Engineer II, Systems Reliability Engineering

New
L
Levi Strauss & Co.Retail technology
Remote - USAFull-TimeMiddle
Salary not disclosed
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Job Details

Experience
8+ years of experience in Site Reliability Engineering (SRE), application support, infrastructure engineering, production operations, or a related technology discipline.
Required Skills
PythonAzureCI/CD

Requirements

  • Have 8+ years of experience in Site Reliability Engineering (SRE), application support, infrastructure engineering, production operations, or a related technology discipline.
  • Have experience managing or supporting enterprise-scale applications and infrastructure in complex business environments.
  • Have hands-on experience with incident management, problem management, change management, and production support practices.
  • Have experience with observability and monitoring platforms such as New Relic, application performance monitoring (APM) tools, or similar technologies.
  • Have experience using automation and scripting tools such as Python, PowerShell, CI/CD platforms, or cloud technologies.
  • Have experience with retail platforms and store technologies, including Xstore, Xoffice, Point of Sale, ORCE, MPOS, RFID, omnichannel, retail store systems, network, and infrastructure.
  • Have experience with enterprise platforms including APIs, middleware, Azure, databases, and endpoints.
  • Have experience in reliability engineering, including major incidents, problem and change management, SRE, and resilience.
  • Have experience with operational governance, including ITIL, security, SOX, risk, and vendor management.

Responsibilities

  • Drive reliability, availability, and performance improvements across retail technology platforms, applications, and infrastructure.
  • Lead incident response, problem management, change management, release readiness, and service transition processes.
  • Develop and implement automation, observability, and monitoring solutions to improve operational efficiency and identify service issues.
  • Partner with product, engineering, infrastructure, security, and business teams to deliver stable and scalable technology services.
  • Analyze service health, capacity, performance, and reliability metrics to drive continuous improvement, operational resilience, and business continuity.
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