Customer support Jobs

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Customer support

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🔥 Head of Support

Posted about 2 hours ago

📍 United Kingdom

🧭 Permanent – Full-Time

🔍 ECommerce returns

🏢 Company: ZigZag Global👥 101-250💰 $19,000,000 Series A about 5 years agoE-Commerce Retail SaaS B2B Software

Multiple years of experience in managing technical and product support teams, ideally supporting a SaaS platform.
Extensive experience as a People Manager, leading diverse teams and fostering professional growth.
Experience supporting a SaaS solution built in the Microsoft dotnet stack would be advantageous.
Ability to manage key stakeholders and maintain client satisfaction.

Identify areas for improvement in support offering, develop new processes and best practices.
Manage escalation processes and optimize support workflows.
Monitor SLA performance and work on product improvement.
Communicate with customers for feedback and enhance support processes.
Implement strategies for team development and lead support functions.

Microsoft .NET People Management Technical support Customer support SaaS

Posted about 2 hours ago

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🔥 Technical Support Specialist - Bilingual in English/French (Remote in US)

Posted about 2 hours ago

📍 United States

🔍 Consulting

Bilingual in English and French.
Excellent communication and customer service skills, both written and oral.
Ability to explain technical challenges and solutions to various audiences.
Willingness to participate in an on-call rotation and provide after-hours support.
1-3 years of experience as a Desktop Support Specialist or in a similar role.
Preferred experience working for a Managed Service Provider (MSP).
Familiar with Active Directory, File Permissions, Domain, Backups, and Antivirus for servers.
Knowledge of Firewalls, Switches, Wireless, Voice, DHCP, TCP/IP, DNS, and VPN for networks.
Experience with computer replacement, user profile migrations, Outlook setup, and mobile device setup.
Proficient in applications like Office 365, SharePoint, and QuickBooks.

Provide amazing support to clients, exceeding their expectations.
Escalate customer support requirements appropriately, providing relevant information.
Prepare desktops, laptops, and other hardware for customers.
Maintain accurate customer documentation.
Deliver on operational and project commitments to customers.
Perform customer maintenance activities on behalf of the team.
Monitor assigned alerts and respond appropriately.
Work collaboratively with the team to meet client needs.
Demonstrate organizational and planning skills to deliver work timely.

Microsoft Active Directory SharePoint Technical support Customer support

Posted about 2 hours ago

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🔥 Virtual Assistant Instructor

Posted about 19 hours ago

📍 Nigeria

🔍 Education

🏢 Company: Staffaro👥 1-10 Staffing Agency Human Resources Recruiting

Proven experience as a Virtual Assistant with a strong understanding of various VA tasks (e.g., scheduling, email management, social media management, customer support, research, etc.).
Excellent communication, presentation, and interpersonal skills.
Passion for adult education and a commitment to student success.
Strong organizational and time-management skills.
Ability to work independently and as part of a team.
Excellent written and verbal communication skills.

Create engaging and interactive course materials, including video lectures, presentations, and assessments.
Adapt teaching methods to cater to diverse learning styles and ensure all students feel supported and engaged.
Actively participate in online Q&A sessions to address student questions and concerns.
Continuously research and stay updated on the latest trends and best practices in the Virtual Assistant industry.
Collaborate with the curriculum development team to refine and enhance existing courses.

Content creation Research Customer support

Posted about 19 hours ago

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🔥 Customer Support Contractor

Posted about 19 hours ago

📍 Asia (ideally GMT +7)

🧭 Contract

💸 7.0 - 10.0 GBP per hour

🔍 Travel

Significant experience in delivering excellent customer experiences.
Experience in providing a duty-phone or emergency-phone service.
Comfortable problem-solving in time-pressured situations.
Excellent written and spoken English with a great phone manner.
High level of ownership with superb attention to detail.
Availability to work 18-36 hours per week including specified hours.

Ensure the smooth running of Byway trips and effective customer communications.
Manage disruptions and utilize customer feedback for product development.
Handle complex WhatsApp, phone and email inquiries from customers.
Respond to urgent calls on emergency phones during European night hours.
Support the Customer Support team with sales and post-booking inquiries.
Introduce and advocate for processes and tools for automation.

Attention to detail Customer support

Posted about 19 hours ago

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🔥 Customer Support Engineer

Posted about 20 hours ago

📍 United States

🧭 Full-Time

💸 95000.0 - 120000.0 USD per year

🔍 Experience-based businesses software

🏢 Company: Momence👥 51-100💰 Pre-seed over 4 years agoInternet E-Commerce Business Development Information Technology

Experience in a technical customer support role.
Solid technical background with proficiency in troubleshooting software and hardware issues.
SQL experience sufficient for querying and analyzing databases, with comfort in intermediate functions.
Excellent verbal and written communication skills to explain technical concepts to varied audiences.
Strong problem-solving and analytical abilities, with keen attention to detail.
Experience using customer support software or ticketing systems like Zendesk or Salesforce Service Cloud.
Ability to work in a fast-paced environment while multitasking and prioritizing effectively.
Empathy and patience in supporting customers.
Proven experience mentoring and supporting junior team members.
Flexibility for after-hours and weekend support when required.

Handle technically challenging tickets escalated from non-technical support teams.
Utilize internal tools to investigate and identify resolutions to customer issues.
Distinguish between bugs, incidents, product feedback, and UX improvements.
Provide accurate tailored solutions, proactive feedback, and feature requests to engineering teams.
Ensure clear communications with customers and stakeholders, maintaining timeliness and quality.
Identify and remedy common customer issues through a data-driven approach.
Mentor junior customer support members and promote knowledge-sharing.

