Enterprise Customer Support Engineer

Posted about 2 months agoViewed

💎 Seniority level: Middle, At least 2 years

📍 Location: United States

💸 Salary: 80000.0 - 100000.0 USD per year

🔍 Industry: Intelligent automation technology

🗣️ Languages: English

⏳ Experience: At least 2 years

🪄 Skills: SQLOracleC++LinuxTroubleshooting

At least 2 years of experience working in L2 Technical Support, Professional Services, QA, DevOps or Development.
IT skills: operating systems (Windows & Linux), databases (MsSQL, Oracle), networking (OSI model, TCP/IP), algorithms, programming basics.
Experience in programming (C++).
Basic knowledge of other programming languages (Java or C#) is a plus.
Great analytical skills to troubleshoot software problems.
Good interpersonal and communication skills.

Resolve incoming Zendesk tickets from ABBYY B2B customers, predominantly via a web portal, sometimes via remote session.
Troubleshoot technical issues either on a virtual system or on a screen-sharing session with the customer.
Actively collaborate with teammates and colleagues from other departments to find solutions.
Write knowledge base articles to help customers even faster.
Follow documented procedures, guidelines, and policies.