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Middle Customer Support Jobs

Find remote middle customer support positions. Browse through our curated list of opportunities and take the next step in your career.

Customer Support
Middle
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🔥 Customer Support Field Support Representative (West Coast, Remote)
Posted 4 days ago

💸 82000.0 - 145000.0 USD per year

🔍 UAS

🏢 Company: Skydio👥 501-1000💰 $170,000,000 Series E 4 months agoArtificial Intelligence (AI)DronesMachine LearningRoboticsLaw EnforcementDrone Management

  • At least 3 years of civilian or military UAS operations and flight experience.
  • Experience in operational, technical, or customer-facing success or field support roles.
  • Ability and willingness to occasionally work flexible hours and schedules, including after-hours and weekend support on rotation or as-needed basis.
  • Assertive self-starter with great interpersonal and written communication skills.
  • Proficient in technical troubleshooting, problem-solving and familiar with triage and escalation workflows.
  • A strong desire to learn new skills and grow with Skydio and the rapidly evolving UAS remote operations landscape.
  • Experience working with Salesforce service cloud, Jira bug tracking, Netsuite is a plus.
  • Experience with scripting languages such as Bash, PHP, Python a plus.
  • Excellent knowledge and experience supporting/troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs (e.g WebRTC and REST).
  • Demonstrated Expertise in troubleshooting and optimizing network connected devices streaming content over WiFi mesh and carrier mobile network.
  • Demonstrated experience in solving complex problems related to APIs, webhooks and third party integrations.
  • Hands-on experience with a variety of Network diagnostic tools.
  • Excellent ability to multi-task and track multiple independent concurrent projects and manage them to resolution in a timely manner.
  • Act as the product specialist liaison between Skydio and our customers by proactively responding to advanced technical support questions.
  • Be a technical product knowledge resource to training and content teams, working collaboratively to improve customer self-help.
  • Work closely with Skydio Product and Cloud Operations teams to become an expert on Skydio’s products, processes, operational best practices, and product roadmap to ensure customer needs are reflected in product enhancements.
  • Develop field support processes that define and accelerate our escalation and debugging workflows.
  • Reduce the number of technical escalations into engineering groups by developing effective triage and resolution techniques.
  • Provide on-site training to customers in the areas of maintenance and operation techniques relevant to the UAS aircrafts and docks.
  • Proactively participate with both internal support leaders and cross-function Eng and Product teams in building support processes that improve and enhance customer experience.
  • Troubleshoot UAS Command and Control (C2) and Cloud networking issues using your knowledge of the Internet protocols, cellular modems and wireless point-to-point radios in everything from Enterprise to IoT infrastructure to help customers maximize the useful value of their UAS fleet.
  • Stay current with network product and industry trends, working with product, engineering and business partners to align on our network strategy and best practices for Skydio Docks and Remote Flight Operations.
Posted 4 days ago
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🔥 Customer Support Associate (FF)
Posted 4 days ago

📍 Metro Manila, Philippines, Central Luzon, Philippines

🏢 Company: SuperStaff👥 501-1000Service IndustryCall Center

  • 3-5 years of experience relevant to the above
  • A demonstrated track record of positive customer support interactions
  • Experience in a high-growth, rapidly changing environment, preferably in the food space
  • The ability to operate in ambiguous situations and be flexible as the organization changes and grows - we are in a new place every quarter!
  • A highly-motivated individual who excels when working autonomously and can attain daily KPis.
  • Above average in technological fluency
  • Experience using Zendesk or another customer service platform is a plus!
  • Answer approximately 80 emails and text messages per day
  • Address time-sensitive issues, such as payments, account questions, Fridge issues, or troubleshooting with professionalism.
  • Develop expertise in all Farmer’s Fridge customer service platforms including, but not limited to: Customer Management Systems, ordering processors, payment systems, Zendesk
  • Work cross-functionally with the App Opps and Tech teams to resolve issues that arise with customer orders or specific locations
  • Identify trends and escalate to your manager promptly
  • Issue refunds and provide coupons when appropriate to customers who have had an issue with their purchase
  • Effectively resolve customers’ questions and issues promptly
  • Engage positively with customers sharing their experience
Posted 4 days ago
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🔥 Customer Support Associate
Posted 5 days ago

📍 United States

🧭 Full-Time

💸 20.0 - 25.0 USD per hour

  • 2-year degree or 2–4 years of related experience
  • 2–3 years of B2B customer service experience
  • Intermediate Excel skills required
  • Strong communication skills (written, verbal, listening)
  • Provide expert internal and external customer service and sales support
  • Manage the Order to Invoice Process including order entry & maintenance
  • Support sales team with direct customer contact

Communication SkillsMicrosoft ExcelCustomer serviceAccount ManagementData entrySales experienceCRM

Posted 5 days ago
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🔥 Customer Support Engineer, India
Posted 10 days ago

