Jr Technical Support Specialist (SaaS/CRM) - Permanent Work-From-Home - #33991

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Requirements:

• 1 to 3 years of experience in technical support for SaaS or CRM platforms.
• Experience supporting cloud-based environments and web applications.
• Proven track record in managing CRM configurations, system setups, and user customizations.
• Strong ability to identify, troubleshoot, and resolve technical issues.
• Analytical skills for diagnosing issues with web/cloud-based applications, databases, or integrations.
• Experience in SaaS support and troubleshooting user issues in web-based systems.
• Background in writing technical content, including FAQs, troubleshooting guides, and step-by-step instructions.
• Proficiency in using help desk/ticketing software (e.g., Zendesk, Freshdesk) to manage, prioritize, and resolve customer queries.
• Strong attention to detail in diagnosing and fixing issues, testing solutions, and documenting processes.
• Ability to maintain a customer-first attitude, ensuring satisfaction while solving technical problems.

Responsibilities:

• Provide expert support for SaaS and CRM systems, addressing technical issues and client inquiries.
• Onboard new customers by configuring platforms to meet their business needs.
• Manage software integrations, databases, and SaaS products with precision.
• Utilize intermediate Microsoft Excel skills to effectively manage and analyze client data.
• Communicate clearly and professionally in writing to resolve technical issues and guide clients through system setups.