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Technical support Jobs

Find remote positions requiring Technical support skills. Browse through opportunities where you can utilize your expertise and grow your career.

Technical support
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🔥 Head of Support
Posted about 2 hours ago

📍 United Kingdom

🧭 Permanent – Full-Time

🔍 ECommerce returns

🏢 Company: ZigZag Global👥 101-250💰 $19,000,000 Series A about 5 years agoE-CommerceRetailSaaSB2BSoftware

  • Multiple years of experience in managing technical and product support teams, ideally supporting a SaaS platform.
  • Extensive experience as a People Manager, leading diverse teams and fostering professional growth.
  • Experience supporting a SaaS solution built in the Microsoft dotnet stack would be advantageous.
  • Ability to manage key stakeholders and maintain client satisfaction.

  • Identify areas for improvement in support offering, develop new processes and best practices.
  • Manage escalation processes and optimize support workflows.
  • Monitor SLA performance and work on product improvement.
  • Communicate with customers for feedback and enhance support processes.
  • Implement strategies for team development and lead support functions.

Microsoft .NETPeople ManagementTechnical supportCustomer supportSaaS

Posted about 2 hours ago
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🔥 Client Account Support Partner - Platinum Service Lead - Southwest Market - Cigna - Remote
Posted about 2 hours ago

📍 United States of America

🔍 Healthcare

  • High School Diploma or GED required.
  • Bachelor's degree preferred in business administration, business communication, marketing, or other appropriate professional degree.
  • 3+ years work experience in account management/account services/sales with significant customer interaction.
  • Ability to establish matrix partner relationships and follow through on expectations.
  • Strong analytical ability, with the ability to design, track, and work toward performance targets.
  • Ability to manage multiple and divergent priorities and deadlines independently.
  • Proficiency with multiple software and system-based applications including Word, Excel, PowerPoint.
  • Strong verbal/written communication and organizational skills.
  • Demonstrated success in negotiations and ability to influence constituencies.

  • Manages end-to-end service delivery and service recovery for clients and brokers.
  • Conducts research to provide root cause and trending analysis.
  • Facilitates discussion with Clients, Brokers and Sales including internal matrix partners.
  • Communicates and educates regarding issues/trends and creates action plans for process improvement.
  • Engages internal partners on escalated service issues.

Data AnalysisCommunication SkillsAnalytical SkillsCustomer serviceNegotiationOrganizational skillsAccount ManagementClient relationship managementProcess improvementTechnical support

Posted about 2 hours ago
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🔥 Remote Bilingual Customer Experience Specialist
Posted about 2 hours ago

📍 Mexico

🧭 Full-Time

🔍 Media measurement

  • Fluency in both English and Spanish (written and verbal) is essential.
  • Excellent negotiation and customer service skills are required.
  • Sales experience is a plus.
  • Strong computer skills (iOS, Windows, Google Applications) and software systems aptitude.
  • Knowledge of WiFi and networking.
  • Superior organizational and time management abilities.
  • High school diploma or equivalent work experience.

  • Managing relationships with Nielsen families participating in media measurement panels.
  • Conducting phone interviews, verifying eligibility, and ensuring proper equipment installation and maintenance.
  • Collecting device information, troubleshooting remotely, and ensuring accurate data collection.
  • Meeting performance goals related to sample quality and customer satisfaction.

Customer serviceFluency in EnglishNegotiation skillsTroubleshootingStrong communication skillsComputer skillsTechnical support

Posted about 2 hours ago
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🔥 Remote Bilingual Customer Experience Specialist
Posted about 2 hours ago

📍 Mexico

🔍 Media measurement

  • Fluency in both English and Spanish (written and verbal) is essential.
  • Excellent negotiation and customer service skills are required.
  • Sales experience is a plus.
  • Strong computer skills (iOS, Windows, Google Applications) and software systems aptitude.
  • Knowledge of WiFi and networking.
  • Superior organizational and time management abilities.
  • High school diploma or equivalent work experience.

  • Managing relationships with Nielsen families participating in media measurement panels.
  • Conducting phone interviews to verify eligibility and ensuring proper equipment installation and maintenance.
  • Collecting device information, troubleshooting remotely, and ensuring accurate data collection.
  • Meeting performance goals related to sample quality and customer satisfaction.

