PTW

PTW is a global service provider established in 1994, specializing in Quality Assurance, Engineering, Voice & Audio Production, Localization, Translation, and Customer Support. With over 20 years of experience and a presence in 11 countries, PTW is dedicated to supporting its clients' businesses while fostering a people-focused, innovative work environment.

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🏢 PTW

👥 1001-5000 Computer Games

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🏢 Jagex Limited

🏢 Innovecs

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🔥 Global Head of Community

Posted 2024-11-19

📍 United States, Portugal, Spain, Romania, Poland, UK

🧭 Full-Time

🔍 Gaming industry

5-8 years Community Manager experience within the gaming industry.
3+ years managing, mentoring, and coaching people.
Understanding of game genres and player personas.
Knowledge of community and social channel analytics.
Measurable success in growing communities.
Experience in Outsourcing/BPO is a plus.
Strong presentation and speaking skills.
Knowledge of social media and digital marketing technologies.
Fluent in English, both written and spoken.

Accountable for the design and implementation of successful community teams, strategies, and practices to support client’s game needs.
Establish and track common KPIs to measure progression and evaluate ROI.
Collaborate with PTW Community department to propose innovative solutions and enhance player experiences.
Develop Centre of Excellence for community management, including technologies and processes.
Lead, coach, and mentor Community Managers while establishing best practices.
Track and analyze community and content performance KPIs.
Coordinate moderation best practices and assist in creating compelling case studies.

Posted 2024-11-19

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🔥 Global Head of Community

Posted 2024-11-19

📍 North America, Portugal, Spain, Romania, Poland, UK

🧭 Full-Time

🔍 Gaming industry

5-8 years Community Manager experience within the gaming industry.
3+ years of experience managing, mentoring, and coaching teams.
Understanding of game genres and player personas.
Knowledge of community and social channel analytics.
Proven record in establishing and growing communities.
Experience in Outsourcing/BPO is a plus.
Strong presentation skills and digital marketing technology awareness.
Fluent in English, both written and spoken.

Accountable for the design and implementation of successful community teams and strategies.
Establish and track KPIs for measuring progression and ROI.
Collaborate with the PTW Community department to identify and propose innovative solutions.
Develop a Centre of Excellence for community management.
Lead and mentor Community Managers, establishing best practices for community development.
Track community performance KPIs and present regular reports.
Coordinate moderation best practices and conduct benchmark assessments.

Posted 2024-11-19

Apply

🔥 Global Head of Community

Posted 2024-11-19

📍 North America, Portugal, Spain, Romania, Poland, UK

🧭 Full-Time

🔍 Gaming industry

5-8 years Community Manager experience within the gaming industry.
Understanding of regional markets, trends and dynamics.
3+ years managing, mentoring and coaching people.
Understanding of game genres and associated player personas.
Knowledge of community and social channel analytics.
Experience building business proposals and presentations.
Strong presenting and speaking skills.
Collaborative and team-focused mindset.
Fluent in English, both written and spoken.

Accountable for the design and implementation of successful community teams and strategies.
Establish and track common KPIs to measure progression and evaluate ROI.
Collaborate with PTW Community department to propose innovative community projects.
Develop Centre of Excellence for community management, including technologies and processes.
Lead and mentor Community Managers, establishing best practices for gaming communities.
Track and analyze community and content performance KPIs.
Assist in creating compelling case studies for Sales and Marketing.

Posted 2024-11-19

Apply

🔥 Team Leader - Player Support

Posted 2024-11-17

📍 United States

🔍 Gaming services

Previous Supervisory/Team Leader/Manager experience preferably within an outsourced or contact centre environment.
Proven track record of exceeding targets through building strong client relationships.
Excellent presentation, verbal, written, communication and interpersonal skills.
Self-motivated with the ability to forecast campaign opportunities.
Must possess confidence, enthusiasm, and energy.
Well-organized with attention to detail.
Be a fantastic advocate for the brand.

Responsible for the delivery of assigned department SLAs, ensuring compliance and efficiency targets are met or exceeded.
Manage agent and team performance versus KPIs and targets.
Provide guidance, coaching feedback, and development plans for the team.
Oversee the full people management cycle of the team.
Work proactively with stakeholders to maintain compliance and performance.
Analyze campaign data with other Team Leaders and identify key areas for development.

People ManagementCustomer serviceAttention to detailComplianceCoaching

Posted 2024-11-17

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🔥 Player Support Advocate

Posted 2024-11-16

📍 United States

🧭 Full-Time

🔍 Gaming services

Excellent attention to detail and strong communication skills.
Knowledge and experience with Microsoft Excel.
Proactive attitude with ability to work collaboratively in a team.
Logical, methodical approach with good analytical and problem-solving skills.
Experience playing consoles or PC gaming.
Comfortable discussing technical issues related to game consoles and PCs.
IT literate, tech-savvy, or experience in technical IT PC support.
Ability to multi-task and maintain service excellence at all times.

