Senior Technical Support Specialist

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Requirements:

• Proven experience in a similar support role handling different types of systems of different technical complexity.
• Extensive experience in installing, monitoring, and managing software services such as Adobe, Microsoft, and Autodesk applications.
• Strong knowledge of virtual desktop environments.
• Excellent problem-solving skills and the ability to prioritize tasks.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, high-volume support environment.

Responsibilities:

• Provide heightened, near real-time support for troubleshooting software, data storage systems, laptops, and other technical issues.
• Manage integrations, configurations, updates, and changes to systems including Microsoft, Adobe, and Autodesk programs.
• Effectively onboard new employees ensuring all required systems are functioning correctly.
• Reactively and proactively address issues related to in-field laptop and software support.
• Collaborate with the cybersecurity team to address threats and vulnerabilities.