Customer Success Jobs

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Customer Success

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🔥 Enterprise Account Executive

Posted about 3 hours ago

📍 United States

🧭 Full-Time

💸 213435.0 - 279000.0 USD per year

🔍 Mental health benefits

🔧 Requirements

5+ years of SaaS Account Executive experience with a record of exceeding quotas.
Expert listening and discovery skills to map product value to customer needs.
Experience navigating complex organizational structures and creating champions.
Natural curiosity about behavioral health and its impact on organizations.
Ability to thrive in a dynamic, high-growth, collaborative environment.
Exemplary verbal and written communication skills.
High attention to detail with a process and solution-oriented mindset.
Experience managing the complete sales cycle from demo to close, with strong negotiation skills.
Experience selling to HR or Benefits leaders is a plus.
BA/BS degree or higher.

💡 Responsibilities

Partner with VP and C-Level leaders at Enterprise companies and run the full sales cycle from qualification to close.
Deeply understand customer needs and map Modern Health’s solutions to their challenges.
Serve as a trusted advisor to educate clients about the mental health landscape.
Work on multiple 6 to 7 figure deals and prioritize a large pipeline strategically.
Create and deliver customized presentations and proposals independently.
Collaborate with Partnerships teams to generate pipeline and close revenue.
Work with Customer Success for smooth handoff to new customers.
Consistently seek to innovate on sales processes and offerings.
Deliver accurate sales forecasts and maintain the sales pipeline.

Negotiation Presentation skills Account Management Cross-functional collaboration Relationship management Sales experience Customer Success SaaS

Posted about 3 hours ago

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🔥 Global Director of Customer Success, Defense and Intelligence

Posted about 4 hours ago

📍 Germany, The Netherlands, United Kingdom

🧭 Full-Time

🔍 Defense and Intelligence

🏢 Company: Planet👥 501-1000💰 $200,000,000 Post-IPO Equity about 3 years ago🫂 Last layoff 7 months agoGeospatial Remote Sensing Big Data Aerospace Analytics Software

🔧 Requirements

8+ years relevant work experience and 6+ years supervisory / leadership experience.
Extensive customer facing experience or equivalent experience.
Success in managing teams with an ability to inspire and empower team(s) for exceptional results.
Exceptional customer communication, negotiation, and presentation skills.
Experience driving value, expansion, and renewals with customers.
Ability to lead and influence others, as well as work across distributed and cross-functional teams.
Excellent verbal and written communication skills in English.

💡 Responsibilities

Build and manage a talented global team focused on the Defense and Intelligence sector.
Collaborate with Product and Sales leaders to craft a Global Defense and Intelligence strategy.
Serve as Executive sponsor for Defense and Intelligence customer success initiatives.
Own Net Retention and Gross Retention targets for the Defense and Intelligence sector.
Act as an escalation point and customer advocate for the Defense and Intelligence sector.
Advocate to improve Defense and Intelligence solutions with the Product team.
Work with Marketing to share customer success stories.

Leadership Project Management Cloud Computing Negotiation skills Cross-functional collaboration Data management Customer Success English communication

Posted about 4 hours ago

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🔥 Director, Strategic Customer Success

Posted about 4 hours ago

📍 USA or Canada

🔍 Medical Technology

🏢 Company: AcuityMD👥 51-100💰 $45,000,000 Series B 8 months agomHealth Medical Device Information Technology Health Care

🔧 Requirements

8+ years of experience in Customer Success or Account Management in Enterprise SaaS.
3+ years of experience leading high-performing teams as a Senior Manager or Director.
Proven track record of exceeding retention and expansion quotas.
Ability to develop close personal relationships through empathy.
Excellent written and verbal communication skills.
Self-driven, proactive, and energetic.

💡 Responsibilities

Drive customer retention and expansion by leading a team of CSMs focused on the Strategic segment ($1B+ in revenue).
Directly manage the Strategic Customer Success team, providing ongoing enablement, coaching, and development.
Engage directly with key customers on Executive Business Reviews to communicate value provided by AcuityMD.
Support CSMs in at-risk accounts through risk detection and action plans.
Build hiring plans and recruit, hire, and onboard world-class CSMs.
Monitor account health and user adoption across a large portfolio of accounts.

