Customer Support Engineer

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Requirements:

• Bachelor's degree in Computer Science, Software Engineering, Industrial Engineering or a related field.
• Minimum 3 years of experience in customer support.
• Excellent written and verbal communication skills in English.
• Proven ability to analyze and resolve complex problems.
• Ability to work independently and collaboratively in a team environment.
• Familiarity with remote desktop applications and help desk software, such as SalesForce.
• Good understanding of computer systems, printers, mobile devices, and tech products.
• Experience in MSSQL, Open API, and EDI is preferred.
• Knowledge of warehouse operations and experience with WMS software applications is a plus.

Responsibilities:

• Respond to customer inquiries and resolve technical issues through various communication channels.
• Analyze and diagnose technical problems reported by customers and provide effective solutions.
• Collaborate with software development, product management, and quality assurance teams to resolve customer issues.
• Document troubleshooting procedures and create knowledge base articles.
• Log and manage customer issues in a ticketing system.
• Continuously evaluate and improve support processes.
• Collaborate with sales and account management teams for customer success.
• Stay updated on industry trends and new technologies.