Customer Success Manager

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Requirements:

• Proven track record in a SaaS quota-carrying sales or customer success role.
• Strong customer-centric approach with relationship-building skills.
• Consistent history of meeting or exceeding goals.
• Self-starter capable of quickly acquiring technical skills and product knowledge.
• Excellent Project Management skills for prioritizing and managing tasks efficiently.
• Collaborative mindset with the ability to provide constructive feedback.
• Experience with Salesforce, Catalyst, Looker, Chorus, Clari, and Slack is a plus.

Responsibilities:

• Manage a portfolio of around 50 accounts, owning net retention through customer retention and expansion.
• Conduct strategic calls to identify new use cases, address churn risks, and ensure customer goals are met.
• Oversee the onboarding process for new key accounts for a smooth transition and strong engagement.
• Maintain an in-depth understanding of Fivetran’s products to provide tailored recommendations.
• Act as the voice of the customer by giving feedback to internal teams.
• Collaborate with support, solution architects, sales engineers, product, and other stakeholders.