Leadership Account Management CRM Customer Success SaaS

Posted about 4 hours ago

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🔥 Principal Customer Success Manager

Posted about 4 hours ago

📍 United States

🧭 Full-Time

💸 155000.0 - 165000.0 USD per year

🔍 Data and AI

🏢 Company: EDB👥 501-1000💰 over 5 years agoDatabase Business Intelligence Open Source Big Data Hardware Enterprise Software Software

🔧 Requirements

5+ years of account management experience in Customer Success, Sales, Consulting, Customer Advocacy, or relevant experience.
Highly skilled experience in successfully managing multiple high value accounts and customers in a dynamic environment.
Establishes effective working relationships with stakeholders across functional areas and levels of a customer’s organization up to C-level executives.
Direct experience working with globally distributed and remote customer and internal teams.
Nurture and manage customer relationships to ensure high customer satisfaction that results in adoption, growth, retention, and references.
Strong professional presence; can effectively deliver presentations and demos, have clear communications and interpersonal skills.
Proactive and creative problem solving mindset.
Passionate and high empathy for customer experience.
Strong discipline in using CS Management tools to derive insights and optimize account health.
Commitment to continuous learning and improvement.
Consistently contributes to CS team initiatives and projects.
English Language Skills and appropriate academic achievements, preferably Degree or equivalent.

💡 Responsibilities

Deliver a world-class customer experience as a trusted advisor that achieves success in deployment, adoption, and value realization of EDB offerings.
Create and implement individual Customer Success Plans by assessing, identifying, measuring, and defining customer goals and objectives using data analytics and customer knowledge.
Proactively manage customers to optimize account health, mitigate risk, and reduce churn.
Nurture accounts to identify opportunities for expansion and growth.
Utilize consultative motions to drive outcomes throughout the customer lifecycle.
Oversee and lead the coordination of EDB resources and escalate account issues for successful resolution.
Cultivate customer relationships to build strong advocates that generate insightful case studies and customer references.
Prepare and present Executive Business Reviews (EBRs) to show progress, value realization, and stakeholder management.
Consult with customers on benefits and value of EDB portfolio and related technologies.

PostgreSQL SQL Linux Data analytics Customer Success

Posted about 4 hours ago

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🔥 VP of Customer Operations

Posted about 6 hours ago

📍 Ireland, United Kingdom

🧭 Full-Time

🔍 Public transportation

🏢 Company: CitySwift👥 11-50💰 $4,921,924 Series A over 2 years agoArtificial Intelligence (AI)Big Data Transportation SaaS Machine Learning Scheduling

🔧 Requirements

Scale-up technology experience, preferably from sub 50 employees to more than 100/200+.
Experience with large Enterprise Client Accounts with deal sizes of €2m+.
Demonstrable experience with complex integrations and implementations in global markets.
Successful experience in scaling and leading a Client Operational team in a leadership role.
Desirable experience in transportation or similar industry.
Knowledge of best practices within Revenue Operations, Customer Success, and Product Operations.

💡 Responsibilities

Build the function that takes ownership over all post-deal completion activities from implementation to adoption to renewal.
Own upsell and retention targets.
Manage functions including Partner Management, Customer Success, Solutions, Data Operations, and Support.
Enhance scalability with existing and new clients to boost revenue growth.
Deliver value from pre-sales design to post-sales delivery.
Lead a hybrid team of commercial, domain, and technical resources.
Negotiate with internal and external stakeholders to achieve best outcomes.
Ensure adherence to processes while seeking enhancement opportunities.
Promote a culture of innovation, accountability, and commitment to excellence.
Design and implement structured plans involving stakeholders for coordinated goal achievement.

Leadership Project Management Data Analysis Cross-functional Team Leadership Operations Management Client relationship management Process improvement Customer Success

Posted about 6 hours ago

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🔥 Select Major Account Executive EST/CST - (Portland, OR)

Posted about 6 hours ago

📍 US

🧭 Full-Time

💸 326000.0 USD per year

🔍 Internet of Things (IoT)

🏢 Company: Samsara👥 1001-5000💰 Secondary Market over 4 years ago🫂 Last layoff over 4 years agoCloud Data Services Business Intelligence Internet of Things SaaS Software

🔧 Requirements

5+ years experience in a full-cycle, closing sales role with Enterprise customers
Proven track record of consistent quota over-achievement in complex accounts and $500k+ ARR transactions
Experience handling and owning enterprise deal sizes and C-Level relationships
Willing and comfortable with strategic outbound prospecting
Excellent interpersonal skills and demonstrated ability to thrive in a dynamic, fast-paced environment

💡 Responsibilities

Develop Executive-Level relationships within strategic, named accounts
Own customer engagements end-to-end, from prospecting and qualification to close
Demonstrate excellent solution-based sales processes in complex sales campaigns
Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices

Account Management Relationship management Sales experience Lead Generation Customer Success

Posted about 6 hours ago

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🔥 ThinkLP - CRO

Posted about 7 hours ago

📍 USA

💸 150000.0 - 195000.0 USD per year

🔍 Software and services for Loss Prevention and Safety

🏢 Company: ASG👥 51-100 Education Information Services Financial Services

🔧 Requirements

Proven track record as a revenue leader in high-growth B2B Software and services environments.
Demonstrated success in aligning and scaling revenue operations across sales, marketing, and customer success.
Enterprise software sales experience with Fortune 500 retailers and logistics companies.
Experience in SaaS models complemented with professional services.
Strong experience in new logo acquisition and expansion within enterprise customer bases.
Exceptional leadership, communication, and relationship-building skills.

