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Customer Support Engineering

Posted about 2 months agoViewed

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💎 Seniority level: Middle, 3-5 years Support Experience

📍 Location: Philippines

🔍 Industry: SaaS

🏢 Company: DevRev👥 251-500💰 $100,825,173 Series A 7 months agoDeveloper PlatformCustomer ServiceCRMArtificial Intelligence (AI)Developer APIsSoftware

🗣️ Languages: English

⏳ Experience: 3-5 years Support Experience

🪄 Skills: PythonSQLHTMLCSSJavascriptTypeScript

Requirements:
  • BE/B Tech or equivalent educational or professional experience.
  • 3-5 years of support experience.
  • Knowledge of programming languages: ReactJS (MERN), HTML/CSS, JavaScript/TypeScript, Python, SQL, Golang.
  • Comfortable having technical conversations with both technical and non-technical individuals.
  • Excellent English communication skills, both verbal and written.
  • Collaborative and team-oriented.
Responsibilities:
  • Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with customers.
  • Analyze trends, test and train the DevRev bot regularly.
  • Educate and empower DevRev users.
  • Answer product questions as a technical expert.
  • Build and maintain relationships with customers and champion their needs.
  • Support DevRev users round the clock on various queries.
  • Build Q&A pairs for the bot and collaborate with the product & engineering team.
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