Virtual Medical Assistant – Ophthalmology Inbound Calls & Appointment Scheduling
New
G
Go Lean HealthOphthalmology healthcare
Pakistan, US Eastern Time (ET)Part-TimeSenior
Salary5.5 USD per hour
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Job Details
- Languages
- Excellent spoken and written English
- Experience
- Minimum of 1.5 years of experience as a Virtual Medical Assistant supporting US-based healthcare practices.
- Required Skills
- HIPAA
Requirements
- Have at least 1.5 years of experience as a Virtual Medical Assistant supporting US-based healthcare practices.
- Have proven experience handling high-volume patient calls in a medical setting.
- Have strong experience scheduling patients and navigating complex provider calendars.
- Have excellent spoken and written English, clear pronunciation, and strong listening comprehension.
- Hold HIPAA certification and demonstrate a strong understanding of patient confidentiality requirements.
- Be able to navigate scheduling systems, manage incoming inquiries, and maintain accuracy in a fast-paced environment.
- Be able to work remotely with minimal supervision while maintaining productivity and professionalism.
- Be available for the designated coverage periods, including Fridays, on the stated US Eastern Time schedule.
- Experience with Nextech EMR is strongly preferred; extensive experience with other medical EMR systems may also be considered.
- Previous ophthalmology or eye care practice experience, familiarity with ophthalmology appointment types and workflows, and multi-provider or multi-location practice experience are preferred.
Responsibilities
- Answer incoming patient calls promptly and professionally.
- Manage high volumes of inbound calls while maintaining efficiency and service quality.
- Identify the purpose of each call and determine appropriate next steps.
- Schedule, reschedule, and manage patient appointments using the practice's EMR system.
- Navigate physician schedules across multiple providers, clinic locations, and surgical commitments.
- Confirm the correct physician and clinic location before creating or modifying appointments.
- Route prescription refill inquiries to the clinical team and billing inquiries to the billing department.
- Direct cataract surgery inquiries to the surgery coordinator.
- Escalate clinical concerns and other inquiries outside the role's scope to appropriate personnel.
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