Customer serviceFluency in EnglishNegotiation skillsTroubleshootingStrong communication skillsSales experienceTechnical support

Posted about 2 hours ago
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🔥 Technical Support Specialist - Bilingual in English/French (Remote in US)
Posted about 2 hours ago

📍 United States

🔍 Consulting

  • Bilingual in English and French.
  • Excellent communication and customer service skills, both written and oral.
  • Ability to explain technical challenges and solutions to various audiences.
  • Willingness to participate in an on-call rotation and provide after-hours support.
  • 1-3 years of experience as a Desktop Support Specialist or in a similar role.
  • Preferred experience working for a Managed Service Provider (MSP).
  • Familiar with Active Directory, File Permissions, Domain, Backups, and Antivirus for servers.
  • Knowledge of Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, and VPN for networks.
  • Experience with computer replacement, user profile migrations, Outlook setup, and mobile device setup.
  • Proficient in applications like Office 365, SharePoint, and QuickBooks.

  • Provide amazing support to clients, exceeding their expectations.
  • Escalate customer support requirements appropriately, providing relevant information.
  • Prepare desktops, laptops, and other hardware for customers.
  • Maintain accurate customer documentation.
  • Deliver on operational and project commitments to customers.
  • Perform customer maintenance activities on behalf of the team.
  • Monitor assigned alerts and respond appropriately.
  • Work collaboratively with the team to meet client needs.
  • Demonstrate organizational and planning skills to deliver work timely.

Microsoft Active DirectorySharePointTechnical supportCustomer support

Posted about 2 hours ago
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🔥 Help Desk Support Specialist L1
Posted about 17 hours ago

📍 Philippines

🧭 Full-Time

🏢 Company: Sharesource

  • Excellent communication skills for explaining technical concepts simply.
  • Highly organized with the ability to manage multiple tasks.
  • Customer-focused with patience and professionalism.
  • Technical proficiency with help desk tools like HelpScout or ability to learn.
  • Strong problem-solving skills for effective troubleshooting.
  • Adaptability to learn and grow in a fast-paced environment.
  • Team player with a collaborative attitude.

  • Provide exceptional customer support by responding to inquiries via HelpScout.
  • Troubleshoot technical issues and guide users through solutions.
  • Escalate complex issues to higher-level teams.
  • Log, track, and prioritize support tickets in HelpScout.
  • Follow up with users to confirm issue resolution.
  • Update user records and maintain organized records of interactions.
  • Document FAQs and troubleshooting steps.
  • Collaborate with cross-functional teams to ensure issue resolution.

Customer serviceTroubleshootingData entryTechnical support

Posted about 17 hours ago
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🔥 Customer Support Engineer
Posted about 20 hours ago

📍 United States

🧭 Full-Time

💸 95000.0 - 120000.0 USD per year

🔍 Experience-based businesses software

🏢 Company: Momence👥 51-100💰 Pre-seed over 4 years agoInternetE-CommerceBusiness DevelopmentInformation Technology

  • Experience in a technical customer support role.
  • Solid technical background with proficiency in troubleshooting software and hardware issues.
  • SQL experience sufficient for querying and analyzing databases, with comfort in intermediate functions.
  • Excellent verbal and written communication skills to explain technical concepts to varied audiences.
  • Strong problem-solving and analytical abilities, with keen attention to detail.
  • Experience using customer support software or ticketing systems like Zendesk or Salesforce Service Cloud.
  • Ability to work in a fast-paced environment while multitasking and prioritizing effectively.
  • Empathy and patience in supporting customers.
  • Proven experience mentoring and supporting junior team members.
  • Flexibility for after-hours and weekend support when required.

  • Handle technically challenging tickets escalated from non-technical support teams.
  • Utilize internal tools to investigate and identify resolutions to customer issues.
  • Distinguish between bugs, incidents, product feedback, and UX improvements.
  • Provide accurate tailored solutions, proactive feedback, and feature requests to engineering teams.
  • Ensure clear communications with customers and stakeholders, maintaining timeliness and quality.
  • Identify and remedy common customer issues through a data-driven approach.
  • Mentor junior customer support members and promote knowledge-sharing.

