Technical Support Specialist Jobs

Discover remote technical support specialist opportunities worldwide. We've gathered the top positions to help you advance your career.

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🔥 Technical Support Specialist

Posted 2024-11-17

📍 United States

🔍 Workforce Compliance Software and Consulting Services

NOT STATED

Assist customers who experience procedural or operational issues with KPA’s software applications.
Ensure effective solutions are provided to users.
Elevate complex and/or high priority problems to specialized support groups for resolution when needed.

Communication Skills Analytical Skills Collaboration Problem Solving Customer service Attention to detail Organizational skills Presentation skills Time Management Written communication Multitasking Documentation

Posted 2024-11-17

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🔥 Technical Support Specialist

Posted 2024-11-15

📍 Mexico

🧭 Full-Time

🔍 Internet of Things (IoT)

Bachelor’s degree or higher in a technical discipline such as computer science or engineering.
1-3 years of experience in a technical product support role.
Technical know-how and comfortable interfacing with engineers, translating complex technical concepts into everyday language.
Interest and ability to work in a fast-growing environment with changing responsibilities.
Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting.
Able to work flexible hours - nights and weekends a plus.

Respond to inbound customer requests for assistance through live channels (phone and chat).
Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion.
Self-manage personal workload in an effective and efficient manner.
Utilize available knowledge, tools, and resources to resolve customer issues.
Clearly and concisely document communications with customers.
Champion and role model Samsara’s cultural principles as we scale globally.

Cloud Computing Communication Skills Analytical Skills Collaboration Problem Solving Customer service Attention to detail Organizational skills Time Management Written communication Multitasking Documentation

Posted 2024-11-15

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🔥 Technical Support Specialist - Danish

Posted 2024-11-15

📍 Denmark

🧭 Full-Time

💸 1300 - 1600 EUR per month

🏢 Company: DailyStaffWorks Germany

Fluency in Danish (written and spoken).
Proficiency in English.
Strong technical aptitude and problem-solving abilities.
Ability to communicate technical information effectively.
Previous experience in technical support or customer service is a plus.

Deliver technical support to customers via phone, email, and chat.
Troubleshoot and resolve product-related issues.
Escalate complex cases to specialized teams as needed.
Maintain accurate records of customer interactions and solutions provided.
Ensure a high level of customer satisfaction by offering clear, timely assistance.

Posted 2024-11-15

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🔥 Senior Technical Support Specialist

Posted 2024-11-08

🔍 Consulting

Proven experience in a similar support role handling different types of systems of different technical complexity.
Extensive experience in installing, monitoring, and managing software services such as Adobe, Microsoft, and Autodesk applications.
Strong knowledge of virtual desktop environments.
Excellent problem-solving skills and the ability to prioritize tasks.
Strong communication and interpersonal skills.
Ability to work in a fast-paced, high-volume support environment.

Provide heightened, near real-time support for troubleshooting software, data storage systems, laptops, and other technical issues.
Manage integrations, configurations, updates, and changes to systems including Microsoft, Adobe, and Autodesk programs.
Effectively onboard new employees ensuring all required systems are functioning correctly.
Reactively and proactively address issues related to in-field laptop and software support.
Collaborate with the cybersecurity team to address threats and vulnerabilities.

Problem Solving

Posted 2024-11-08

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🔥 Technical Support Specialist

Posted 2024-11-07

📍 United States

🧭 Full-Time

💸 52000 - 70000 USD per year

🔍 SaaS and telecom

🏢 Company: Telgorithm

2+ years of relevant experience in a customer-facing product support role.
Experience in the newest A2P 10DLC requirements.
Experience using REST APIs and SQL queries.
Exceptional problem-solving skills for diagnosing complex issues.
Exceptional customer relationship skills for providing excellent service via email and virtual meetings.
Ability to prioritize competing priorities or process risks.
Experience working with SaaS start-ups.
Familiarity with carrier operations, message routing, call processing, and network management.

Analyze and troubleshoot complex technical issues through user interaction (email, Slack).
Create and refine documentation for self-service issue resolution and internal process guides.
Strategically optimize and scale support processes using data-driven insights.
Collaborate with Product and Engineering to improve the platform based on user feedback.

Problem Solving Documentation

Posted 2024-11-07

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🔥 Jr Technical Support Specialist (SaaS/CRM) - Permanent Work-From-Home - #33991

Posted 2024-10-29

📍 Philippines

🧭 Full-Time

🔍 Property Development and Real Estate

🏢 Company: Manila Recruitment

1 to 3 years of experience in technical support for SaaS or CRM platforms.
Experience supporting cloud-based environments and web applications.
Proven track record in managing CRM configurations, system setups, and user customizations.
Strong ability to identify, troubleshoot, and resolve technical issues.
Analytical skills for diagnosing issues with web/cloud-based applications, databases, or integrations.
Experience in SaaS support and troubleshooting user issues in web-based systems.
Background in writing technical content, including FAQs, troubleshooting guides, and step-by-step instructions.
Proficiency in using help desk/ticketing software (e.g., Zendesk, Freshdesk) to manage, prioritize, and resolve customer queries.
Strong attention to detail in diagnosing and fixing issues, testing solutions, and documenting processes.
Ability to maintain a customer-first attitude, ensuring satisfaction while solving technical problems.

