ApplyCustomer Support Rep (Technical Support)
Posted 25 days agoInactiveViewed
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💎 Seniority level: Middle, 3-5 years
📍 Location: United States, Canada
🔍 Industry: Financial Services, FinTech
🏢 Company: Sagent👥 11-50AdvertisingSocialMarketing
🗣️ Languages: English
⏳ Experience: 3-5 years
🪄 Skills: Communication SkillsTroubleshootingTechnical supportCustomer supportSaaS
Requirements:
- 3-5 years experience in technical customer service
- Familiarity with SaaS and digital product troubleshooting
- Experience in consumer lending or mortgage servicing environment
Responsibilities:
- Receive and manage customer support requests
- Replicate issues and define the nature of the problem
- Monitor open cases to ensure resolution as per SLA
- Provide technical support for Sagent products
- Be a customer advocate and provide feedback to product teams
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