Technical Support Specialist - Level II (Remote Non-US)

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Requirements:

• At least 3 years of relevant IT Support and IT System Management experience.
• Excellent written and verbal business and technical communication skills.
• Strong interpersonal skills and a command of the English language.
• Ability to quickly learn new systems and software applications.
• Hold or be willing to obtain certifications such as Network+ and Microsoft 365 Fundamentals.
• Practical understanding of desktop and server operating systems and applications.
• Familiarity with security applications, cloud productivity tools, and network technology.

Responsibilities:

• Perform timely recognition, isolation, resolution and follow-up of submitted help desk tickets.
• Provide detailed documentation of help desk support.
• Configure and troubleshoot desktop hardware and peripherals.
• Install, configure, and troubleshoot Windows 10 & 11 and desktop applications.
• Reinstall desktops and laptops as needed.
• Install, configure, and repair desktop and network printers.
• Assist with security-related updates or patches.
• Create and update help desk documents.
• Develop user training and instructional materials as needed.
• Provide intermediate to advanced network and server troubleshooting including network connectivity diagnostics and repair, server configuration, and server alert monitoring.
• Participate in communication and collaboration with team members and clients.