🔍 Software Development

  • Frontend development experience with Next.js
  • Understanding of modern web architecture, frontend frameworks like React, cloud technologies serverless computing, and DNS
  • Engineering solutions to resolve root causes of recurring problems
  • Experience with incident management and procedural communication
  • Exceptional communication skills
  • Comfortable working with a fully remote, globally distributed team
  • Availability to work within a weekend and on-call rota
  • 3+ years experience in a highly technical support role
  • Solving interesting cases for Vercel customers
  • Troubleshooting customer issues alongside our engineering team
  • Working with other Vercel teams to provide advice and assistance, both internally and externally
  • Developing and improving internal tools alongside engineering
  • Specializing in a few product areas and owning that within the team
  • Improving existing, and identifying new, internal documentation, processes and policies
  • Assisting Customer Success Managers with Enterprise requests
Posted 10 days ago
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🔥 Customer Support Engineer, Japan
Posted 10 days ago

📍 Japan

🔍 Frontend Development

🏢 Company: Vercel👥 251-500💰 $150,000,000 Series D over 3 years agoInternetDeveloper PlatformAppsSoftware

  • Frontend development experience with Next.js.
  • Understanding modern web architecture, frontend frameworks like React, cloud technologies serverless computing, and DNS.
  • Engineering solutions to resolve root causes of recurring problems.
  • Experienced with incident management and procedural communication.
  • Exceptional communication skills and English language skills.
  • Comfortable working with a fully remote, globally distributed team.
  • Passion to deliver a customer experience second to none.
  • Availability to work within a weekend and on-call rota.
  • 3+ years experience in a highly technical support role.
  • Solving interesting cases for Vercel customers.
  • Troubleshooting customer issues alongside our engineering team.
  • Working with other Vercel teams to provide advice and assistance, both internally and externally.
  • Developing and improving internal tools alongside engineering.
  • Specializing in a few product areas and owning that within the team.
  • Improving existing, and identifying new, internal documentation, processes and policies.
  • Assisting Customer Success Managers with Enterprise requests.

Cloud ComputingFrontend DevelopmentReact.jsREST APIServerlessNext.jsCI/CDTroubleshootingTechnical supportNodeJSDebuggingCustomer support

Posted 10 days ago
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🔥 34407365983 - Customer Support Representative
Posted 12 days ago

🧭 Full-Time

🔍 SaaS

🏢 Company: Roster👥 11-50💰 $6,000,000 Seed over 2 years agoAdvertisingLoyalty ProgramsAffiliate MarketingMarketingSocial Media

  • 3+ years of experience in a customer service role, preferably in a fast-paced, chat-based environment.
  • Experience using Intercom
  • Excellent written communication skills with the ability to convey complex information in a clear and approachable manner.
  • Ability to manage multiple conversations simultaneously while maintaining a high level of accuracy.
  • Strong problem-solving skills with the ability to think critically and stay calm under pressure.
  • Detail-oriented and able to follow up to ensure customer satisfaction.
  • Familiarity with SaaS products or backend systems is a plus, but not required—training will be provided.
  • Ability to work independently and as part of a team.
  • Respond to customer inquiries via Intercom chat in a timely and professional manner, aiming to resolve issues quickly and efficiently.
  • Maintain an average first response time of under 4 minutes during all working hours.
  • Become proficient in Bandwango’s backend system to troubleshoot and assist with customer inquiries regarding the platform’s features and functionality.
  • Provide guidance and solutions on common customer issues, including account setup, troubleshooting, promotions, and usage.
  • Ensure consistent communication with customers by providing timely updates and resolutions.
  • Document customer interactions, issues, and resolutions in our CRM system.
  • Collaborate with team members and other departments to escalate complex issues when necessary.
  • Assist with feedback collection to help improve the customer experience and enhance our platform.
Posted 12 days ago
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🔥 Customer Support Analyst
Posted 22 days ago

📍 CA, CO, CT, DE, FL, GA, ID, IL, IN, KY, MA, MD, ME, MN, NC, NH, NJ, NY, OH, OK, PA, RI, SC, SD, TX, UT, VA, WA, and WA D.C.

🧭 Full-Time

💸 65000.0 - 85000.0 USD per year

🔍 Financial Services

🏢 Company: Vanilla Technologies

  • 3+ years of Customer Support experience.
  • Proven results in driving positive customer experience.
  • Ability to form relationships with colleagues, prospects and customers through strong interpersonal skills.
  • Able to thrive in a fast-paced, high-growth environment, with a high level of drive, accountability, and attention to detail.
  • A self-starter who thrives in a startup environment.
  • Excellent written and verbal communication skills.
  • Metrics oriented and customer satisfaction driven.
  • Ability to manage multiple support channels (e.g. email, chat, and phone).
  • Bachelor's degree in Business Administration or equivalent.
  • Knowledge of customer service principles and practices.
  • Deliver exceptional service to all of our customers ranging from small wealth advisory businesses to the largest financial services firms.
  • Identify, respond, and resolve issues and questions raised by Vanilla customers.
  • Provide hands-on support to our customers to ensure their ongoing happiness.
  • Evaluate the criticality of a given issue; isolate and escalate problems to senior management to ensure problems are solved in a timely manner.
  • Help clients leverage Vanilla to the greatest extent possible through both functional and conceptual instruction.
  • Work cross-functionally across the business with Customer Success, Sales, Product, Engineering, and Operations making sure customers get the help they need.
  • Provide constructive feedback on methods for optimizing the support flows and tools used for tracking and responding to customers.
  • Report regularly to internal stakeholders on customer support operations and work with customer success managers and sales account executives on customer related initiatives.
  • Collaborate with the SVP of Customer Experience to implement and track key metrics like a Client Health Score.
  • Become an expert in all things Vanilla.

