Clinical Success Coordinator - Scheduling

New

Candidates across U.S. time zones are welcome to apply., Monday through Friday, 9-5 pm EST, CST PST availableTemporaryEntry

Salary24 - 26 USD per hour

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Job Details

Have 1-2 years of work experience in patient and/or customer service.
Have experience in a call center, as an event coordinator, or in a similar role.
Be technologically proficient.
Be organized and detail- and deadline-oriented.
Demonstrate adaptability, problem-solving, and time-management skills.
Communicate effectively and think creatively.
Preferred: hold a college degree, preferably a bachelor's degree.
Preferred: be GCP certified.
Preferred: have working knowledge of clinical research or healthcare.
Preferred: have elementary proficiency in another language.

Support senior Clinical Success Specialists with scheduling and rescheduling visits within the visit window for complex or high-volume studies.
Manage scheduling and rescheduling for low-volume or low-to-moderate-complexity clinical research studies.
Monitor scheduled visits daily, checking equipment shipping, Hero visit confirmations, training, and license status.
Track logistics, Hero training compliance, and license status for rescheduled visits to help prevent non-compliance.
Review upcoming unscheduled visits for gaps in available Heroes and escalate identified gaps to the Stakeholder Engagement team.
Follow established SOPs and Work Instructions for visit scheduling and participant outreach.
Communicate with patients and Heroes throughout scheduling and visit completion.
Coordinate logistics, supplies, and third-party vendors needed for visits.
Collaborate with Project Managers, CLs, and logistics teams to support in-window visit completion.
Identify and communicate roadblocks, including platform inefficiencies affecting the visit experience.

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