Online Reservations & Guest Support Specialist
New
D
Destination KnotGuest services
Remote (United States)Full-TimeEntry
Salary50,000 - 65,000 USD per year
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Job Details
- Required Skills
- Customer serviceAttention to detail
Requirements
- Demonstrate strong customer service and communication skills.
- Bring high attention to detail and strong organizational skills.
- Manage multiple tasks in a remote work environment.
- Have basic computer proficiency and the ability to learn new systems.
- Be professional, reliable, and responsive.
- Previous experience in guest services, reservations, customer support, hospitality, or administrative roles is helpful but not required.
Responsibilities
- Assist with reservation requests, confirmations, and scheduling updates.
- Respond to guest inquiries via email, phone, and messaging platforms.
- Maintain accurate records, calendars, and service documentation.
- Monitor timelines to ensure changes and confirmations are processed correctly.
- Provide general guest support throughout the service experience.
- Follow established workflows and quality standards.
- Collaborate with internal team members to support daily operations.
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