Middle Customer Support Jobs

Find remote middle customer support positions. Browse through our curated list of opportunities and take the next step in your career.

Customer Support

Middle

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🔥 Customer Support Rep (Technical Support)

Posted 6 days ago

🔍 Financial Services / FinTech

🏢 Company: Sagent👥 11-50 Advertising Social Marketing

🔧 Requirements

Excellent communication and interpersonal skills.
Ability to work in a fast-paced startup environment with competing priorities.
Strong desire to learn and improve service quality.
Attention to detail and ability to manage multiple tasks.
Familiarity with SaaS technologies and case tracking software.
3-5 years of technical customer service experience in financial services or related fields.

💡 Responsibilities

Receive and manage customer support requests in the Sagent case management system.
Augment initial triage efforts with deeper product knowledge and technical troubleshooting.
Coordinate with engineering teams for complex issues and communicate with customers about their concerns.
Conduct system evaluations and partner with the Customer Success organization to enhance customer experience.
Provide business and technical support to resolve customer queries and advocate for customers' feedback.

Posted 6 days ago

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🔥 Customer Support Engineering

Posted 15 days ago

📍 Philippines

🔍 SaaS

🏢 Company: DevRev👥 251-500💰 $100,825,173 Series A 6 months agoDeveloper Platform Customer Service CRM Artificial Intelligence (AI)Developer APIs Software

🔧 Requirements

BE/B Tech or equivalent educational or professional experience.
3-5 years of support experience.
Knowledge of programming languages: ReactJS (MERN), HTML/CSS, JavaScript/TypeScript, Python, SQL, Golang.
Comfortable having technical conversations with both technical and non-technical individuals.
Excellent English communication skills, both verbal and written.
Collaborative and team-oriented.

💡 Responsibilities

Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with customers.
Analyze trends, test and train the DevRev bot regularly.
Educate and empower DevRev users.
Answer product questions as a technical expert.
Build and maintain relationships with customers and champion their needs.
Support DevRev users round the clock on various queries.
Build Q&A pairs for the bot and collaborate with the product & engineering team.

Python SQL HTML CSS Javascript TypeScript

Posted 15 days ago

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🔥 Customer Support Engineer

Posted about 1 month ago

📍 Turkey

🔍 Warehouse and inventory management software

🏢 Company: Logiwa👥 101-250💰 $10,000,000 Series B over 2 years agoE-Commerce Business Information Systems Retail Technology Supply Chain Management Commercial Software

🔧 Requirements

Bachelor's degree in Computer Science, Software Engineering, Industrial Engineering or a related field.
Minimum 3 years of experience in customer support.
Excellent written and verbal communication skills in English.
Proven ability to analyze and resolve complex problems.
Ability to work independently and collaboratively in a team environment.
Familiarity with remote desktop applications and help desk software, such as SalesForce.
Good understanding of computer systems, printers, mobile devices, and tech products.
Experience in MSSQL, Open API, and EDI is preferred.
Knowledge of warehouse operations and experience with WMS software applications is a plus.

💡 Responsibilities

Respond to customer inquiries and resolve technical issues through various communication channels.
Analyze and diagnose technical problems reported by customers and provide effective solutions.
Collaborate with software development, product management, and quality assurance teams to resolve customer issues.
Document troubleshooting procedures and create knowledge base articles.
Log and manage customer issues in a ticketing system.
Continuously evaluate and improve support processes.
Collaborate with sales and account management teams for customer success.
Stay updated on industry trends and new technologies.

SQL Troubleshooting Technical support

Posted about 1 month ago

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🔥 Enterprise Customer Support Engineer

Posted about 2 months ago

📍 United States

💸 80000.0 - 100000.0 USD per year

🔍 Intelligent automation technology

🏢 Company: ABBYY👥 1001-5000💰 over 3 years agoCommunications Infrastructure Analytics Data Visualization Software

🔧 Requirements

At least 2 years of experience working in L2 Technical Support, Professional Services, QA, DevOps or Development.
IT skills: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model, TCP/IP), algorithms, programming basics.
Experience in programming (C++).
Basic knowledge of other programming languages (Java or C#) is a plus.
Great analytical skills to troubleshoot software problems.
Good interpersonal and communication skills.

💡 Responsibilities

Resolve incoming Zendesk tickets from ABBYY B2B customers, predominantly via a web portal, sometimes via remote session.
Troubleshoot technical issues either on a virtual system or on a screen-sharing session with the customer.
Actively collaborate with teammates and colleagues from other departments to find solutions.
Write knowledge base articles to help customers even faster.
Follow documented procedures, guidelines, and policies.

SQL Oracle C++Linux Troubleshooting

Posted about 2 months ago

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🔥 Customer Support Training Specialist

Posted 4 months ago

🧭 Full-Time

🔍 Healthcare

🔧 Requirements

Ability to write effective training content that supports company values and enhances customer experience.
Strong analytical skills for interpreting data and making recommendations.
Clear and concise communication skills for feedback across all levels.
Adaptable to changes in processes and able to maintain call center efficiency.
Willingness to answer questions and solve problems.
Demonstrated track record of professional written and verbal communication.
Excellent attention to detail and ability to document clearly.

💡 Responsibilities

Become the subject matter expert on processes to craft training content that elevates customer experience.
Teach processes as a subject matter expert to newly hired employees.
Suggest improvements to workflows that enhance customer experience.
Meet customer satisfaction metrics for training programs.
Maintain training content for team and individual materials.
Organize training programs for new hires on systems and customer service skills.
Coordinate training for end-users on new procedures and workflows.
Work with the Quality Assurance team to address competency gaps and improve training.
Monitor new hire progress during initial customer interactions.
Review interactions to create effective training that supports service skills and quality.
Provide regular performance feedback to Team Leaders and Managers.
Offer individualized feedback to newly hired employees to address performance gaps.
Support recommendations to improve customer experience.
Participate in live training sessions regularly.

Posted 4 months ago

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🔥 Happiness Engineer – Customer Support & Success

Posted 5 months ago

🧭 Full-Time

💸 40000.0 - 68000.0 USD per year

🔍 Software and services

🏢 Company: Automattic Careers

🔧 Requirements

Deep experience in technical support, engineering, or customer success.
Proficiency with WordPress is a plus.
Excellent communication skills in English.
Exceptional problem-solving capabilities and judgment.
Strong sense of accountability with follow-through.
Ability to remain professional and de-escalate situations.
Adaptable and eager to learn.
Strong collaboration skills across functions.

💡 Responsibilities

Work as part of a global team with independence and accountability.
Assist customers via email, live chat, voice, and/or video calls.
Provide technical troubleshooting and educational guidance.
Engage with potential and existing customers regarding their goals and experiences.
Problem-solve and test products.
Embrace change and learn new skills.
Proactively suggest ideas for customer growth.

PHP HTML CSS Javascript Problem Solving Troubleshooting Technical support

Posted 5 months ago

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