Salesforce Administrator
C
CraftwareEnterprise software
Locations: Warszawa, Al. Jerozolimskie 134, Warszawa, Country code: PL; Możliwość świadczenia usług w pełni zdalnieContractMiddle
Salary110 - 130 PLN per hour net b2b
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Job Details
- Required Skills
- AWSSQLSalesforceSaaSServiceNow
Requirements
- Know data structures in SaaS and PaaS applications.
- Know Salesforce Inspector and Salesforce Data Loader.
- Hold Salesforce Certified Platform App Builder certification.
- Hold Salesforce Certified Service Cloud Consultant certification.
- Hold Salesforce Certified Administrator certification.
- Hold Conga (Salesforce-based) 201 CLM Essentials Administration Certificate.
- Hold AWS Certified Cloud Practitioner certification.
- Hold ITIL Foundation Certificate in IT Service Management.
- Know SQL.
- Be able to participate actively in discussions with business teams and find solutions that meet business needs.
- Be able to provide 1st-, 2nd-, and 3rd-line support.
Responsibilities
- Migrate documents from legacy applications, including Salesforce and Google Drive, to a new contract lifecycle management application.
- Create a secure Box repository for legacy applications, connect it to the new application, and use the connection to transfer data.
- Support the business analyst in discussions with business teams about data structure and workflows in the new application.
- Create application workflows, configure email alerts, and create user accounts.
- Build the DocuSign connection between the new and legacy applications and administer the DocuSign account.
- Coordinate SSO setup and certificate exchanges, and configuration of the Word 365 plugin for the new application with Roche IT.
- Handle 1st-, 2nd-, and 3rd-line ServiceNow support, including database extracts and reports, bulk record changes, and workflow error analysis.
- Test applications, business processes, integrations, and vendor bug fixes; escalate complex issues to the vendor and coordinate resolution.
- Participate in user training and create training materials and tutorials.
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