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Customer support Jobs

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Customer support
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🔥 Sr. IT Support Specialist (UK, hybrid)
Posted about 3 hours ago

📍 UK, US, Spain, France, Mexico, Netherlands

🔍 Digital & biometric identity authentication, fraud prevention, mobile deposit solutions

NOT STATED
  • Work with the infrastructure team and service delivery team to maintain and support IT systems across the EU and US.
  • Provide on-site desktop support for the Leeds office.
  • Deliver remote support for the EU.
  • Maintain, support and improve networking configurations across Mitek globally.
  • Provide on-call support for Leeds agents.

LinuxNetworkingTroubleshootingTechnical supportCustomer support

Posted about 3 hours ago
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🔥 Customer Support Associate (West Coast - Remote)
Posted about 10 hours ago

📍 Arizona, Utah, New Mexico, Oregon, Washington

🧭 Full-Time

💸 17.55 USD per hour

🔍 Design-driven platform for online presence

  • Open availability to work a 40-hour work week that spans weekends and holidays.
  • 1+ years of customer-facing experience in a similar role.
  • Expertise in written communication and attention to spelling and grammar.
  • Ability to decode conversations, identify causes, and align on end goals.
  • Capability of prioritizing competing requests.
  • Familiarity with the Squarespace platform.
  • Consistent and dependable WiFi and a personal workspace free from distractions.
  • Respond to customer-submitted live chats and emails in a timely manner.
  • Troubleshoot and guide customers through questions and issues with their Accounts, Billing, Domains, or other inquiries.
  • Meet targets across Quality, Productivity, and Customer Satisfaction in email and live chat.
  • Stay informed about new product features and improvements.
  • Identify and escalate important customer issues.

Written communicationTroubleshootingCustomer support

Posted about 10 hours ago
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🔥 Customer Support Representative
Posted about 10 hours ago

📍 Delaware, Florida, New Jersey, New York, Pennsylvania, Virginia, Kansas, Kentucky, Tennessee, Colorado, Idaho, Utah, California, Nevada, Washington

🧭 Full-Time

💸 42000.0 - 52000.0 USD per year

🔍 Financial Technology

  • Willing to work shifts scheduled within 8am-10pm ET.
  • Willing to work at least one weekend day.
  • Experience providing customer support via phone, email, and chat.
  • Ability to explain complex topics clearly and have excellent written English.
  • Experience in Tech or Financial Services.
  • Enjoy investigating complex problems and finding solutions.
  • Friendly, focused, super-organized, and able to work independently.
  • Providing the best customer support by talking directly with customers through various mediums.
  • Developing a deep understanding of community needs for digital banking.
  • Proactively spotting patterns in customer feedback to improve processes.
  • Working closely with the financial crime team to spot and investigate trends.
  • Handling complex payment-related queries and ensuring resolution.
  • Supporting team members and mentoring new joiners.

TroubleshootingCustomer support

Posted about 10 hours ago
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🔥 Executive Sales Assistant (Part-time) -BH
Posted about 11 hours ago

📍 Philippines

🧭 Part-Time

💸 4800.0 - 7200.0 USD per year

🔍 Fitness and wellness

🏢 Company: WeAssist.io

  • Detail-oriented and enthusiastic.
  • Experience with CRM software, preferably Monday.com.
  • Knowledge of billing software like Wave, Stripe, and Everfit is highly preferred.
  • Ability to manage communication between clients and the sales team.
  • Manage inbound leads with no outbound outreach required.
  • Respond promptly to incoming leads and follow up via email and Instagram DMs.
  • Reach out to new leads and provide onboarding documents.
  • Serve as the main point of contact between clients and coaches.
  • Add new leads to the CRM and ensure information accuracy.
  • Resolve customer billing concerns and manage payments.

Microsoft ExcelMicrosoft OfficeData entryCRMCustomer support

Posted about 11 hours ago
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🔥 Sales Support Specialist
Posted 1 day ago

📍 Ontario, Canada

💸 66700.0 - 83400.0 CAD per year

🔍 Telecommunications

🏢 Company: Twilio👥 5001-10000💰 $378,215,525 Post-IPO Equity over 3 years ago🫂 Last layoff about 1 year agoMessagingSMSMobile AppsEnterprise SoftwareSoftware

  • 2+ years of sales, customer success, or account management experience.
  • Results-driven, detail-oriented, and dedicated.
  • Collaborative approach with a can-do attitude.
  • Basic understanding of enterprise organizational functions.
  • Ability to advocate for customers with cross-functional teams.
  • Extreme attention to detail in communications.
  • Organized with above-average proficiency in spreadsheets, documents, and presentations.
  • Ability to prioritize and multi-task.
  • Knowledge in CPaaS and telecom is a plus.
  • Bachelor's Degree or equivalent years of experience.
  • Assist with Pricing and Deal workflows.
  • Prepare Pricing and Deal Structure using internal pricing tools.
  • Create and amend order forms and engage with clients on proposals.
  • Oversee and maintain CRM records, including updates on account data.
  • Act as an internal liaison for various support requests.
  • Provide customer support and assist in sales meetings.
  • Create and maintain a tracker for team-level cross-functional challenges.

