Happiness Engineer – Customer Support & Success

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Requirements:

• Deep experience in technical support, engineering, or customer success.
• Proficiency with WordPress is a plus.
• Excellent communication skills in English.
• Exceptional problem-solving capabilities and judgment.
• Strong sense of accountability with follow-through.
• Ability to remain professional and de-escalate situations.
• Adaptable and eager to learn.
• Strong collaboration skills across functions.

Responsibilities:

• Work as part of a global team with independence and accountability.
• Assist customers via email, live chat, voice, and/or video calls.
• Provide technical troubleshooting and educational guidance.
• Engage with potential and existing customers regarding their goals and experiences.
• Problem-solve and test products.
• Embrace change and learn new skills.
• Proactively suggest ideas for customer growth.