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Technical Support Specialist

Posted 2024-11-15

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💎 Seniority level: Entry, 1-3 years

📍 Location: Mexico

🔍 Industry: Internet of Things (IoT)

🗣️ Languages: English, Spanish

⏳ Experience: 1-3 years

🪄 Skills: Cloud ComputingCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingDocumentation

Requirements:
  • Bachelor’s degree or higher in a technical discipline such as computer science or engineering.
  • 1-3 years of experience in a technical product support role.
  • Technical know-how and comfortable interfacing with engineers, translating complex technical concepts into everyday language.
  • Interest and ability to work in a fast-growing environment with changing responsibilities.
  • Technical expertise in cloud applications, mobile computing, and hardware device troubleshooting.
  • Able to work flexible hours - nights and weekends a plus.
Responsibilities:
  • Respond to inbound customer requests for assistance through live channels (phone and chat).
  • Collaborate with other customer support teams to communicate and escalate customer issues in a timely fashion.
  • Self-manage personal workload in an effective and efficient manner.
  • Utilize available knowledge, tools, and resources to resolve customer issues.
  • Clearly and concisely document communications with customers.
  • Champion and role model Samsara’s cultural principles as we scale globally.
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