Client Delivery Manager
New
S
StorytellerB2B SaaS
Fully remote working anywhere in the US, This role must align closely with US Eastern Time across weekdays; you can work US Eastern Time hours.Full-TimeMiddle
SalaryUp to USD 110,000 salary, depending on experience
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Job Details
- Experience
- 3+ years is a guide, not a rule
Requirements
- Have experience managing enterprise client relationships; 3+ years is a guide, not a rule.
- Work proactively and independently while managing multiple moving parts.
- Think critically about what clients need, beyond the requests they make.
- Work across teams and deliver outcomes without formal authority.
- Communicate complex information clearly and simply.
- Be able to work US Eastern Time hours across weekdays.
- Have reliable internet.
- Have a genuine interest in basketball and understand the NBA season, including the regular season, Playoffs, Finals, Draft, and free agency.
Responsibilities
- Drive the client account forward and address issues before they become problems.
- Coordinate product, engineering, delivery, and operations teams to deliver commitments.
- Ensure client deliverables meet quality and content expectations.
- Serve as the client's main point of contact, including for daily executive requests.
- Turn client requests into clear priorities and next steps.
- Own account planning, including the roadmap, renewals, expansions, and commercial details.
- Own client reporting and make it actionable.
- Manage incidents and escalations by setting expectations, aligning people, and driving resolution.
- Use tools for meeting summaries, communications, reports, usage analysis, and account documentation.
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