💡 Responsibilities

Lead the new logo and expansion ARR sales motion.
Implement a comprehensive revenue system and go-to-market strategies.
Identify talent gaps and build the team to support growth.
Establish predictable revenue forecasting and reporting processes.
Build and lead high-performing sales and marketing teams.
Create robust pipeline generation strategies.
Drive expansion across new verticals and geographies.

Leadership Cross-functional Team Leadership Strategic Management Relationship building Account Management Sales experience Market Research Customer Success SaaS

Posted about 7 hours ago

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🔥 Customer Success Manager

Posted about 9 hours ago

📍 Central Europe

🧭 Full-Time

🔍 E-commerce, digital commerce

🔧 Requirements

Ideally 2+ years in online retail / e-commerce analytics, marketing, media agency or similar.
Ability to understand and actively use analytical concepts to help customers develop strategies for marketing automation.
Basic familiarity with online analytics, performance marketing, product management, and marketing automation.
Growth mindset and strong will to learn new things.
Knowledge of e-commerce, marketing, and current industry trends.
Working proficiency in English, huge bonus is French or Spanish.

💡 Responsibilities

Build long-term relationship with your clients.
Act as a trusted advisor & industry expert able to challenge the status quo.
Ensure that our platform delivers value to the client at every moment of the cooperation.
Educate the client about the best ways forward in their industry.

SQL Data Analysis Google Analytics Analytical Skills Customer Success A/B testing

Posted about 9 hours ago

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🔥 Customer Success Manager, Circle Plus

Posted about 23 hours ago

📍 North/South America

🧭 Full-Time

💸 100000.0 - 120000.0 USD per year

🔍 Online communities

🏢 Company: Circle.so

🔧 Requirements

Strong alignment with company values.
Proficient in English at CEFR Level C2 / ILR Level 5.
3+ years directly with creators or community management, or 4+ years in SaaS customer success.
Experience managing relationships with multiple stakeholders under tight timelines.
Comfortable understanding various business models.
Possess a growth mindset with constructive feedback.
Driven and process-oriented.
Ability to switch contexts between various customer interactions.
Team player with integrity, capable of documenting effective processes.
Aptitude to communicate technical concepts effectively.
Resourceful and proactive team player.
Experience leveraging product usage data.

💡 Responsibilities

You’ll be passionate about building relationships, helping clients succeed in community building.
Serve 75-100 customers through their lifecycle from onboarding to renewal.
Onboard 6-10 new customers monthly, delivering guidance through strategy and implementation meetings.
Develop strong relationships with customers to drive product adoption and retention.
Analyze customer usage to identify risks and opportunities.
Communicate with clients and internal stakeholders to provide timely feedback.
Maintain a deep understanding of the Circle platform and online community strategies.
Partner with internal stakeholders to share customer experiences.
Advocate for customers by providing product feedback.
Contribute to improving customer success processes.

Data Analysis Relationship management Stakeholder management Customer Success SaaS

Posted about 23 hours ago

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🔥 SMB Account Manager (m/w/d)

Posted about 24 hours ago

📍 Germany

🧭 Full-Time

🔍 Technology and Software

🏢 Company: Shiftmove👥 251-500 Fleet Management Software Engineering Software

🔧 Requirements

Proven experience in B2B New Business or Existing Customer Sales, preferably for complex products.
Experience in High-Velocity Sales with many customer interactions and efficient call handling.
Experience in Fleet Management or Automotive Industry is a plus.
Strong communication skills to simplify complex products into understandable language.
Excellent organizational skills to maintain an updated pipeline and prioritize effectively.
Willingness for continuous development and open attitude towards feedback.
Fluency in German and English; additional languages are a plus.

💡 Responsibilities

Responsible for diverse customer portfolios, ensuring pipeline is current and managing customer inquiries.
Actively renew contracts by creating proposals, negotiating prices, and documenting insights in Salesforce.
Identify cross-selling and upselling opportunities to increase revenue and enhance customer product awareness.

Salesforce Communication Skills Negotiation Organizational skills Account Management Relationship management Customer Success

Posted about 24 hours ago

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