L1 Technical Support Specialist - German speaker

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Requirements:

• Experience in 1st level support or customer service.
• Good Windows 10/11 and Office 365 skills, Apple skills are a plus.
• Experience in Windows user support.
• A curious mindset and a passion for technology.
• The ability to work independently and customer-oriented thinking.
• High-quality standards.
• Native or fluent level of German (at least B2) and good level of English.

Responsibilities:

• Provide 1st and 2nd level support to small and medium-sized enterprise customers via phone, e-mail, and remote maintenance.
• Collaborate with third party providers.
• Analyse, solve, and document user problems.
• Create documentation and checklists, and maintain the Knowledge Database.
• Administer access rights.
• Manage monthly invoice process for our business unit.
• Perform administrative tasks and keep internal processes updated.
• Create reports and update our Dynamics 365.