Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Customer Success Manager

Posted 1 day agoViewed

View full description

💎 Seniority level: Manager, At least 2 years

📍 Location: Ukraine, Czech Republic

🔍 Industry: SaaS

🏢 Company: All Cares

🗣️ Languages: English

⏳ Experience: At least 2 years

🪄 Skills: Data AnalysisCRMCustomer Success

Requirements:
  • At least 2 years of experience in Customer Success, Onboarding management, Account, or Customer Care roles.
  • Expertise in iGaming/Trading Affiliate Marketing.
  • Experience with CRM solutions like Pipedrive or Hubspot.
  • Familiarity with CS solutions such as ChurnZero or Gainsight.
  • English proficiency at Upper-Intermediate (B2) or higher.
  • Passionate, proactive, and responsible to ensure a top-notch customer experience.
Responsibilities:
  • Guide TOP new customers through product setup and conduct training sessions.
  • Maintain regular communication to track goals and satisfaction.
  • Conduct check-ins and QBRs to assess progress.
  • Proactively address inquiries, issues, or complaints.
  • Foster trust and reduce churn while improving customer retention.
  • Track and analyze customer success metrics.
Apply

Related Jobs

Apply
🔥 Senior Customer Success Manager
Posted 14 days ago

📍 EMEA

🔍 Enterprise software

🏢 Company: Solo.io, Inc.

  • 4+ years of customer success or account management experience, preferably in the enterprise software industry.
  • Ability to lead on-site and virtual business meetings with various stakeholders.
  • Manage critical customer situations with calm professionalism, empathy, and compassion.
  • Self-starter comfortable with adapting to fast-moving product and technology changes.

  • Build strong customer relationships with stakeholders to align Solo's activities with business outcomes.
  • Develop success plans aligned to customers' business goals.
  • Accelerate adoption and minimize churn via regular touchpoints and guidance.
  • Coordinate activities to solve complex situations with Solo's teams.
  • Communicate product benefits and recommend solutions that meet customer goals.
  • Efficiently manage multiple issues with minimal direction.

Cloud ComputingKubernetesAccount ManagementStakeholder managementCustomer Success

Posted 14 days ago
Apply
Apply
🔥 Enterprise Customer Success Manager - DACH
Posted about 1 month ago

📍 EMEA

🔍 API development

🏢 Company: Postman👥 501-1000💰 $225,000,000 over 1 year agoDeveloper ToolsDeveloper APIsSaaSEnterprise Software

  • Strong technical background from a Bachelor's degree in Computer Science/Engineering, a related field, or relevant work experience.
  • 8+ years of experience in customer success managing large enterprise customers, preferably for companies in the development tooling space.
  • Fluent in English and German.
  • Strong consulting skills & proven results working as a trusted advisor to drive business value for customers.
  • Comfortable engaging and working with all levels of technologists from individual developers to engineering leaders.
  • Proficient in proactive networking & discovery, identifying & engaging with influential stakeholders.
  • Ability to drive effective & influencing conversations at the C-level, facilitating difficult discussions.
  • Experience building Business value ROI models.
  • Good understanding of API development, Devops principles & modern cloud infrastructure.
  • Technical background & prior experience with developer focused SaaS applications/platforms strongly preferred.
  • Fast learner, excited to learn new technology & become a product expert.
  • Great communication skills (presentation, verbal and written).
  • Thrives in a collaborative, fast-paced environment as a part of a results-oriented team.

  • Act as trusted advisors to consult, teach, and guide customers toward increased API lifecycle maturity.
  • Demonstrate hands-on Postman Product knowledge to drive increased value and adoption of Postman.
  • Produce & execute a comprehensive adoption path of Postman products, identifying success criteria & measuring business outcomes.
  • Proactively identify risks to the customer achieving their stated business goals & develop plans to overcome them.
  • Establish executive-level trusted advisor relationships with the customer’s Development, Engineering & Product organizations.
  • Lead the cross functional post sales team at Postman, delivering a seamless experience on behalf of the customer.
  • Prepare & facilitate business review meetings, training sessions, webinars, demos, & other strategic & supportive interactions.
  • Predict & forecast risk, renewal & expansion within the customer portfolio.

Cloud ComputingJavascriptAPI testingREST APICustomer SuccessSaaS

Posted about 1 month ago
Apply
Apply
🔥 Technical Customer Success Manager (French or German speaking)
Posted about 1 month ago

📍 EMEA

🧭 Full-Time

🔍 Developer Tools, SaaS

🏢 Company: Vercel👥 251-500💰 $150,000,000 Series D about 3 years agoInternetDeveloper PlatformAppsSoftware

  • 3+ years of professional experience in B2B / SaaS.
  • German or French language skills.
  • Experience owning end-to-end post-sales experience and success for Developer Tools, Infrastructure, and/or Open Source products.
  • Experience managing Enterprise accounts and maintaining relationships with developers to C-suite level.
  • Strong collaboration mindset and capabilities; Comfortable with asynchronous remote work.
  • Knowledge of CI/CD, deployment pipeline, and the SDLC process.
  • Comfortable managing accounts with varying requirements.
  • Demonstrable self-starter, curious, and solution focused.
  • Strong initiative, positive attitude, and both the ability and willingness to learn technical concepts.

