Invizio

👥 1-10💰 $10,000 Grant about 4 years agoInformation ServicesInformation Technology💼 Private Company
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Invizio is an information technology services and solutions consulting company providing managed IT services, cloud solutions, and data backup & recovery to small and mid-sized businesses. We act as a trusted partner, advisor, and advocate for our clients, helping them maximize their technology investments. Our expertise spans a wide range of technologies, including Microsoft Windows Server and desktop environments, Apple macOS, various cloud platforms (Microsoft 365, Google Workspace), and unified communications systems. We leverage a robust tech stack including Google Analytics, Google Tag Manager, and Content Delivery Networks to deliver effective and efficient solutions. Founded in 2008, Invizio has built a reputation for delivering high-quality, reliable IT support. Our team combines deep technical expertise with a strong customer-centric approach. We prioritize clear communication and strive to build lasting relationships with our clients. We offer a remote-first work environment fostering a flexible and collaborative culture. The company maintains a strong focus on continuous learning and professional development for its employees. Currently, we’re a small but growing team employing modern IT best practices. We are adept at handling a wide range of issues, from basic troubleshooting to complex server deployments and migrations. We utilize advanced tools and methodologies to provide proactive and reactive support ensuring minimal disruption to our clients’ operations. Our focus on helping small to medium businesses succeed has resulted in recognition through our inclusion in various Crunchbase lists highlighting successful Miami-based companies. Invizio offers competitive benefits including paid time off, subsidized health insurance (country dependent), and the chance to be part of a dynamic and growing company. We are committed to creating a positive and supportive work environment that fosters professional growth and encourages innovation.

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📍 Antigua and Barbuda

🧭 Full-Time

🔍 Information Technology

  • At least 3 years of relevant IT Support and IT System Management experience.
  • Excellent written and verbal business and technical communication skills.
  • Strong interpersonal skills and a command of the English language.
  • Ability to quickly learn new systems and software applications.
  • Hold or be willing to obtain certifications such as Network+ and Microsoft 365 Fundamentals.
  • Practical understanding of desktop and server operating systems and applications.
  • Familiarity with security applications, cloud productivity tools, and network technology.
  • Perform timely recognition, isolation, resolution and follow-up of submitted help desk tickets.
  • Provide detailed documentation of help desk support.
  • Configure and troubleshoot desktop hardware and peripherals.
  • Install, configure, and troubleshoot Windows 10 & 11 and desktop applications.
  • Reinstall desktops and laptops as needed.
  • Install, configure, and repair desktop and network printers.
  • Assist with security-related updates or patches.
  • Create and update help desk documents.
  • Develop user training and instructional materials as needed.
  • Provide intermediate to advanced network and server troubleshooting including network connectivity diagnostics and repair, server configuration, and server alert monitoring.
  • Participate in communication and collaboration with team members and clients.

SQLCloud ComputingMac OS XMicrosoft Active DirectoryMicrosoft ExchangeMicrosoft SQL ServerCommunication SkillsCollaborationMicrosoft Excel

Posted 5 months ago
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