Senior Customer Success Manager - DACH

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Requirements:

• Proven experience in a consultative customer facing role (management consulting, account management, customer success management, etc.)
• Experience in an enterprise software or SaaS organisation
• Fluency in German and English languages
• Open mindset with a contagious positive energy
• Strong ability to empathize and communicate effectively
• Ability to create tasks and chase goals independently
• Trustworthy and deadline-oriented with proactive improvement mindset

Responsibilities:

• Owning the adoption journey of your customer portfolio (after the onboarding phase)
• Being the customer's trusted product advisor and business consultant, advising them on ideal processes with the tool to optimise value-add
• Working closely with sales, securing a smooth renewal and upselling process
• Collaborate across teams with different internal stakeholders to enhance customer experience
• Cultivating key customers to become advocates of Pleo
• Manage day-to-day operations and long-term relationships with customers
• Proactively prevent customer churn through health score measurements and feature adoption