Travel and Lifestyles Concierge (Overnight)
New
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Aspire LifestylesTravel concierge
Remote: United States of America; Must reside in the United States of AmericaFull-TimeJunior
SalaryStarting at $18.00/hour, plus evening/overnight shift differential and performance incentives. The posting also says “Starting at $20.00/Hour” and lists “USD 18 - 20 / year.”
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Job Details
- Experience
- Minimum 2 years of professional travel industry experience.
- Required Skills
- Problem SolvingCustomer service
Requirements
- Have a minimum of 2 years of professional travel industry experience.
- Have hands-on GDS experience; Sabre is strongly preferred.
- Have experience in airline reservations, corporate travel support, online travel booking platforms, or travel coordination.
- Be available for assigned overnight shifts, which may include evenings, weekends, and holidays.
- Be comfortable working independently in a remote environment.
- Maintain a private workspace suitable for handling confidential client information.
- Have reliable hardwired internet with minimum speeds of 25 Mbps download and 5 Mbps upload while connected through the company VPN; Wi-Fi and satellite connections are not approved.
- Successfully complete a background check.
Responsibilities
- Book, modify, and manage domestic and international travel arrangements.
- Use Sabre and other GDS tools to research and coordinate travel solutions.
- Assist with flight changes, cancellations, disruptions, and complex itineraries.
- Respond to customer inquiries involving travel arrangements and loyalty programs.
- Arrange dining reservations, entertainment, and other lifestyle services.
- Support customers through phone, email, and chat.
- Navigate multiple systems while delivering personalized service.
- Document customer interactions accurately and meet quality and productivity standards.
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