Happiness Engineer – Customer Support & Success

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Requirements:

• Deep experience in technical support, engineering, or customer success.
• Proficiency with WordPress is a plus.
• Expert communication skills to build rapport with diverse client types.
• Exceptional problem-solving abilities with focus on sustained growth.
• Accountability with professional follow-through in all situations.
• Adaptability and eagerness to learn new things.
• Strong accountability for the customer experience.
• Collaboration skills to address issues and drive resolutions.

Responsibilities:

• Work as part of our global team with high independence and accountability.
• Assist customers via email, live chat, voice, or video calls, providing various forms of support.
• Go beyond immediate questions to help customers succeed with products.
• Reach out to customers to understand their goals and ensure their success with our products.
• Engage in problem-solving and testing.
• Embrace learning new things and adapt to change.
• Proactively recommend ideas for improved customer success.