SalesforceCommunication SkillsAnalytical SkillsCustomer serviceWritten communicationProblem-solving skillsTroubleshootingActive listeningClient relationship managementTechnical supportCRMCustomer supportCustomer Success

Posted 22 days ago
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🔥 Software Customer Support Specialist
Posted 25 days ago

📍 Canada, United States

🧭 Full-Time

🔍 Software Development

🏢 Company: Pandell - An ESG Company

  • Exceptional customer service skills and telephone etiquette
  • Successful, proven experience showing superior communication skills ( both written and oral)
  • Ability to set priorities and meet service level targets in a fast-paced environment
  • Having the intuition for finding multiple ways to solve complex problems
  • Resourcefulness in identifying alternative approaches when obstacles are encountered
  • You have supported and or worked with multiple software applications
  • An eye for problem solving and an empathetic ear for listening
  • Possess a strong internal drive to learn and be accountable
  • Team player who is highly motivated, energetic, reliable, and goal-oriented
  • Experience in a support/help desk environment
  • Experience with Oil & Gas software (preferably Pandell AFE, JV, AP etc.)
  • Familiarity with other oil & gas applications (Production) is considered an asset
  • SQL or general database knowledge
  • Provide timely and thorough resolution to customer issues within the support ticket queue and take ownership and re-assign new tickets
  • Demonstrate judgment and problem-solving abilities when resolving customer issues, consult internal resources, tools, and guides, to research issues and implement solutions
  • Develop a deep understanding of the functional and technical features of our applications
  • Coach and mentor customers on best practices for successful use of our software
  • Participate in new version release readiness, including software validation
  • Deliver product training in group or individual settings
  • Maintain a steady volume of varying ticket types while resolving, and documenting each thoroughly
  • Establish rapport with clients/users in order to build trust in our service and software
  • Provide customer feedback to the Product Team related to product features, or usability

Software DevelopmentSQLCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceRESTful APIsWritten communicationRelationship buildingProblem-solving skillsTeamworkTroubleshootingActive listeningTechnical supportCustomer supportSaaS

Posted 25 days ago
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🔥 Customer Support Specialist - Remote
Posted about 2 months ago

📍 Philippines, Nigeria

🔍 Banking, Fintech, Core Banking Software

🏢 Company: Jobgether👥 11-50💰 $1,493,585 Seed about 2 years agoInternet

  • 3 to 5 years of experience in technical support or customer service within banking, fintech, or core banking software.
  • Strong understanding of APIs, payments integrations, and best practices in technical support.
  • Experience with customer support software (ideally Zendesk) and SLA/KPI management.
  • Strong analytical and problem-solving skills.
  • Proficiency in English and expertise in MS Excel.
  • Provide top-tier support by resolving customer queries on product configuration, reporting, and integrations.
  • Assist in defining and maintaining performance standards, including SLAs and best practices for ticket handling.
  • Collaborate with internal teams to enhance support processes and technical troubleshooting.
  • Maintain up-to-date knowledge of new product features and API integrations.
  • Act as an escalation point for complex customer issues, offering guidance and resolution strategies.
  • Identify and implement tools and automation to optimize resource efficiency.
  • Contribute to internal documentation, including support procedures and training materials.
  • Stay informed about product updates and ensure accurate communication with customers.

RESTful APIsTechnical supportSaaS

Posted about 2 months ago
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🔥 Customer Support Engineering
Posted 2 months ago

📍 Philippines

🔍 SaaS

🏢 Company: DevRev👥 251-500💰 $100,825,173 Series A 8 months agoDeveloper PlatformCustomer ServiceCRMArtificial Intelligence (AI)Developer APIsSoftware

  • BE/B Tech or equivalent educational or professional experience.
  • 3-5 years of support experience.
  • Knowledge of programming languages: ReactJS (MERN), HTML/CSS, JavaScript/TypeScript, Python, SQL, Golang.
  • Comfortable having technical conversations with both technical and non-technical individuals.
  • Excellent English communication skills, both verbal and written.
  • Collaborative and team-oriented.
  • Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with customers.
  • Analyze trends, test and train the DevRev bot regularly.
  • Educate and empower DevRev users.
  • Answer product questions as a technical expert.
  • Build and maintain relationships with customers and champion their needs.
  • Support DevRev users round the clock on various queries.
  • Build Q&A pairs for the bot and collaborate with the product & engineering team.

PythonSQLHTMLCSSJavascriptTypeScript

Posted 2 months ago
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