Provide expert support for SaaS and CRM systems, addressing technical issues and client inquiries.
Onboard new customers by configuring platforms to meet their business needs.
Manage software integrations, databases, and SaaS products with precision.
Utilize intermediate Microsoft Excel skills to effectively manage and analyze client data.
Communicate clearly and professionally in writing to resolve technical issues and guide clients through system setups.

Cloud Computing Communication Skills Analytical Skills Collaboration Microsoft Excel Customer service

Posted 2024-10-29

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🔥 Technical Support Specialist

Posted 2024-10-25

🧭 Contract

🔍 Transportation Technology

🏢 Company: Via

Fluency in English; additional languages like Spanish, Portuguese, Arabic, French, Italian, Dutch, or Japanese are a plus.
Minimum of 3-5 years of experience in technical support roles.
Effective multitasking and comfort in taking on responsibilities.
Meticulous attention to detail and outstanding organizational skills.
Strong problem-solving skills and a drive for creative solutions.
Excellent communication abilities.

Become an expert on Via's technology and best practices to resolve partner issues.
Prioritize operational issues and provide technical responses efficiently.
Collaborate with Operations, Product, and Engineering teams to identify and resolve product issues.
Develop close relationships with partners to become a trusted advisor.

Attention to detail Multitasking

Posted 2024-10-25

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🔥 Premium Account Technical Support Specialist

Posted 2024-10-25

📍 Colombia, Mexico, Peru, Chile

🔍 Payment processing

🏢 Company: Nuvei

BS.C in Industrial Management or BA in an equivalent degree.
5+ years of hands-on technical support experience.
Knowledge in using REST API and SDK.
Technical background in analyzing reports, investigating logs, and basic programming or web development.
Knowledge of communication protocols (IP, HTTP, SQL, etc.).
Quick learner, multi-tasker, and tech-oriented.
Experience in technical Product Management or Technical Support.
Accountability and project management capabilities.
Ability to work under stress and pressure from clients and C-level management.
Excellent interpersonal and communication skills.
Problem-solving skills with the ability to analyze complex schemes.
Professional level of English; another language is an advantage.

Acts as technical trusted advisor and becomes a knowledge-center about the company’s products.
Manages technical issues as a focal point for queries by Premium clients.
Focuses on resolving customer concerns through instant messaging.
Provides technical guidance based on established SLA.
Anticipates Premium merchant’s needs before they contact us for assistance.
Guides clients in the correct use of Nuvei's products and services.
Investigates errors and logs, providing in-depth analysis for clients and internal departments.
Collects and analyzes client requirements translating them to Product requirements.
Escalates technical complaints and incidents affecting customers and services.
Collaborates with relevant stakeholders and multiple internal teams.

Project Management SQL Product Management REST API Communication Skills Collaboration Problem Solving

Posted 2024-10-25

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🔥 L1 Technical Support Specialist - German speaker

Posted 2024-10-23

📍 Spain

🧭 Full-Time

🔍 Managed Cloud Services

🏢 Company: isolutions

Experience in 1st level support or customer service.
Good Windows 10/11 and Office 365 skills, Apple skills are a plus.
Experience in Windows user support.
A curious mindset and a passion for technology.
The ability to work independently and customer-oriented thinking.
High-quality standards.
Native or fluent level of German (at least B2) and good level of English.

Provide 1st and 2nd level support to small and medium-sized enterprise customers via phone, e-mail, and remote maintenance.
Collaborate with third party providers.
Analyse, solve, and document user problems.
Create documentation and checklists, and maintain the Knowledge Database.
Administer access rights.
Manage monthly invoice process for our business unit.
Perform administrative tasks and keep internal processes updated.
Create reports and update our Dynamics 365.

Microsoft Dynamics Communication Skills Analytical Skills Collaboration Microsoft Excel Accounting

Posted 2024-10-23

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🔥 Technical Support Specialist - Level II (Remote Non-US)

Posted 2024-10-23

📍 Antigua and Barbuda

🧭 Full-Time

🔍 Information Technology

🏢 Company: Invizio

At least 3 years of relevant IT Support and IT System Management experience.
Excellent written and verbal business and technical communication skills.
Strong interpersonal skills and a command of the English language.
Ability to quickly learn new systems and software applications.
Hold or be willing to obtain certifications such as Network+ and Microsoft 365 Fundamentals.
Practical understanding of desktop and server operating systems and applications.
Familiarity with security applications, cloud productivity tools, and network technology.

Perform timely recognition, isolation, resolution and follow-up of submitted help desk tickets.
Provide detailed documentation of help desk support.
Configure and troubleshoot desktop hardware and peripherals.
Install, configure, and troubleshoot Windows 10 & 11 and desktop applications.
Reinstall desktops and laptops as needed.
Install, configure, and repair desktop and network printers.
Assist with security-related updates or patches.
Create and update help desk documents.
Develop user training and instructional materials as needed.
Provide intermediate to advanced network and server troubleshooting including network connectivity diagnostics and repair, server configuration, and server alert monitoring.
Participate in communication and collaboration with team members and clients.

SQL Cloud Computing Mac OS X Microsoft Active Directory Microsoft Exchange Microsoft SQL Server Communication Skills Collaboration Microsoft Excel

Posted 2024-10-23

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