Customer Success Manager, Commercial UKI

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Requirements:

• 2+ years of relevant work experience in roles such as Customer Success Manager, Account Management, Account Executive, or Sales Development Representative managing 50+ accounts.
• Demonstrated background in developing and managing commercial relationships and renewing contracts.
• Proven track record of onboarding, supporting, and exciting customers leading to high satisfaction, advocacy, and loyalty.
• Excellent verbal and written communication skills.
• Previous experience in B2B SaaS and enterprise software.

Responsibilities:

• Partner with customers’ senior executives to uncover business pain and strategically map Gong's value.
• Drive engagement and adoption across the user base and foster enthusiastic, passionate customers.
• Establish a trusted relationship with each customer and drive continuous value from our products.
• Own and manage a portfolio of accounts as the main point of contact.
• Develop individual success plans for customers, ensuring adoption, retention, and expansion.
• Lead quarterly business review activities within the account portfolio.