  • Manage a portfolio of Enterprise customers.
  • Be a trusted product advisor by aligning Vercel solutions with the customer's business strategy.
  • Drive incremental value by leading the customer through training and adoption of Vercel's best practices.
  • Continuously deliver Positive Business Outcomes by guiding the customer through their journey while driving adoption across the Vercel Maturity Model.
  • Enable customers on how best to use Vercel's solutions to Develop, Preview, and Ship their web properties.
  • Leverage account tiering to prioritize your account portfolio while ensuring retention and growth for your book of business.
  • Maintain high levels of customer engagement and satisfaction with a focus on customer loyalty.
  • Facilitate Executive Business Reviews with economic decision makers and Vercel executive sponsors.
  • Build and maintain account plans, including organization mapping and opportunity whitespace.
  • Act as the Voice of the Customer to align our resources and efforts to improve the customer experience.
  • Partner with the Sales team to help identify and raise expansion opportunities.

Node.jsCloud ComputingFrontend DevelopmentREST APINext.jsReactCI/CDDevOpsNetworkingCustomer Success

Posted about 1 month ago
Apply
Apply
🔥 Customer Success Manager, Commercial UKI
Posted about 1 month ago

📍 UKI

🧭 Full-Time

🔍 B2B SaaS, enterprise software

🏢 Company: Gong.io

  • 2+ years of relevant work experience in roles such as Customer Success Manager, Account Management, Account Executive, or Sales Development Representative managing 50+ accounts.
  • Demonstrated background in developing and managing commercial relationships and renewing contracts.
  • Proven track record of onboarding, supporting, and exciting customers leading to high satisfaction, advocacy, and loyalty.
  • Excellent verbal and written communication skills.
  • Previous experience in B2B SaaS and enterprise software.

  • Partner with customers’ senior executives to uncover business pain and strategically map Gong's value.
  • Drive engagement and adoption across the user base and foster enthusiastic, passionate customers.
  • Establish a trusted relationship with each customer and drive continuous value from our products.
  • Own and manage a portfolio of accounts as the main point of contact.
  • Develop individual success plans for customers, ensuring adoption, retention, and expansion.
  • Lead quarterly business review activities within the account portfolio.

Communication SkillsAccount ManagementCustomer Success

Posted about 1 month ago
Apply
Apply
🔥 Customer Success Manager, Medical Device & Life Sciences
Posted 2 months ago

📍 EMEA

🔍 Medical Device & Life Sciences

🏢 Company: Jama Software👥 251-500💰 $200,000,000 Private over 6 years agoDeveloper PlatformManufacturingEnterprise SoftwareCollaborationSoftware

  • Related experience in a Customer Success Management, Account Management, and/or Sales role in a SaaS business environment.
  • Proven record of long-term customer retention, revenue growth, and individual quota attainment.
  • Problem-solving mindset and willingness to leverage data & insights to drive customer outcomes.
  • Strong interpersonal skills with a positive demeanor and an ability to engage with customers’ business and technical staff.

  • Own a portfolio of growth and strategic accounts.
  • Manage customer life cycle, from acquisition to customer retention and loyalty.
  • Drive product adoption and use through education, support, and guidance.
  • Monitor customer health and proactively address risk to ensure customer retention.
  • Lead business and technical discovery.
  • Guide customers to quantify business impact.
  • Accurately position the value of Jama Connect.
  • Identify and close upsell and expansion opportunities within customer portfolio.
  • Utilize Jama Software's product and services knowledge to develop solutions to customer business needs.
  • Coordinate with cross-functional teams to deliver customer value.
  • Maintain accurate forecast in CRM (Salesforce).
  • Participate in vertical strategy and skill development.

LeadershipProject ManagementBusiness DevelopmentData AnalysisPeople ManagementProject CoordinationCross-functional Team LeadershipStrategyGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationInterpersonal skillsAccount Management

Posted 2 months ago
Apply
Apply
🔥 Customer Success Manager
Posted 2 months ago

📍 Ukraine, Poland

🔍 SalesTech and MarTech

  • Have 2+ years of experience as an Account Manager, Customer Success Manager, or in a similar client-facing position.
  • Have worked with B2B clients.
  • Possess an advanced level of English.
  • Are proficient in using sales tools, Google Workspace, Intercom, Hubspot, Stripe, and outreach tools.
  • Can work remotely, both independently and as part of a team.
  • Are a self-motivated, positive, and proactive problem solver.
  • Excel at building rapport and collaborating with diverse team members.
  • Embrace a mindset of continuous improvement and growth.

