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Customer Support Rep (Technical Support)

Posted 25 days agoInactiveViewed

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💎 Seniority level: Middle, 3-5 years

📍 Location: United States, Canada

🔍 Industry: Financial Services, FinTech

🏢 Company: Sagent👥 11-50AdvertisingSocialMarketing

🗣️ Languages: English

⏳ Experience: 3-5 years

🪄 Skills: Communication SkillsTroubleshootingTechnical supportCustomer supportSaaS

Requirements:
  • 3-5 years experience in technical customer service
  • Familiarity with SaaS and digital product troubleshooting
  • Experience in consumer lending or mortgage servicing environment
Responsibilities:
  • Receive and manage customer support requests
  • Replicate issues and define the nature of the problem
  • Monitor open cases to ensure resolution as per SLA
  • Provide technical support for Sagent products
  • Be a customer advocate and provide feedback to product teams
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