Remote Medical Receptionist
New
M
MascotteVeterinary care
Remote — work from anywhere!, Fixed shift: either 9am–5pm EST or PT, Monday to Friday.Full-TimeJunior
Salary13th month of paycheck as a performance bonus every 12 months
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Job Details
- Languages
- Fluent, professional English is essential.
- Experience
- At least 1 year of experience in a clinic or hospital.
Requirements
- Have at least 1 year of medical administration experience in a clinic or hospital, such as front desk, reception, practice administration, or client care.
- Show clinic names and employment dates in your CV work history.
- Have experience booking, rescheduling, and confirming appointments in a veterinary clinic or hospital.
- Speak fluent, professional English for live calls with American pet owners.
- Have hands-on experience with veterinary practice management software and be able to name the systems used and describe day-to-day work in them.
- Coordinate with veterinarians and clinic teams to keep communication and follow-up moving.
- Have fibre or fixed internet of at least 25 Mbps, backup power for load shedding, and a quiet dedicated space for calls.
- Be available for the assigned fixed shift, either 9am–5pm EST or PT, Monday to Friday, on a permanent, long-term basis.
Responsibilities
- Answer and initiate calls, texts, chats, and emails from pet parents.
- Book, reschedule, and confirm appointments.
- Triage inquiries and explain services to help pet parents understand next steps.
- Coordinate follow-ups with pet parents and the veterinary team.
- Build estimates in partnership with the veterinary team.
- Maintain medical records, notes, and workflows.
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