  • Manage ongoing relationships with B2B clients in the US and Europe, ensuring satisfaction and addressing issues.
  • Serve as the main point of contact for clients, handling day-to-day matters like contract launches, reporting, and invoices.
  • Monitor product usage, offering recommendations to help clients maximize value.
  • Troubleshoot and resolve issues, working closely with our tech team.
  • Identify opportunities to boost customer satisfaction and loyalty, leading to higher retention and upsell potential.
  • Assist with outreach marketing campaigns alongside the client’s team and provide personalized training to help customers achieve their goals.
  • Work towards monthly and quarterly KPIs, focusing on Client Retention, Churn Rate, Upsell Rate, and NPS.
  • Collaborate with sales, marketing, and product teams to improve the customer experience and share feedback for product innovation.

Communication SkillsAnalytical SkillsCollaborationAccount ManagementCustomer Success

Posted 2 months ago
Apply
Apply
🔥 Senior Customer Success Manager (m/w/d)
Posted 2 months ago

📍 Germany, European countries

🧭 Full-Time

🔍 Employee app, B2B SaaS

🏢 Company: Flip App

  • Mindestens 3 Jahre Berufserfahrung in den Bereichen Customer Success, Consulting, Account Management oder Projektmanagement.
  • Fundierte Projektmanagement-Skills mit einem Talent für Priorisierung.
  • Ausgeprägte kommunikative und empathische Fähigkeiten im Umgang mit Kunden.
  • Erfahrung im Arbeiten in einem dynamischen Umfeld mit mehreren parallelen Projekten.
  • Hervorragende Kommunikations- und Präsentationsfähigkeiten in Deutsch und Englisch.

  • Eigenverantwortliches Onboarding und Betreuung unserer strategischen Mid-Market & Enterprise-Kunden.
  • Gestaltung und Umsetzung von kundenspezifischen Account-Entwicklungsstrategien.
  • Aufbau und Pflege nachhaltiger, vertrauensvoller und erfolgreicher Kundenbeziehungen.
  • Projektmanagement während der gesamten Customer Journey, einschließlich Planung, Umsetzung und Überwachung von Projekten.
  • Aktive Mitgestaltung und kontinuierliche Optimierung unseres Customer Success Bereichs.

Project ManagementProject CoordinationCommunication SkillsAccount ManagementCustomer Success

Posted 2 months ago
Apply
Apply
🔥 Customer Success Manager
Posted 3 months ago

📍 Central Europe

🧭 Full-Time

🔍 E-commerce and digital commerce solutions

  • 3-5 years of work experience, ideally 2+ years in B2B SaaS, online retail/e-commerce analytics, or marketing.
  • Ability to understand and use analytical concepts to identify business stages and crucial KPIs.
  • Familiarity with online analytics, performance marketing, and related sectors.
  • In-depth knowledge of business trends and quick understanding of clients' business models.
  • Knowledge of e-commerce, marketing, and current industry trends.
  • Working proficiency in English.

  • Build long-term relationship with clients.
  • Act as a trusted advisor and industry expert.
  • Ensure the Engagement product delivers value to clients.
  • Educate clients on industry best practices.
  • Ensure cooperation is beneficial for both the client and Bloomreach.

Data AnalysisGoogle AnalyticsJiraGoCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelClient relationship management

Posted 3 months ago
Apply
Apply
🔥 Customer Success Manager (RU Language)
Posted 4 months ago

📍 Central Europe

🧭 Full-Time

💸 €2,000 per month

🔍 B2B SaaS, online retail/e-commerce analytics, marketing

  • 3-5 years of work experience. Ideally 2+ years in B2B SaaS in online retail/e-commerce analytics, marketing. Ideally as an Account Manager/CSM or other similar role. Advantage is also experience from media or advertising agency.
  • Ability to understand and actively use analytical concepts to identify which stage the business has reached, which KPIs are crucial for decision-making and which metrics the business is based on.
  • Familiarity with the following emerging sectors (the more the better) – online analytics, performance marketing, product management, marketing automation, data science, A/B testing, personalisation, campaign optimisation, automation, customer lifetime, e-mailing automation, reactivation, customer segmentation, attribution modelling, prediction.
  • In-depth knowledge of business and business trends, and the ability to understand clients’ business models extremely fast.
  • Knowledge of e-commerce, marketing and the current trends in the industry.
  • Working proficiency in English and Russian.

  • As a Customer Success Manager you will be expected to build long-term relationships with your clients.
  • Act as a trusted advisor & industry expert able to challenge the status quo.
  • The role of CSM is to act as a guardian for both, client & Engagement product.
  • On the client side, the CSM’s main role is to ensure that Engagement delivers value to the client at every moment of the cooperation.
  • As a trusted advisor, the CSM should educate the client about the best ways forward in their industry and ensure that Engagement is fully aligned with their client’s goals & strategy.
  • On the other hand, the CSM should ensure that the cooperation is a win-win for both sides.

LeadershipData AnalysisProduct ManagementCommunication SkillsAnalytical SkillsA/B testing

Posted 4 months ago
Apply