Ensure customers' queries are answered with aim of first-time resolution and excellent attention to detail.
Respond to queries within agreed response times while prioritizing customer solutions.
Resolve technical issues through fault finding analysis and provide effective solutions.
Communicate via non-voice and voice methods as necessary.
Collaborate within a team to ensure the best customer care experience.
Maintain a dedicated, high-quality service focused on exceptional responses.

AndroidCommunication SkillsMicrosoft ExcelAttention to detail

Posted 2024-11-16

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🔥 Player Support Advocate - 20 Freelancer needed

Posted 2024-11-16

📍 United States

🧭 Contract

🔍 Gaming industry

Excellent attention to detail and strong communication skills.
Knowledge of Microsoft Excel.
Self-motivated with a proactive attitude.
Good analytical and problem-solving skills.
Experience in playing consoles and PC gaming.
Comfortable discussing technical faults related to game consoles/PCs.
IT literate with a tech-savvy mindset or background in technical IT support.
Ability to multi-task and provide accurate service.

Ensuring customers' queries are answered with the aim of a first-time resolution and with excellent attention to detail.
Responding to queries within agreed response times and prioritizing solutions for customer communications.
Resolving technical issues through fault finding analysis and appropriate solutions.
Communicating effectively within a team to ensure the best customer care experience.
Maintaining a dedicated service focused on high-quality responses.
Identifying trends in customer queries in collaboration with colleagues.

AndroidCommunication SkillsMicrosoft ExcelAttention to detail

Posted 2024-11-16

Apply

🔥 Global Head of Community

Posted 2024-11-15

📍 North America, Portugal, Spain, Romania, Poland, UK

🧭 Full-Time

🔍 Gaming industry

5-8 years Community Manager experience within the gaming industry with a strong understanding of regional markets.
3+ years of managing, mentoring, and coaching teams.
Understanding of game genres and associated player personas.
Knowledge of community and social channel analytics and sentiment trends.
Proven success in establishing and growing communities.
Experience in Outsourcing/BPO industry is a plus.
Strong presenting and speaking capabilities.
Fluent in English, both written and spoken.

Accountable for the design and implementation of successful community teams, strategies, and practices to support client’s game needs and requirements.
Establish, implement, and track common KPIs to measure progression, evaluate ROI & establish internal benchmarks.
Collaborate with PTW Community department to identify and propose innovative solutions and projects.
Develop Centre of Excellence for community management including processes, policies, tools, and techniques.
Lead, coach, and mentor Community Managers and establish best practices.
Track & analyze community and content performance KPIs and present reports.
Assist in creating compelling case studies to support Sales and Marketing.

Posted 2024-11-15

Apply

🔥 Strategic Partnership Manager

Posted 2024-11-14

📍 United Kingdom

🧭 Permanent

🔍 Video games

3+ years of experience in audio account management or audio production.
Proven track record of building relationships.
Excellent presentation, communication, and interpersonal skills.
Ability to forecast opportunities.
Self-motivated with strong organizational skills.
Creativity, adaptability, unquestionable ethics, integrity, and teamwork mentality.
Strong 360-degree strategic thinking.
Ability to influence and drive results in a complex business environment, effectively communicating with various levels from senior executives to working groups.
Passion for video games.

Managing relationships with existing business accounts in Europe.
Attending client meetings, presentations, trade shows, etc.
Presenting PTW services aligned with client briefs, focusing mainly on Audio services, but also including Localization, LQA, and QA.
Creating effective solutions that meet client requirements.
Cross-selling PTW services to existing clients.
Collaborating with delivery and support teams to enhance client engagement.

Business DevelopmentGame DesignGame DevelopmentUnity3DStrategyBusiness developmentGoStrategic ManagementCommunication SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communication

Posted 2024-11-14

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🔥 Tools Engineer Talent Pool

Posted 2024-11-07

📍 United States

🔍 Video game development

Experience as a Tools Engineer with at least 1 shipped title at the professional level.
Proficiency in C++ and/or C#.
Experience in AAA game development.
Familiarity with Unreal Engine.

This listing is a part of the Talent Pool for Co-Development Roles.
Candidates are expressing interest in being considered for future project-based opportunities.
Opportunities depend on client needs and project availability.
Candidates will be reviewed based on their alignment with project requirements as they become available.

Game DevelopmentQtUnity3DC#C++Unreal engine

Posted 2024-11-07

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🔥 Mobile Game Developer - Talent Pool

Posted 2024-11-07

📍 United States

🔍 Video Game Development

Experience shipping a mobile game at the professional level.
Proficiency in a variety of programming languages, including C#.
Experience with Unity as a game development platform.

Collaborate on various stages of mobile game projects, from ideation to completion.
Utilize expertise in engineering, art, design, and production to create games and applications.

Game DevelopmentUnity3DC#

Posted 2024-11-07

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PTW

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