Apply📍 Antigua and Barbuda
🧭 Full-Time
🔍 Information Technology
- At least 3 years of relevant IT Support and IT System Management experience.
- Excellent written and verbal business and technical communication skills.
- Strong interpersonal skills and a command of the English language.
- Ability to quickly learn new systems and software applications.
- Hold or be willing to obtain certifications such as Network+ and Microsoft 365 Fundamentals.
- Practical understanding of desktop and server operating systems and applications.
- Familiarity with security applications, cloud productivity tools, and network technology.
- Perform timely recognition, isolation, resolution and follow-up of submitted help desk tickets.
- Provide detailed documentation of help desk support.
- Configure and troubleshoot desktop hardware and peripherals.
- Install, configure, and troubleshoot Windows 10 & 11 and desktop applications.
- Reinstall desktops and laptops as needed.
- Install, configure, and repair desktop and network printers.
- Assist with security-related updates or patches.
- Create and update help desk documents.
- Develop user training and instructional materials as needed.
- Provide intermediate to advanced network and server troubleshooting including network connectivity diagnostics and repair, server configuration, and server alert monitoring.
- Participate in communication and collaboration with team members and clients.
SQLCloud ComputingMac OS XMicrosoft Active DirectoryMicrosoft ExchangeMicrosoft SQL ServerCommunication SkillsCollaborationMicrosoft Excel
Posted 2024-10-23
Apply