Attention to detailOrganizational skillsCross-functional collaborationData entrySales experienceProcess improvementCRMCustomer supportCustomer Success

Posted 1 day ago
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🔥 Senior Technical Support Engineer
Posted 1 day ago

📍 UK, France, Germany, Netherlands, Poland

🧭 Full-Time

🔍 Internet of Things (IoT) and physical operations

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff over 4 years agoCloud Data ServicesBusiness IntelligenceInternet of ThingsSaaSSoftware

  • B.S. in Computer Science, Engineering (Mechanical/Electrical), or other Technical Field.
  • Significant relevant work experience operating at a similar level.
  • Excellent written and verbal communication skills.
  • Strong bias for action and ability to work in a hyper-growth environment.
  • Willingness to work flexible hours during nights and weekends as required.
  • Develop expertise in testing, analysis, and relevant product and technical domains.
  • Build and develop troubleshooting tools independently or in partnership with L3 team.
  • Solve complex problems using methodologies like Troubleshooting and Root Cause Analysis.
  • Engage with customers, educate them, and propose alternative solutions.
  • Collaborate with Support & Engineering teams to resolve issues and mentor others.

GraphQLSQLEmbedded SystemsJiraTroubleshootingCustomer support

Posted 1 day ago
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🔥 Customer Service Agent-Temporary contract (Full remote within Spain)
Posted 1 day ago

📍 Spain

🧭 Temporary

🔍 Digital businesses

🏢 Company: leadtech

  • Proven customer support experience or experience as a client service representative.
  • Familiarity with CRM systems and practices.
  • Client Orientation and Detail Orientation.
  • High level of commitment to the project once enrolled.
  • Autonomy to self organize your daily tasks.
  • Proficient level of English and Spanish (written and spoken).
  • Availability to work on weekends.
  • Handling incoming emails
  • Solving both routine problems and complex customer inquiries
  • Complaint handling
  • Use defined procedures for responding to customers
  • Report errors and improvements discovered in the website

Fluency in EnglishCRMCustomer support

Posted 1 day ago
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🔥 Customer Support
Posted 2 days ago

📍 Texas, South Carolina, North Carolina, Colorado, Florida, Utah, Georgia

🧭 Full-Time

💸 50000.0 - 60000.0 USD per year

🔍 Business management platform

🏢 Company: Connecteam👥 101-250💰 $120,000,000 Series C almost 3 years agoComputerVirtual WorkforceSaaSSoftware

  • At least 1 year of experience in a customer support role or client facing environment.
  • Superb written and verbal communication skills.
  • Service-oriented personality with a can-do attitude and strong problem-solving skills.
  • Tech-savvy with a startup mentality that includes working in a dynamic and fast paced environment.
  • A team player that enjoys getting and providing feedback, sharing ideas, and constantly improving together.
  • Positive attitude, empathy, and high energy.
  • Independency and time management skills.
  • Ability to work remotely from Mon-Fri.
  • Being the main point of contact for our customers through various communication channels to ensure their success and satisfaction.
  • Delivering fast service while maintaining a high performance level.
  • Educating the clients on the best practices in Connecteam according to their business needs.
  • Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc.

Time ManagementWritten communicationProblem-solving skillsEmpathyVerbal communicationTroubleshootingClient relationship managementTechnical supportCustomer support

Posted 2 days ago
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🔥 Player Support Agent - Brazilian Portuguese/English - Remote
Posted 2 days ago

📍 Poland

🧭 Full-Time

🔍 Gaming

🏢 Company: Keywords Studios💰 Post-IPO Equity 7 months ago🫂 Last layoff over 1 year agoAudioVideo GamesDigital MediaContent

  • Mastery in C1-C2 level Brazilian Portuguese proficiency, with English at B2 level or higher.
  • Excellent communication skills for effective player support.
  • Flexibility to adapt to various situations and player needs.
  • Accountability and reliability in handling player inquiries and issues.
  • Proactivity in identifying and addressing player concerns.
  • Proficiency in navigating knowledge bases for efficient support.
  • Basic troubleshooting skills to assist players with technical challenges.
  • Availability for full-time work, including weekends.
  • Deliver excellent customer support to players.
  • Investigate and resolve player inquiries promptly through ticketing, email, or chat.
  • Assist internal teams with project-related requests.
  • Gather and deliver player feedback according to established procedures.
  • Provide translations to ensure seamless communication.
  • Maintain accurate and detailed reports.
  • Ensure prompt escalation of issues.
  • Contribute to smoother support processes with macros and knowledge base.
  • Maintain quality standards through the QC process.

MS OfficeCustomer support

Posted 2 days ago
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🔥 Customer Service Specialist(Kenya)
Posted 2 days ago

📍 Kenya

🧭 Full-Time

🔍 Business Process Outsourcing (BPO)

🏢 Company: SnappyCX👥 1-10

  • Customer Support and Customer Service skills.
  • Customer Satisfaction and Customer Experience expertise.
  • Proficiency in Phone Etiquette.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize and multitask effectively.
  • Experience in a customer-facing role is a plus.
  • Flexibility to work various shifts, including evenings and weekends.
  • Great personality with the ability to think 1-2 steps ahead to overcome objections.
  • Knowledge of Microsoft Office tools.
  • Bachelor's degree is preferred.
  • Respond promptly and professionally to customer inquiries through phone, text, email, and web chat.
  • Secure and schedule appointments efficiently, ensuring all customer needs are met.
  • Maintain a high level of accuracy and attention to detail in all interactions and scheduling activities.
  • Demonstrate a proactive approach in addressing customer concerns and resolving issues.
  • Collaborate with other team members to ensure a consistent and high-quality customer experience.
  • Keep detailed records of customer interactions and transactions.
  • Stay updated on product knowledge and company policies to provide accurate information to customers.

Customer serviceMicrosoft OfficeAttention to detailMultitaskingExcellent communication skillsCustomer support

Posted 2 days ago
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