team.
Contribute to the Anrok engineering culture and initiatives.

Backend Development Leadership Project Management Software Development People Management Product Management React.js TypeScript Communication Skills Analytical Skills CI/CD Problem Solving Agile methodologies RESTful APIs Mentoring Team management NodeJS Software Engineering

Posted about 2 hours ago

Apply

Shown 10 out of 654

Ready to Start Your Remote Journey?

Apply to 5 jobs per day for free, or get unlimited applications with a subscription starting at €5/week.

Subscribe Now Sign Up Free