SQL Analytical Skills Documentation Troubleshooting Technical support Customer support

Posted about 20 hours ago

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🔥 (fluent German) Customer Support Consultant (India)

Posted about 20 hours ago

📍 India

🔍 Support-as-a-Service

🏢 Company: SupportYourApp👥 1001-5000💰 over 2 years agoData Collection and Labeling UX Design Outsourcing Web Development Technical Support Call Center Information Technology Travel Software Social Media

German and English skills, both C1/advanced level
1–3 years of experience in a customer support role
Analytical and research skills
Ability to understand and empathize with customers’ needs and concerns
Positive, responsible and proactive attitude
Comfortable working in a fast-paced environment
Ability to quickly learn and work with multiple software tools and platforms
Proven capability to handle a high volume of customer inquiries and multitask without sacrificing quality
Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Respond and resolve customer inquiries and issues via email, phone, or chat in a timely and professional manner
Build positive and long-lasting relationships with customers
Communicate and collaborate with external stakeholders such as hotels, booking platforms, and service partners
Meet team KPIs
Stay up-to-date with cutting-edge technology
Work securely with customers’ sensitive information
Apply the latest customer satisfaction practices
Communicate with developers and other departments of various IT companies

Fluency in English CRM Customer support

Posted about 20 hours ago

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🔥 Norwegian Speaking Technical Support for Customers - Greece Remote

Posted about 22 hours ago

📍 Greece

🏢 Company: Patrique Mercier Recruitment FR

Fluency in Norwegian and English, both written and spoken.
Prior experience in technical support or customer service is highly advantageous.
Strong technical aptitude and familiarity with software, hardware, and IT troubleshooting methods.
Excellent problem-solving skills and the ability to work independently.
Outstanding communication skills with a strong commitment to customer satisfaction.
Experience with CRM software and remote support tools is a plus.
Able to manage multiple tasks effectively in a remote working environment.

Provide top-notch technical support to Norwegian-speaking customers via phone, email, and live chat.
Identify, troubleshoot, and resolve technical issues related to our products and services promptly and efficiently.
Assist customers in understanding product features and guide them to enhance their overall user experience.
Document all customer interactions and solutions accurately in our CRM system.
Coordinate with internal teams to escalate unresolved issues and contribute insights for continuous product improvement.
Follow up with customers to ensure their satisfaction with the solutions provided.
Stay updated on product changes and industry trends to deliver informed and effective support.

Troubleshooting Technical support CRM Customer support

Posted about 22 hours ago

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🔥 Registrar Channel Manager

Posted about 23 hours ago

📍 India

🔍 Technology/Internet industry

🏢 Company: Tucows Inc.

MBA or degree with a technical background.
3-5 years of Client Sales or Account Management experience in a technology environment.
Exceptional verbal and written communication skills.
Strong technical aptitude and ability to understand complex technology.
Knowledge of project management is an advantage.
Natural communicator with relationship-building skills.

Successfully manage a list of current and future registrars.
Gain an in-depth understanding of domain industry and core products.
Collaborate with internal teams and NIXI to resolve customer issues.
Manage onboarding and administrative processes for registrar channel.
Facilitate customer issue resolution and maintain communication.
Engage in strategic activities for successful implementation of services.
Support training and marketing efforts for domain industry events.

Project Management Customer service Account Management Technical support Customer support

Posted about 23 hours ago

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🔥 Customer Support Specialist - Payment Processing (Remote- US Based)

Posted about 23 hours ago

📍 US

🧭 Full-Time

💸 40000.0 - 45000.0 USD per year

🔍 SaaS solutions for organizational management and payment processing

🏢 Company: Togetherwork👥 101-250💰 Private 7 months agoSaaS Real Estate Software

Associate degree or two or more years of equivalent experience in a software support or helpdesk role.
Basic understanding of web technologies, web navigation, and Microsoft Office tools.
Customer-focused with exceptional interpersonal and communication skills.
Strong diagnostic, analytic, and problem-solving skills.
Self-motivated with excellent organizational skills.

Provide timely, effective assistance to customers on payment-related requests via Zendesk tickets, email, and phone.
Investigate and resolve inquiries based on established process workflows.
Retain ownership of requests, providing timely updates to customers until a resolution is reached or an escalation is needed.
Advise and educate customers on best practices and proper configuration.
Contribute to internal and external knowledge base articles.

Customer support

Posted about 23 hours ago

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🔥 Japanese Operations Support Agent

Posted about 23 hours ago

📍 United Kingdom, Poland, Romania, Portugal

🧭 Contract

🔍 Games industry

🏢 Company: PTW

Minimum High School diploma.
4-year degree at an accredited university preferred.
Fluent or near-fluent in English.
Business-level Japanese.
Experience with mobile and online games professionally or personally.
Strong writing ability in English and Japanese.

Provides translation of customer facing in-game notifications, social media posts, and more.
Helps communicate game bugs, customer issues, and community feedback to teams in Japan.
Provides translation and coordination for communication between Japan staff and US staff.
Translates news announcements, special reports, troubleshooting tickets, player reports, records and other documentation.
Utilizes company tools to provide both direct and indirect support to customers.

Documentation Customer support

Posted about 23 hours ago

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