Norwegian Speaking Technical Support for Customers - Greece Remote

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Requirements:

• Fluency in Norwegian and English, both written and spoken.
• Prior experience in technical support or customer service is highly advantageous.
• Strong technical aptitude and familiarity with software, hardware, and IT troubleshooting methods.
• Excellent problem-solving skills and the ability to work independently.
• Outstanding communication skills with a strong commitment to customer satisfaction.
• Experience with CRM software and remote support tools is a plus.
• Able to manage multiple tasks effectively in a remote working environment.

Responsibilities:

• Provide top-notch technical support to Norwegian-speaking customers via phone, email, and live chat.
• Identify, troubleshoot, and resolve technical issues related to our products and services promptly and efficiently.
• Assist customers in understanding product features and guide them to enhance their overall user experience.
• Document all customer interactions and solutions accurately in our CRM system.
• Coordinate with internal teams to escalate unresolved issues and contribute insights for continuous product improvement.
• Follow up with customers to ensure their satisfaction with the solutions provided.
• Stay updated on product changes and industry trends to deliver informed and effective support.