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Senior Customer Success Manager

Posted 14 days agoViewed

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💎 Seniority level: Senior, 4+ years

📍 Location: EMEA

🔍 Industry: Enterprise software

🏢 Company: Solo.io, Inc.

⏳ Experience: 4+ years

🪄 Skills: Cloud ComputingKubernetesAccount ManagementStakeholder managementCustomer Success

Requirements:
  • 4+ years of customer success or account management experience, preferably in the enterprise software industry.
  • Ability to lead on-site and virtual business meetings with various stakeholders.
  • Manage critical customer situations with calm professionalism, empathy, and compassion.
  • Self-starter comfortable with adapting to fast-moving product and technology changes.
Responsibilities:
  • Build strong customer relationships with stakeholders to align Solo's activities with business outcomes.
  • Develop success plans aligned to customers' business goals.
  • Accelerate adoption and minimize churn via regular touchpoints and guidance.
  • Coordinate activities to solve complex situations with Solo's teams.
  • Communicate product benefits and recommend solutions that meet customer goals.
  • Efficiently manage multiple issues with minimal direction.
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