SQLAnalytical SkillsDocumentationTroubleshootingTechnical supportCustomer support

Posted about 20 hours ago
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🔥 Sales Engineer II
Posted about 21 hours ago

📍 United States

🧭 Full-Time

💸 85050.0 - 136080.0 USD per year

🔍 Public Safety Technology

🏢 Company: Axon👥 1001-5000💰 $246,000,000 Post-IPO Equity over 6 years agoGovTechElectronicsHardwareSoftware

  • Willingness to travel up to 50%.
  • Associates degree in Engineering or Computer Science, or 3+ years of relevant experience.
  • 3-5 years of customer-facing pre-sales or consulting experience.
  • Experience selling SaaS-based solutions.
  • Preferably experienced in End User Compute or Cloud Computing.
  • Knowledge in networking, storage, virtualization, or related technologies.
  • Intellectual curiosity, humility, accountability, and a positive approach.
  • Basic knowledge of security, IPsec, InfoSec, and hacking methodologies.
  • Familiarity with computer hardware, operating systems, and storage devices.
  • Ability to work autonomously and collaboratively.
  • Strong presentation skills and technical acumen.
  • Intermediate knowledge of routing, switching, and telecommunications.
  • Basic understanding of virtualization and cloud technologies.
  • Network and Telecommunications certifications like CCNA, CCNP, etc.

  • Achieve mastery of all Axon technologies/products.
  • Lead business and technical presentations using exceptional communication skills.
  • Engage in technical discussions with IT departments and channel partners.
  • Manage expectations with customers and internal teams.
  • Provide first-level technical support during pre-sales processes.
  • Build relationships with key partners to enhance customer growth.
  • Respond to customer RFPs/RFIs professionally.
  • Position Axon technology against competitors effectively.
  • Represent the company at industry events and user conferences.
  • Improve technical documentation for product understanding.
  • Capture and relay customer feedback to various internal teams.
  • Develop Statements of Work for Professional Services.
  • Perform other duties as assigned.

Cloud ComputingNetworkingTechnical supportSaaS

Posted about 21 hours ago
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🔥 Norwegian Speaking Technical Support for Customers - Greece Remote
Posted about 22 hours ago

📍 Greece

🏢 Company: Patrique Mercier Recruitment FR

  • Fluency in Norwegian and English, both written and spoken.
  • Prior experience in technical support or customer service is highly advantageous.
  • Strong technical aptitude and familiarity with software, hardware, and IT troubleshooting methods.
  • Excellent problem-solving skills and the ability to work independently.
  • Outstanding communication skills with a strong commitment to customer satisfaction.
  • Experience with CRM software and remote support tools is a plus.
  • Able to manage multiple tasks effectively in a remote working environment.

  • Provide top-notch technical support to Norwegian-speaking customers via phone, email, and live chat.
  • Identify, troubleshoot, and resolve technical issues related to our products and services promptly and efficiently.
  • Assist customers in understanding product features and guide them to enhance their overall user experience.
  • Document all customer interactions and solutions accurately in our CRM system.
  • Coordinate with internal teams to escalate unresolved issues and contribute insights for continuous product improvement.
  • Follow up with customers to ensure their satisfaction with the solutions provided.
  • Stay updated on product changes and industry trends to deliver informed and effective support.

TroubleshootingTechnical supportCRMCustomer support

Posted about 22 hours ago
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🔥 Registrar Channel Manager
Posted about 22 hours ago

📍 India

🔍 Technology/Internet industry

🏢 Company: Tucows Inc.

  • MBA or degree with a technical background.
  • 3-5 years of Client Sales or Account Management experience in a technology environment.
  • Exceptional verbal and written communication skills.
  • Strong technical aptitude and ability to understand complex technology.
  • Knowledge of project management is an advantage.
  • Natural communicator with relationship-building skills.

  • Successfully manage a list of current and future registrars.
  • Gain an in-depth understanding of domain industry and core products.
  • Collaborate with internal teams and NIXI to resolve customer issues.
  • Manage onboarding and administrative processes for registrar channel.
  • Facilitate customer issue resolution and maintain communication.
  • Engage in strategic activities for successful implementation of services.
  • Support training and marketing efforts for domain industry events.

Project ManagementCustomer serviceAccount ManagementTechnical supportCustomer support

Posted about 22 hours ago
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